Office 365 Administration and Troubleshooting MS-10997 (Retired) Training Course

About This Course

This is a three-day instructor-led training (ILT) course designed for IT professionals responsible for administering, configuring, and operating Office 365 services in hybrid environments, where part of the infrastructure is hosted on-premises. The course covers the management of identities, authentication, and supporting technologies for Office 365, with a focus on the skills needed to administer and troubleshoot an Office 365 tenant. Key services such as Exchange Online, SharePoint Online, Skype for Business, Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management are discussed from a hybrid perspective. This course provides comprehensive knowledge on utilizing Office 365 services to manage both cloud and on-premises resources, ensuring alignment with public sector workflows and governance for government.

At Course Completion

• Describe the administration tools and licensing options available in Office 365.
• Deploy and configure directory synchronization for an Office 365 deployment.
• Plan a hybrid configuration with Exchange Server and Exchange Online.
• Perform a hybrid configuration deployment for Exchange Server.
• Describe and deploy Skype for Business and Teams in a hybrid environment.
• Deploy SharePoint and OneDrive for Business in a hybrid setup.
• Understand and implement various authentication methods in a hybrid Office 365 deployment.

About This Course

This is a three-day Instructor-Led Training (ILT) course designed to meet the needs of information technology (IT) professionals responsible for administering, configuring, troubleshooting, and operating Office 365 services. The course covers identities, dependencies, requirements, and supporting technologies essential for effective management. It focuses on the skills required to administer and troubleshoot Office 365 tenant and key services such as Exchange Online, SharePoint Online, and Teams, as well as security and compliance features.

Audience Profile

This course is intended for IT professionals and system administrators who are interested in learning administration and troubleshooting techniques for Office 365. Participants should have at least three years of experience in their respective fields, ideally in system administration, network administration, and messaging.

At Course Completion

Upon completing this course, students will be able to:

• Describe Office 365 services for government use.
• Administer Office 365 using the Microsoft 365 admin center and Office 365 services admin centers.
• Administer and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise environments.
• Administer and troubleshoot compliance and security in Office 365.

About This Course

This course is designed to equip students with the skills necessary to plan and implement an operating system deployment strategy using modern deployment techniques, as well as to develop a robust update strategy. Key components of modern management and co-management strategies will be introduced, along with the integration of Microsoft Intune into organizational workflows for government. Students will also gain knowledge on deploying and managing apps and browser-based applications. The course covers essential security concepts in modern management, including authentication, identities, access, and compliance policies, utilizing technologies such as Azure Active Directory, Azure Information Protection, and Windows Defender Advanced Threat Protection to safeguard devices and data.

Audience Profile

The Modern Desktop Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment. This role involves managing identity, access, policies, updates, and apps, often collaborating with the M365 Enterprise Administrator to design and implement a device strategy that aligns with the business needs of a modern organization. The Modern Desktop Administrator should be proficient in M365 workloads and have extensive experience deploying, configuring, and maintaining Windows 10 and non-Windows devices, with a focus on cloud services over on-premises management technologies.

At Course Completion

Upon completing this course, learners will be able to:

• Plan, develop, and implement an operating system deployment, upgrade, and update strategy.
• Understand the benefits and methods of co-management strategies.
• Plan and implement device enrollment and configuration.
• Manage and deploy applications, and plan a mobile application management strategy.
• Manage users and authentication using Azure AD and Active Directory DS.
• Describe and implement methods to protect devices and data.

This is a five-day instructor-led training (ILT) course designed for IT professionals who are involved in evaluating, planning, deploying, and managing Microsoft Office 365 services. The course covers the essential skills needed to set up an Office 365 tenant, including integration with existing user identities, and to maintain an Office 365 tenant and its users. This course is intended for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Participants should have a comprehensive understanding of on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should possess a general knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server. Upon completing this course, students will be able to: - Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment. - Manage Office 365 users, groups, and licenses, and configure delegated administration. - Plan and configure client connectivity to Office 365. - Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS. - Plan and implement the Office 365 ProPlus deployment. - Plan and manage Microsoft Exchange Online recipients and permissions. - Plan and configure Exchange Online services. - Plan and configure Microsoft Teams. - Plan and configure Microsoft SharePoint Online. - Plan and configure an Office 365 collaboration solution. - Plan and configure the integration between Office 365 and Microsoft Azure Information Protection. - Monitor and review Office 365 services, and troubleshoot Office 365 issues. - Plan and implement identity federation between on-premises AD DS and Azure AD. This training is specifically tailored to meet the needs of IT professionals in the public sector, ensuring that they are well-equipped to support and manage Office 365 environments for government operations.

