Office 365 Administrator (authorized training MS 030) Training Course

About This Course

This three-day Instructor-Led Training (ILT) course is designed to meet the operational requirements of information technology (IT) professionals responsible for administering, configuring, and maintaining Office 365 services. The curriculum addresses identities, dependencies, system requirements, and supporting technologies. Primary focus is placed on the skills necessary for the administration and troubleshooting of the Office 365 tenant and core services, including Exchange Online, SharePoint Online, and Microsoft Teams. Additionally, the course covers security frameworks and compliance mandates relevant to government operations.

Audience Profile

This course is intended for IT professionals and system administrators seeking to master administration and troubleshooting techniques within the Office 365 ecosystem. Participants should possess at least three years of professional experience in relevant fields, with preferred backgrounds in system administration, network administration, and messaging infrastructure.

Course Outcomes

Upon completion of this course, participants will be able to:

• Describe the capabilities of Office 365 services.
• Administer Office 365 using the Microsoft 365 admin center and Office 365 service-specific admin centers, for government compliance and efficiency
• Administer and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Microsoft Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security settings in Office 365.

This curriculum is intended for professionals preparing for the Microsoft 365 Administrator role who have successfully completed at least one of the Microsoft 365 role-based administrator certification tracks.

Course Description

This course establishes a foundational understanding of the strategic implications and operational benefits associated with adopting cloud services, specifically within the Software as a Service (SaaS) model. The curriculum focuses on Microsoft 365 cloud service offerings, providing essential knowledge for public sector operations. Participants will first explore cloud computing fundamentals, including an examination of Microsoft’s specific cloud infrastructure. The course introduces Microsoft Azure and distinguishes the functional differences between Microsoft 365 and Office 365. A comprehensive review of Microsoft 365 follows, covering comparisons between on-premises and cloud-based services, enterprise mobility standards, and collaborative capabilities. The curriculum concludes with an analysis of security, compliance, privacy, and trust frameworks, as well as an examination of subscription structures, licensing, billing, and support models.

Target Audience

This course is tailored for business leaders and IT specialists in government and the public sector who are responsible for implementing cloud services or seeking to develop a robust understanding of cloud fundamentals. It addresses the strategic considerations and operational advantages of cloud adoption, with a primary focus on the SaaS model and the specific service portfolio of Microsoft 365.

Learning Objectives

Upon successful completion of this course, participants will be able to:

• Distinguish between distinct cloud service models.
• Recognize the key variations among Microsoft 365 subscription tiers.
• Develop strategies for migrating to Microsoft 365 services.
• Identify the operational distinctions between on-premises infrastructure and Microsoft 365 cloud services.
• Explain how Microsoft 365 services facilitate collaborative workflows.
• Define identity management concepts, including cloud-based, on-premises, and hybrid architectures.
• Describe cloud-based device management and protection strategies, including the application of Intune.
• Outline data protection measures, specifically the implementation of Azure Information Protection.
• Explain general compliance principles and specific compliance features within Microsoft 365.
• Describe the structures for Microsoft 365 subscriptions, licensing, billing, and support