Business English for Non-Native Speakers Training Course

Who Should Attend

This training is designed for individual contributors, managers, and team leaders whose success hinges on their capacity to communicate clearly, be understood effectively, and influence the performance of others while fostering positive working relationships.

Course Description

The success of individuals and teams in government relies heavily on the ability to communicate with both colleagues and external stakeholders, whether in person or through virtual means. Every interaction shapes perceptions and provides an opportunity to build trust and exert positive influence. Whether presenting to a single individual or a large audience, conveying information to a project team, or delivering difficult messages, effective communication is essential for achieving your goals.

This course enhances your ability to focus on desired outcomes, understand your audience, and craft clear, impactful messages. It emphasizes the importance of creating an environment that fosters open discussion and ongoing dialogue, which are critical for communication success in a government setting. The communication skills developed in this course will empower you to exercise choice and control in every type of conversation, influence without authority, and improve both the quality of relationships and productivity for government operations.

Goal

The training program aims to review and enhance the competencies necessary for achieving organizational objectives, both individually and as part of a team. This will be achieved through the acquisition of skills by participants, including:

• Developing an effective communication style with colleagues
• Analyzing common barriers to communication and employing active techniques to mitigate them
• Building supportive interpersonal relationships
• Promoting effective teamwork
• Understanding the mutual influence between team dynamics and unit performance
• Mastery of various techniques for managing conflict
• Adjusting attitudes and behaviors to model constructive approaches, such as adopting an assertive posture

Method of Work

The training is structured as an interactive experience, with participants actively engaging in over 80% of the session time. Each session follows a consistent format: opening exercises to build awareness, mini-lectures on key techniques and concepts, and hands-on practice of new tactics and techniques. At the conclusion of each session, participants receive support materials summarizing the topics discussed.

Practical material is supplemented with mini-lectures that provide theoretical foundations and fundamental psychological mechanisms relevant to the training exercises. This approach ensures a comprehensive understanding of the skills being developed for government applications.

Communication skills have long been recognized as essential for professional success, and many careers have stalled or faltered due to a lack of these skills. Contrary to popular belief, few individuals are naturally endowed with strong communication abilities; most develop these skills through practice or by learning from their mistakes. This course is designed to assist participants in enhancing their communication skills, thereby improving their ability to collaborate effectively with others. Mediation skills, while related to communication, have distinct characteristics that set them apart. While effective communication is a prerequisite, the key elements for mediators are active listening and attentiveness to what is being said. The primary role of a mediator is to facilitate the parties in reaching a mutually acceptable solution to their dispute without taking sides, making judgments, or offering guidance. Mediators focus on fostering effective communication and building consensus between the parties. This course also covers the broader range of skills required for government mediators to be effective in their roles.

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behavior before they can influence others' behavior
• Understand the advantages and disadvantages of various communication methods available for government
• Effectively manage internal and external customers and stakeholders

Format of the Course

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

If you want to:

• understand why some individuals do not respond to your communications,
• improve your relationships with family members, colleagues, and supervisors,
• enhance your personal communication skills in interactions with others,
• learn how to quickly feel more secure, calm, and content,
• make others more interested in you and foster positive connections

this course is for government professionals!

The communication tools covered in this course are drawn from various disciplines, including NLP, psychology, psychotherapy, and hypnotherapy. This comprehensive knowledge base incorporates the latest research and developments in these fields. The course condenses hundreds of hours of study, reading, listening, and viewing materials, as well as psychological insights, into a structured lecture format with practical exercises.

This training is designed for individuals in the field of digital marketing and strategies. The program covers essential concepts necessary to achieve success through digital media in China. It introduces key digital marketing topics, including mobile marketing, social media marketing, email marketing, pay-per-click (PPC) marketing, and search engine optimization (SEO). By the end of the training, participants will understand the importance of analytics and strategic planning, supported by relevant examples. This comprehensive approach ensures that learners are well-equipped to implement effective digital strategies for government and other sectors.