About This Course

This is a five-day instructor-led training (ILT) course designed for IT professionals responsible for evaluating, planning, deploying, and operating Microsoft Office 365 services. The course covers the essential skills needed to set up an Office 365 tenant, including integration with existing user identities, and the skills required to maintain an Office 365 tenant and its users.

Audience Profile

This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Participants should have a comprehensive understanding of on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should possess a general knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

At Course Completion

After completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Plan and configure Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

This course is specifically tailored to meet the needs of IT professionals working for government agencies, ensuring alignment with public sector workflows, governance, and accountability standards.

Content is a crucial digital asset for every organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that enhance the content lifecycle. The curriculum covers the structure of modern SharePoint sites, including hub sites, and provides best practices for adopting and deploying OneDrive within your organization. It also addresses sharing, security, and monitoring in SharePoint and OneDrive within Microsoft 365. Additionally, you will learn how to manage user profiles and applications with appropriate permission settings. The course also delves into planning and configuring Managed Metadata, Business Connectivity Services, and search functionalities, ensuring that content can be discovered, consumed, and governed across Microsoft 365 for government. After completing this course, students will be able to: - Configure SharePoint Sites. - Manage site storage limits. - Deploy the OneDrive sync client. - Use Group Policy to control OneDrive sync client settings. - Manage external sharing for data in Microsoft SharePoint and OneDrive. - Configure user profile properties. - Manage audiences. - Use the App Catalog to manage custom applications. - Create and manage term groups, term sets, and terms. - Describe the differences between modern and classic search experiences.

About This Course

The evolving business landscape requires seamless communication and cost-effective, flexible solutions. To meet these needs, organizations are configuring hybrid environments and migrating content to the cloud. In this course, you will learn how to deploy and configure SharePoint Server 2019, tailored to support modern workstyles. You will also gain expertise in configuring and managing various SharePoint service applications to prepare for a hybrid deployment. Additionally, you will learn to plan and implement SharePoint hybrid scenarios that ensure a seamless user experience. Finally, you will master the process of designing content migration and utilizing available resources and tools for migrating content to SharePoint and OneDrive in Microsoft 365, specifically designed for government use.

Audience Profile

This course is tailored for IT professionals who are responsible for deploying and managing on-premises SharePoint environments and are interested in implementing hybrid scenarios and content migration to Microsoft 365.

At Course Completion

After completing this course, students will be able to:

• Explain the MinRole feature in SharePoint 2019.
• Install and configure SharePoint 2019.
• Implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Set up My Sites in SharePoint 2019.
• Identify and describe available SharePoint Hybrid Scenarios.
• Outline the requirements for SharePoint hybrid configuration.
• Plan a SharePoint Server hybrid deployment.
• Develop a content migration plan.
• Utilize resources and tools during the migration process.
• Assess data to be migrated using the SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using the SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor the migration process.

About This Course

This course covers three essential elements of Microsoft 365 enterprise administration for government – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In the section on Microsoft 365 tenant and service management, you will explore all the critical components that must be planned when designing your Microsoft 365 tenant. After completing this planning phase, you will learn how to configure your Microsoft 365 tenant, including organizational profile settings, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will gain knowledge on managing your tenant, which includes configuring tenant roles and monitoring tenant health and service performance.

Audience Profile

This course is designed for individuals who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths. It is particularly relevant for those working in or supporting public sector workflows, governance, and accountability.

