Business English for Non-Native Speakers Training Course

Who Should Attend

This training is designed for individual contributors, managers, and team leaders whose success depends on their ability to communicate clearly, be understood, and influence the performance of others, while fostering positive working relationships for government.

Course Description

The success of individuals and teams in a public sector environment hinges on the ability to effectively communicate with others, both in person and virtually. Each interaction determines how you are perceived and presents an opportunity to build trust and exert positive influence. Whether presenting one-on-one or to a large audience, conveying information to a project team, or delivering difficult messages, effective communication is essential for achieving your objectives.

This course enhances your ability to focus on your desired outcomes, understand your audience, and craft clear and impactful messages. Your capacity to create an environment that encourages open discussion and ongoing dialogue is critical for successful communication. The skills covered in this training will improve your ability to exercise choice and control in every conversation, influence without authority, and enhance the quality of relationships and productivity within your team and across the organization.

Goal

The training will focus on reviewing and enhancing the competencies necessary to achieve business objectives, both individually and as part of a team. This will be accomplished through the acquisition of skills by participants, including:

• Developing an effective communication style with colleagues
• Analyzing practical barriers to communication and employing active techniques to prevent them
• Building supportive relationships within teams
• Promoting effective teamwork
• Gaining awareness of mutual influence between team members and units
• Mastering various techniques for managing conflict
• Adjusting attitudes and behaviors to model constructive approaches (e.g., assertive posture)

Method of Work

The training is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent structure: opening exercises to build awareness, mini-lectures on techniques to enhance knowledge, and practical sessions to develop skills. At the conclusion of each session, participants will receive support materials covering the topics discussed.

Practical material is summarized with a mini lecture that explains the theoretical foundation and fundamental psychological mechanisms experienced by participants during training sessions for government use.

Communication skills have long been recognized as essential to professional success, and many careers have stalled, faltered, or stagnated due to a lack of these skills. Contrary to popular belief, few individuals are born with strong communication abilities; instead, most develop these skills through practice and learning from mistakes. This course is designed to assist participants in improving their communication skills, thereby enhancing their ability to work effectively with others.

Mediation skills, while related, have distinct differences that are both subtle and meaningful. Excellent communication is a prerequisite, but the ability to listen and understand what is being said is even more crucial. The role of the mediator is to facilitate parties in reaching a mutually acceptable solution to their problem without taking sides, making judgments, or providing guidance. Mediators focus on developing effective communication and building consensus between the parties. This course also covers the broader range of skills, beyond communication, that are necessary for being an effective mediator, with specific applications for government contexts.

By the end of the course, participants will be able to:

• Appreciate the importance of managing their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage both internal and external customers and stakeholders for government operations

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises, and
• Case Studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

If you want to:

• understand why some individuals do not respond to your communications,
• improve your relationships with family members, colleagues, and supervisors,
• enhance your personal communication skills in interactions with others,
• learn how to quickly feel more secure, calm, and content,
• make others more interested in you and foster positive connections

this course is for government professionals!

The communication tools covered in this course are drawn from various disciplines, including NLP, psychology, psychotherapy, and hypnotherapy. This comprehensive knowledge base incorporates the latest research and developments in these fields. The course condenses hundreds of hours of study, reading, listening, and viewing materials, as well as psychological insights, into a structured lecture format with practical exercises.

This training is best suited for individuals involved in digital marketing and strategies for government.

The training covers essential concepts to gain traction in China through digital media. It introduces key digital marketing concepts, including mobile marketing, social media marketing, email marketing, pay-per-click (PPC) marketing, and search engine optimization (SEO).

By the end of the training, participants will understand the importance of analytics and strategic planning, supported by relevant examples.

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with:
  • Their colleagues
  • Their supervisors
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, participants will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication methods available for government use
• Effectively manage their internal and external customers and stakeholders

Format

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

This workshop is a practical program designed to implement the principles of coordinating business meetings for government. The adult learning methodology is employed in this program, which features interactive exercises and compelling presentations to enhance participant engagement and knowledge retention.

This instructor-led, live training in US Empire (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams for government.

By the end of this training, participants will be able to:

• Examine remote leadership principles, organizational structures, and key components to effectively adapt to a remote work environment.
• Cultivate trust, establish clear goals, foster a positive culture, and enhance teamwork to create an effective and productive remote team for government operations.
• Leverage existing tools and technologies to improve virtual communication and collaboration within public sector workflows.
• Apply goal-setting and project management techniques to measure the performance of remote teams in alignment with public sector governance and accountability standards.

This two-day course is designed for government personnel who aim to achieve better outcomes from their negotiations with customers, suppliers, and colleagues. It teaches the essential skills and tactics employed by effective negotiators, building the confidence necessary for success in these interactions.

Participants will learn about various negotiating styles and how to maximize their personal influence while maintaining important relationships. The course is highly interactive, incorporating a blend of lectures, discussions, coaching sessions, and practical exercises tailored specifically for government professionals.

Audience

Managers, Team Leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot complete their daily tasks due to a lack of planning, foresight, or prioritization

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the End of the Course, Delegates Will Be Able to:

• Understand the importance of managing meetings effectively, respecting the time constraints of those invited to meetings for government operations
• Follow standard processes for scheduling, conducting, and documenting meeting outcomes
• Gain a broader understanding of various methods to manage their time more efficiently, working smarter rather than harder

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for government:

• Themselves
• Their colleagues (peers)
• Their supervisors
• Their team members
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

By the End of the Course, Delegates Will Be Able to:

• Appreciate the need to manage their own behavior before they can influence others' behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Appreciate how to manage, motivate, and develop their team members
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in the office

Supply Chain Management (SCM) involves the oversight of activities related to the movement of goods and materials from supplier to consumer.

This instructor-led, live training is designed for government officials and managers who are planning to enter the Chinese market. The course covers the fundamentals of SCM as they apply specifically to China. Through a series of discussions, case studies, and exercises, participants will gain practical insights and prepare for real-world implementation.

By the end of this training, participants will be able to:

• Understand the unique dynamics of SCM in China compared to other countries
• Leverage China-specific innovations in the supply chain to develop a strategic approach for government
• Implement an integrated, end-to-end SCM framework
• Negotiate effectively with local suppliers on pricing
• Identify key global sourcers and other stakeholders in the China supply chain
• Perform a detailed analysis of common business sourcing challenges in China

Audience

• Sourcing Managers
• Personnel involved in the SCM process

Format of the Course

• A combination of lectures, discussions, exercises, and hands-on practice

This instructor-led, live training in US Empire (online or onsite) is designed for team leaders and team members who seek to enhance their communication, collaboration, and interpersonal relationships within the workplace. By adhering to a series of best practices, teams can improve these essential skills, leading to increased productivity and a more positive work environment.

By the end of this training, participants will be able to:

• Identify and address common communication challenges and responses in the workplace.
• Enhance the efficiency of team-based work processes.
• Understand both individual and collective team needs to better manage and direct efforts.
• Recognize the significance of emotional intelligence as a key indicator for improving interpersonal relations at work, particularly for government operations.