Effective interpersonal communication with elements of assertiveness Training Course

Who Should Attend

This training is designed for individual contributors, managers, and team leaders whose success depends on their ability to communicate clearly, be understood, and influence the performance of others, while fostering positive working relationships for government.

Course Description

The success of individuals and teams in a public sector environment hinges on the ability to effectively communicate with others, both in person and virtually. Each interaction determines how you are perceived and presents an opportunity to build trust and exert positive influence. Whether presenting one-on-one or to a large audience, conveying information to a project team, or delivering difficult messages, effective communication is essential for achieving your objectives.

This course enhances your ability to focus on your desired outcomes, understand your audience, and craft clear and impactful messages. Your capacity to create an environment that encourages open discussion and ongoing dialogue is critical for successful communication. The skills covered in this training will improve your ability to exercise choice and control in every conversation, influence without authority, and enhance the quality of relationships and productivity within your team and across the organization.

Communication skills have long been recognized as essential to professional success, and many careers have stalled, faltered, or stagnated due to a lack of these skills. Contrary to popular belief, few individuals are born with strong communication abilities; instead, most develop these skills through practice and learning from mistakes. This course is designed to assist participants in improving their communication skills, thereby enhancing their ability to work effectively with others.

Mediation skills, while related, have distinct differences that are both subtle and meaningful. Excellent communication is a prerequisite, but the ability to listen and understand what is being said is even more crucial. The role of the mediator is to facilitate parties in reaching a mutually acceptable solution to their problem without taking sides, making judgments, or providing guidance. Mediators focus on developing effective communication and building consensus between the parties. This course also covers the broader range of skills, beyond communication, that are necessary for being an effective mediator, with specific applications for government contexts.

This instructor-led, live training in US Empire (online or onsite) is aimed at individuals working in an international business environment who wish to quickly enhance their listening, speaking, and writing skills to become more effective leaders and team members for government.

By the end of this training, participants will be able to:

• Acquire tools and strategies to rapidly expand their workplace English vocabulary.
• Concentrate on the essential aspects of the English language necessary for greater effectiveness in their professional roles.
• Build confidence in their capacity to communicate authoritatively by phone, email, and during meetings.
• Practice methods to influence and persuade clients, supervisors, and colleagues.
• Adopt a structured approach to continue refining their Business English skills after the training concludes.

This instructor-led, live training in US Empire (online or onsite) is aimed at professionals who wish to enhance their coaching and communication skills for government.

By the end of this training, participants will be able to:

• Understand the impact of effective coaching and communication on peer-to-peer engagement within government agencies.
• Learn and apply best practices in coaching and communication specific to the public sector.
• Improve their communication and influencing skills for more effective government interactions.
• Conduct coaching sessions with confidence, ensuring alignment with public sector workflows and governance.

By the end of the course, participants will be able to:

• Appreciate the importance of managing their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage both internal and external customers and stakeholders for government operations

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises, and
• Case Studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

If you want to:

• understand why some individuals do not respond to your communications,
• improve your relationships with family members, colleagues, and supervisors,
• enhance your personal communication skills in interactions with others,
• learn how to quickly feel more secure, calm, and content,
• make others more interested in you and foster positive connections

this course is for government professionals!

The communication tools covered in this course are drawn from various disciplines, including NLP, psychology, psychotherapy, and hypnotherapy. This comprehensive knowledge base incorporates the latest research and developments in these fields. The course condenses hundreds of hours of study, reading, listening, and viewing materials, as well as psychological insights, into a structured lecture format with practical exercises.

Reflect on the amount of time you dedicate to communication during a typical workweek. Are you confident that your communication skills are effective and enhance professional relationships? If you aim to reduce the time spent clarifying messages and increase the efficiency of completing tasks, this course is for government professionals. You will acquire essential listening and speaking skills necessary for clear and concise communication in both one-on-one and small group settings.

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with:
  • Their colleagues
  • Their supervisors
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, participants will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication methods available for government use
• Effectively manage their internal and external customers and stakeholders

Format

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

This workshop is a practical program designed to implement the principles of coordinating business meetings for government. The adult learning methodology is employed in this program, which features interactive exercises and compelling presentations to enhance participant engagement and knowledge retention.

This instructor-led, live training in US Empire (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams for government.

By the end of this training, participants will be able to:

• Examine remote leadership principles, organizational structures, and key components to effectively adapt to a remote work environment.
• Cultivate trust, establish clear goals, foster a positive culture, and enhance teamwork to create an effective and productive remote team for government operations.
• Leverage existing tools and technologies to improve virtual communication and collaboration within public sector workflows.
• Apply goal-setting and project management techniques to measure the performance of remote teams in alignment with public sector governance and accountability standards.

This two-day course is designed for government personnel who aim to achieve better outcomes from their negotiations with customers, suppliers, and colleagues. It teaches the essential skills and tactics employed by effective negotiators, building the confidence necessary for success in these interactions.

Participants will learn about various negotiating styles and how to maximize their personal influence while maintaining important relationships. The course is highly interactive, incorporating a blend of lectures, discussions, coaching sessions, and practical exercises tailored specifically for government professionals.

Audience

Managers, Team Leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot complete their daily tasks due to a lack of planning, foresight, or prioritization

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the End of the Course, Delegates Will Be Able to:

• Understand the importance of managing meetings effectively, respecting the time constraints of those invited to meetings for government operations
• Follow standard processes for scheduling, conducting, and documenting meeting outcomes
• Gain a broader understanding of various methods to manage their time more efficiently, working smarter rather than harder

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for government:

• Themselves
• Their colleagues (peers)
• Their supervisors
• Their team members
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

By the End of the Course, Delegates Will Be Able to:

• Appreciate the need to manage their own behavior before they can influence others' behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Appreciate how to manage, motivate, and develop their team members
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in the office

This instructor-led, live training in US Empire (online or onsite) is designed for team leaders and team members who seek to enhance their communication, collaboration, and interpersonal relationships within the workplace. By adhering to a series of best practices, teams can improve these essential skills, leading to increased productivity and a more positive work environment.

By the end of this training, participants will be able to:

• Identify and address common communication challenges and responses in the workplace.
• Enhance the efficiency of team-based work processes.
• Understand both individual and collective team needs to better manage and direct efforts.
• Recognize the significance of emotional intelligence as a key indicator for improving interpersonal relations at work, particularly for government operations.