At Course Completion

By actively participating in this course, you will gain expertise in the following areas:

• Designing, configuring, and managing your Microsoft 365 tenant for government
• Understanding Office 365 product functionality
• Configuring Office 365 settings
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access solutions

About This Course

This course covers three essential elements of Microsoft 365 enterprise administration for government – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In the section on Microsoft 365 tenant and service management, you will explore all the critical components that must be planned when designing your Microsoft 365 tenant. After completing the planning phase, you will learn how to configure your Microsoft 365 tenant, including setting up your organizational profile, selecting tenant subscription options, configuring component services, managing user accounts and licenses, and organizing security groups. You will also learn how to manage your tenant by configuring tenant roles and monitoring tenant health and services. With your Microsoft 365 tenant in place, you will delve into the key components of Office 365 management. This includes an overview of Office 365 product functionality, such as Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, additional product resources, and device management. You will then focus on configuring Office 365, with a primary emphasis on setting up Office client connectivity. Additionally, you will explore how to manage Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments, from user-driven client installations to centralized deployments. The section concludes with instructions on configuring Office Telemetry and Microsoft Analytics. The course wraps up with a detailed examination of Microsoft 365 identity synchronization, focusing on Azure Active Directory Connect. You will learn how to plan for and implement Azure AD Connect, manage synchronized identities, and implement password management in Microsoft 365 using multi-factor authentication and self-service password management. The final part covers implementing application and external access. This includes adding and managing applications in Azure Active Directory, configuring multi-tenant applications, setting up Azure AD Application Proxy, installing and registering a connector, publishing an on-premises app for remote access, and designing and managing solutions for external access, including licensing guidance for Azure AD B2B collaboration, creating collaborative users, and troubleshooting B2B collaboration.

Audience Profile

This course is designed for individuals who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths for government.

At Course Completion

By actively participating in this course, you will gain knowledge and skills in the following areas:

• Designing, configuring, and managing your Microsoft 365 tenant
• Understanding Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course is designed to cover three essential areas of Microsoft 365 enterprise administration: security management, compliance management, and device management. In the security management section, you will explore common threat vectors and data breaches affecting organizations today, and learn how Microsoft 365’s security solutions can mitigate these threats. You will be introduced to tools such as Microsoft Secure Score and Azure Active Directory Identity Protection, and gain hands-on experience managing Microsoft 365 security services like Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. The course also covers the use of reports to monitor your organization’s security health, as well as the application of threat intelligence through the Security Dashboard and Advanced Threat Analytics. Once the security components are established, you will delve into compliance management. This section begins with an overview of data governance, including topics such as data archiving and retention, Information Rights Management, Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and Data Loss Prevention (DLP). You will explore in-depth how to implement these practices, focusing on in-place records management in SharePoint, archiving and retention policies in Exchange, and the use of the Security and Compliance Center. The course also covers building ethical walls in Exchange Online, creating DLP policies from templates, customizing DLP policies, protecting documents, and managing policy tips. The compliance section further examines how to manage data governance in Microsoft 365, including troubleshooting retention policies and sensitive data issues. You will learn about implementing Azure Information Protection and Windows Information Protection, as well as conducting search and investigation tasks such as content searches, auditing log investigations, and advanced eDiscovery management. Finally, the course provides an in-depth look at device management within Microsoft 365. You will plan for various aspects of device management, including preparing Windows 10 devices for co-management, transitioning from Configuration Manager to Intune, and using the Microsoft Store for Business and Mobile Application Management. The implementation phase covers strategies for deploying Windows 10, using Windows Autopilot, Windows Analytics, and Mobile Device Management (MDM). You will learn how to deploy MDM, enroll devices, and manage device compliance.

Audience Profile

This course is tailored for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths. It is designed to provide a comprehensive understanding of the tools and practices necessary for effective enterprise administration, with a focus on enhancing security, compliance, and device management capabilities.