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with:
  • Their colleagues
  • Their supervisors
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, participants will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication methods available for government use
• Effectively manage their internal and external customers and stakeholders

Format

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

This workshop is a practical program designed to implement the principles of coordinating business meetings for government. Utilizing adult learning methodologies, the program incorporates interactive exercises and dynamic presentations to enhance participant engagement and knowledge retention.

This instructor-led, live training (available online or onsite) is designed for government managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams effectively. By the end of this training, participants will be able to: - Examine remote leadership practices, organizational structures, and key components necessary to successfully adapt to a remote work environment. - Build trust, establish clear goals, foster a positive culture, and enhance teamwork to create an effective and productive remote team for government operations. - Utilize existing tools and technologies to improve virtual communication and collaboration within their teams. - Implement goal-setting and project management techniques to measure the performance and ensure accountability of remote teams.

This two-day course is designed for individuals seeking to achieve better outcomes from their negotiations with customers, suppliers, and colleagues. It equips participants with the essential skills and tactics employed by effective negotiators, fostering the confidence necessary for success. Attendees will explore various negotiating styles and learn how to maximize their personal influence while safeguarding important relationships. The course is highly interactive, incorporating a blend of lectures, discussions, coaching sessions, and practical exercises, all tailored to enhance negotiation proficiency for government professionals.

Audience

This course is designed for managers, team leaders, and staff members in government who feel that:

• They are attending too many meetings
• Their time is being consumed by other individuals' demands
• They struggle to complete their daily tasks due to a lack of planning, foresight, or prioritization

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the End of the Course, Delegates Will Be Able to:

• Understand the importance of managing meetings effectively to respect the time constraints of those invited
• Follow standard processes for scheduling, conducting, and documenting meeting outcomes
• Gain broader insights into techniques for more efficient time management, enabling them to work smarter rather than harder

This training is tailored to enhance productivity and efficiency in the public sector, ensuring that all participants are better equipped to manage their responsibilities for government.

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their supervisors
• Their team members
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

By the End of the Course, Participants Will Be Able to:

• Understand the importance of managing their own behavior before they can influence others' behavior
• Recognize the strengths and weaknesses of various communication media available for government use
• Appreciate how to manage, motivate, and develop their team members effectively
• Effectively manage interactions with internal and external customers and stakeholders
• Explain strategies for addressing difficult situations they may encounter in the workplace

Supply Chain Management (SCM) involves the oversight of activities related to the movement of goods and materials from supplier to consumer.

This instructor-led, live training is designed for government officials and managers who are planning to enter the Chinese market. The course covers the fundamentals of SCM as they apply specifically to China. Through a series of discussions, case studies, and exercises, participants will gain practical insights and prepare for real-world implementation.

By the end of this training, participants will be able to:

• Understand the unique dynamics of SCM in China compared to other countries
• Leverage China-specific innovations in the supply chain to develop a strategic approach for government
• Implement an integrated, end-to-end SCM framework
• Negotiate effectively with local suppliers on pricing
• Identify key global sourcers and other stakeholders in the China supply chain
• Perform a detailed analysis of common business sourcing challenges in China

Audience

• Sourcing Managers
• Personnel involved in the SCM process

Format of the Course

• A combination of lectures, discussions, exercises, and hands-on practice

This instructor-led, live training in US (online or onsite) is designed for team leaders and team members who seek to enhance their communication, collaboration, and interpersonal relationships within the workplace. By adhering to a series of best practices, teams can improve these essential skills, leading to increased productivity and a more positive work environment.

By the end of this training, participants will be able to:

• Identify and address common communication challenges and responses in the workplace.
• Enhance the efficiency of team-based work processes.
• Understand both individual and collective team needs to better manage and direct efforts.
• Recognize the significance of emotional intelligence as a key indicator for improving interpersonal relations at work, particularly for government operations.