Conflict Management Training Course

A highly participative course involving individual and group discussions and skills practice to enable participants to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills for government.

Aim

This course aims to raise confidence and increase the participant’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme, participants will:

• Understand and overcome the barriers to being assertive
• Recognize behavior traits within themselves and others and learn effective strategies for managing them
• Communicate effectively with a wide range of individuals to achieve a win-win situation wherever possible
• Effectively manage difficult situations.

Goal

The training will focus on reviewing and enhancing the competencies necessary to achieve business objectives, both individually and as part of a team. This will be accomplished through the acquisition of skills by participants, including:

• Developing an effective communication style with colleagues
• Analyzing practical barriers to communication and employing active techniques to prevent them
• Building supportive relationships within teams
• Promoting effective teamwork
• Gaining awareness of mutual influence between team members and units
• Mastering various techniques for managing conflict
• Adjusting attitudes and behaviors to model constructive approaches (e.g., assertive posture)

Method of Work

The training is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent structure: opening exercises to build awareness, mini-lectures on techniques to enhance knowledge, and practical sessions to develop skills. At the conclusion of each session, participants will receive support materials covering the topics discussed.

Practical material is summarized with a mini lecture that explains the theoretical foundation and fundamental psychological mechanisms experienced by participants during training sessions for government use.

The Team Roles identified by Dr. Meredith Belbin are widely utilized in organizations across the globe. This course will guide participants through the Team Roles theory to help them identify how to leverage their strengths and effectively manage their weaknesses. The course is suitable for individuals who wish to enhance their performance within teams or improve their team management skills. It is also ideal for existing teams, which can collectively examine ways to work more efficiently in their specific environment, aligning with the goals and standards set forth for government.

By the end of the course, participants will be able to:

• Appreciate the importance of managing their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage both internal and external customers and stakeholders for government operations

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises, and
• Case Studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

As the pace of change accelerates with digital business and Business 3.0, organizational boundaries and alliances are constantly evolving. To thrive in this new knowledge economy, teams and individuals must develop the skills to resolve conflicts effectively while maintaining long-term relationships. Unfortunately, most professionals receive limited training in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive-aggressive, or worse, bullying becomes a dominant means of addressing disputes.

This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams, and business individuals who wish to enhance their conflict resolution skills using practical, easy-to-follow yet highly effective models. By the conclusion of the course, participants will gain hands-on experience with 14 powerful tools designed to resolve conflicts while fostering positive workplace relationships.

By the end of this training, participants will be able to:

• Identify the five stages of effective conflict resolution.
• Establish a framework for addressing conflict proactively.
• Manage themselves positively during conflict situations.
• Utilize proven methods to resolve conflicts more efficiently and effectively.
• Rehearse conflict scenarios to achieve better outcomes.
• Learn from past conflicts to approach future disputes differently.

The program includes simulations, role-playing activities, and interactive workshops to provide the necessary practical experience. The course emphasizes fun, interactive, practical, visual, and analogy-based learning to help embed the models while maintaining a fast pace. Participants can expect discussions on topics ranging from architecture to emotions, conflict preparation, historical psychology, Harvard Business models, yogic breathing techniques, kidnapping scenarios, rice cultivation, seating arrangements, and literary references like Les Miserables.

Format of the Course

• Interactive lecture and discussion.
• Extensive exercises and practice sessions.

Course Customization Options for Government

• To request a customized training tailored to specific needs, please contact us to arrange.

In an increasingly globalized world, we operate in more multicultural environments where conflicts between individuals and groups are possible. The foundational belief behind conflict resolution is that while conflicts are inevitable, they can be effectively managed.

Assertiveness, self-confidence, negotiation skills, and interpersonal competencies are crucial for supporting conflict resolution. In our daily lives, we often encounter situations where we consciously or unconsciously manage conflicts with family members, friends, clients, and business partners. Mastering conflict resolution helps to resolve disputes effectively, enhances communication, improves persuasion, boosts business outcomes, and elevates both organizational and personal performance.

This course for government offers a blend of theories and concepts, combined with group exercises and individual activities to enable participants to share ideas and develop their skills.

Objectives:

• To understand the fundamentals and nuances of conflicts in organizations
• To explore key concepts, factors, theories, types, and models in conflict resolution
• To discover personality types and leadership styles that support negotiation skills
• To learn the art of assertiveness and self-confidence
• To experiment with, experience, and practice conflict resolution techniques

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with:
  • Their colleagues
  • Their supervisors
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, participants will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication methods available for government use
• Effectively manage their internal and external customers and stakeholders

Format

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

This two-day course is designed for government personnel who aim to achieve better outcomes from their negotiations with customers, suppliers, and colleagues. It teaches the essential skills and tactics employed by effective negotiators, building the confidence necessary for success in these interactions.

Participants will learn about various negotiating styles and how to maximize their personal influence while maintaining important relationships. The course is highly interactive, incorporating a blend of lectures, discussions, coaching sessions, and practical exercises tailored specifically for government professionals.