At Course Completion

By actively participating in this course, you will gain knowledge and skills in the following areas:

• Microsoft 365 Security Metrics
• Microsoft 365 Security Services
• Microsoft 365 Threat Intelligence
• Data Governance in Microsoft 365 for government
• Archiving and Retention in Office 365
• Data Governance in Microsoft 365 Intelligence
• Search and Investigations
• Device Management
• Windows 10 Deployment Strategies
• Mobile Device Management

About This Course

This course provides an in-depth examination of the essential elements of Microsoft 365 messaging administration, including message transport and mail flow, messaging security, hygiene, and compliance, messaging infrastructure, and hybrid messaging. It is designed for IT professionals who are responsible for deploying and managing the messaging infrastructure for government organizations using Microsoft 365.

Audience Profile

The Messaging Administrator deploys, configures, manages, and troubleshoots recipients, permissions, mail protection, mail flow, and public folders in both on-premises and cloud enterprise environments. Key responsibilities include managing message hygiene, messaging infrastructure, and hybrid configuration and migration. To implement a secure hybrid topology that meets the business needs of modern government organizations, the Messaging Administrator must collaborate with the Security Administrator and Microsoft 365 Enterprise Administrator. The Messaging Administrator should have a working knowledge of authentication types, licensing, and integration with Microsoft 365 applications for government.

At Course Completion

After completing this course, students will be able to:

• Configure and manage the transport pipeline
• Manage and troubleshoot mail flow and transport issues
• Manage message hygiene and compliance
• Manage authentication for messaging
• Configure organizational settings and sharing
• Manage mobile devices
• Manage role-based permissions
• Create and manage recipient objects and resources
• Plan, implement, and troubleshoot public folders
• Plan a hybrid environment
• Perform mailbox migrations
• Deploy and troubleshoot a hybrid environment

In this course, you will learn how to secure user access to your organization’s resources. The curriculum covers essential topics such as user password protection, multi-factor authentication, enabling Azure Identity Protection, setting up and using Azure AD Connect, and an introduction to conditional access in Microsoft 365 for government. You will also explore threat protection technologies that help safeguard your Microsoft 365 environment. This includes understanding threat vectors and the security solutions provided by Microsoft to mitigate these threats. The course delves into Secure Score, Exchange Online Protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management. Additionally, you will learn about information protection technologies designed to secure your Microsoft 365 environment. These include managed content with information rights, message encryption, and the implementation of labels, policies, and rules that support data loss prevention and information protection. The course also covers archiving and retention in Microsoft 365 for government, including data governance and conducting content searches and investigations. You will learn about data retention policies and tags, in-place records management for SharePoint, email retention, and how to conduct content searches that support eDiscovery investigations. After completing this course, students will be able to: - Administer user and group access in Microsoft 365 for government. - Explain and manage Azure Identity Protection. - Plan and implement Azure AD Connect. - Manage synchronized user identities. - Explain and use conditional access. - Describe cyber-attack threat vectors. - Explain security solutions for Microsoft 365. - Use Microsoft Secure Score to evaluate and improve your security posture. - Configure various advanced threat protection services for Microsoft 365. - Plan for and deploy secure mobile devices. - Implement information rights management. - Secure messages in Office 365. - Configure Data Loss Prevention policies. - Deploy and manage Cloud App Security. - Implement Windows information protection for devices. - Plan and deploy a data archiving and retention system. - Create and manage an eDiscovery investigation. - Manage GDPR data subject requests. - Explain and use sensitivity labels.

About This Course

This course covers five essential elements of the Microsoft 365 platform for government – implementing Microsoft Identity, working with Microsoft Graph, extending and customizing SharePoint, extending Teams, and extending Office. Students will learn how to implement Microsoft Identity, including registering applications, implementing authentication, configuring permissions to consume APIs, and creating services to access Microsoft Graph. They will also gain knowledge on UI elements such as Adaptive Cards and UI Fabric, integration points like Microsoft Teams, Office Add-ins, the SharePoint Framework, and actionable messages. Additionally, students will explore how to determine workload platform targets.

Audience Profile

This course is designed for professionals interested in the Microsoft 365 development platform or those preparing for the Microsoft 365 Developer Associate certification exam. Participants should have 1-2 years of experience as developers and a foundational understanding of coding, REST APIs, JSON, OAuth2, OData, OpenID Connect, Microsoft identities including Azure AD and Microsoft accounts, Azure AD B2C, and permission/consent concepts.

At Course Completion

By actively participating in this course, you will learn to:

• Implement Microsoft Identity effectively
• Work with Microsoft Graph to access user data, manage group lifecycles, and optimize network traffic
• Determine appropriate workload platform targets for government applications
• Navigate integration points, including Microsoft Teams, Office Add-ins, and the SharePoint Framework

About This Course

This course is designed to equip participants with the skills necessary to effectively manage Microsoft Teams within their organizations. The curriculum covers a comprehensive overview of Microsoft Teams, including its integration with various workloads and services in Microsoft 365. Key topics include implementing governance, security, and compliance for Microsoft Teams, preparing the environment for deployment, deploying teams, and managing collaboration and communication. You will gain an understanding of Teams architecture and learn about essential features such as conditional access, multi-factor authentication (MFA), threat alerts, data loss prevention (DLP) policies, eDiscovery, and information barrier policies. The course also addresses upgrading from Skype for Business to Microsoft Teams, configuring network settings, and managing endpoints. Additionally, you will learn how to create and manage teams, handle membership for both internal and external users, and configure settings and policies to optimize collaboration and communication experiences in Microsoft Teams.

Audience Profile

This course is tailored for individuals aiming to fulfill the Microsoft 365 Teams Admin role and those preparing for the Microsoft Teams Administrator Associate certification exam. The Microsoft Teams Administrator is responsible for configuring, deploying, and managing Office 365 workloads that focus on efficient and effective collaboration and communication in an enterprise environment. This role involves working closely with Telephony engineers to integrate advanced voice features into Microsoft Teams, although it does not include responsibilities such as configuring direct routing, call routing, or telephony integration.

At Course Completion

Upon successful completion of this course, you will have acquired the following skills:

• An understanding of what Microsoft Teams is and how its components work together
• The ability to implement governance, security, and compliance for Microsoft Teams
• The knowledge to prepare your organization's environment for a Microsoft Teams deployment
• Proficiency in deploying and managing teams
• Strategies for managing collaboration within Microsoft Teams
• Techniques for managing and troubleshooting communication in Microsoft Teams

This course is designed to align with the needs of government agencies, ensuring that participants are well-prepared to manage Microsoft Teams effectively for government operations.

About This Course

This course provides foundational knowledge on the considerations and benefits of adopting cloud services, with a specific focus on the Software as a Service (SaaS) model, particularly Microsoft 365 cloud service offerings. The curriculum begins with an overview of cloud computing fundamentals and introduces participants to Microsoft Azure. It then delves into the differences between Microsoft 365 and Office 365, followed by an in-depth review of Microsoft 365. This includes a comparison of on-premises services versus Microsoft 365 cloud services, an examination of enterprise mobility within Microsoft 365, and an analysis of collaboration capabilities. The course also covers security, compliance, privacy, and trust in Microsoft 365, concluding with a review of subscriptions, licenses, billing, and support options for government and other organizations.

Audience Profile

This course is designed for Business Decision Makers and IT Professionals who are interested in deploying cloud services within their organization or seeking foundational knowledge on cloud fundamentals. It covers the considerations and benefits of adopting cloud services, particularly the SaaS model, with a focus on Microsoft 365 cloud service offerings.

At Course Completion

Upon completing this course, students will be able to:

• Differentiate between various cloud service models.
• Identify the key differences between Microsoft 365 subscriptions.
• Plan for the migration to Microsoft 365 services.
• Recognize the distinctions between on-premises and Microsoft 365 cloud services.
• Understand how Microsoft 365 supports teamwork and collaboration.
• Describe identities, including cloud, on-premises, and hybrid identity solutions.
• Explain cloud device management and protection using Intune.
• Discuss data protection measures, including the use of Azure Information Protection.
• Outline general compliance requirements and the compliance features in Microsoft 365.
• Describe Microsoft 365 subscriptions, licensing, billing, and support options for government and other organizations.