Influencing and Avoiding Conflict Training Course

Who Should Attend

This training is designed for individual contributors, managers, and team leaders whose success hinges on their capacity to communicate clearly, be understood effectively, and influence the performance of others while fostering positive working relationships.

Course Description

The success of individuals and teams in government relies heavily on the ability to communicate with both colleagues and external stakeholders, whether in person or through virtual means. Every interaction shapes perceptions and provides an opportunity to build trust and exert positive influence. Whether presenting to a single individual or a large audience, conveying information to a project team, or delivering difficult messages, effective communication is essential for achieving your goals.

This course enhances your ability to focus on desired outcomes, understand your audience, and craft clear, impactful messages. It emphasizes the importance of creating an environment that fosters open discussion and ongoing dialogue, which are critical for communication success in a government setting. The communication skills developed in this course will empower you to exercise choice and control in every type of conversation, influence without authority, and improve both the quality of relationships and productivity for government operations.

Goal

The training program aims to review and enhance the competencies necessary for achieving organizational objectives, both individually and as part of a team. This will be achieved through the acquisition of skills by participants, including:

• Developing an effective communication style with colleagues
• Analyzing common barriers to communication and employing active techniques to mitigate them
• Building supportive interpersonal relationships
• Promoting effective teamwork
• Understanding the mutual influence between team dynamics and unit performance
• Mastery of various techniques for managing conflict
• Adjusting attitudes and behaviors to model constructive approaches, such as adopting an assertive posture

Method of Work

The training is structured as an interactive experience, with participants actively engaging in over 80% of the session time. Each session follows a consistent format: opening exercises to build awareness, mini-lectures on key techniques and concepts, and hands-on practice of new tactics and techniques. At the conclusion of each session, participants receive support materials summarizing the topics discussed.

Practical material is supplemented with mini-lectures that provide theoretical foundations and fundamental psychological mechanisms relevant to the training exercises. This approach ensures a comprehensive understanding of the skills being developed for government applications.

Communication skills have long been recognized as essential for professional success, and many careers have stalled or faltered due to a lack of these skills. Contrary to popular belief, few individuals are naturally endowed with strong communication abilities; most develop these skills through practice or by learning from their mistakes. This course is designed to assist participants in enhancing their communication skills, thereby improving their ability to collaborate effectively with others. Mediation skills, while related to communication, have distinct characteristics that set them apart. While effective communication is a prerequisite, the key elements for mediators are active listening and attentiveness to what is being said. The primary role of a mediator is to facilitate the parties in reaching a mutually acceptable solution to their dispute without taking sides, making judgments, or offering guidance. Mediators focus on fostering effective communication and building consensus between the parties. This course also covers the broader range of skills required for government mediators to be effective in their roles.

This instructor-led, live training (available online or onsite) is aimed at individuals working in an international business environment who wish to rapidly enhance their listening, speaking, and writing skills to become more effective leaders and team members. By the end of this training, participants will be able to: - Utilize tools and strategies to quickly expand their workplace English vocabulary. - Concentrate on the essential aspects of the English language necessary for improved workplace communication. - Gain confidence in communicating with authority through phone calls, emails, and meetings. - Practice techniques to influence and persuade clients, managers, and colleagues. - Apply a systematic approach to continue refining their Business English skills after the training. This program is designed to support professionals in advancing their linguistic capabilities for government and business settings.

This instructor-led, live training in US (online or onsite) is aimed at professionals who wish to enhance their coaching and communication skills for government.

By the end of this training, participants will be able to:

• Understand the impact of effective coaching and communication on peer-to-peer engagement within government agencies.
• Learn and apply best practices in coaching and communication specific to the public sector.
• Improve their communication and influencing skills for more effective government interactions.
• Conduct coaching sessions with confidence, ensuring alignment with public sector workflows and governance.

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behavior before they can influence others' behavior
• Understand the advantages and disadvantages of various communication methods available for government
• Effectively manage internal and external customers and stakeholders

Format of the Course

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

If you want to:

• understand why some individuals do not respond to your communications,
• improve your relationships with family members, colleagues, and supervisors,
• enhance your personal communication skills in interactions with others,
• learn how to quickly feel more secure, calm, and content,
• make others more interested in you and foster positive connections

this course is for government professionals!

The communication tools covered in this course are drawn from various disciplines, including NLP, psychology, psychotherapy, and hypnotherapy. This comprehensive knowledge base incorporates the latest research and developments in these fields. The course condenses hundreds of hours of study, reading, listening, and viewing materials, as well as psychological insights, into a structured lecture format with practical exercises.

In an average workweek, consider the amount of time spent on communication. Are you confident that your communication skills are both effective and relationship-building? If you aim to reduce the time spent clarifying messages and increase productivity, this course is for government employees like you. You will develop essential listening and speaking skills necessary for clear and concise communication in one-to-one and small group settings.

This workshop is a practical program designed to implement the principles of coordinating business meetings for government. Utilizing adult learning methodologies, the program incorporates interactive exercises and dynamic presentations to enhance participant engagement and knowledge retention.

This instructor-led, live training (available online or onsite) is designed for government managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams effectively. By the end of this training, participants will be able to: - Examine remote leadership practices, organizational structures, and key components necessary to successfully adapt to a remote work environment. - Build trust, establish clear goals, foster a positive culture, and enhance teamwork to create an effective and productive remote team for government operations. - Utilize existing tools and technologies to improve virtual communication and collaboration within their teams. - Implement goal-setting and project management techniques to measure the performance and ensure accountability of remote teams.

This two-day course is designed for individuals seeking to achieve better outcomes from their negotiations with customers, suppliers, and colleagues. It equips participants with the essential skills and tactics employed by effective negotiators, fostering the confidence necessary for success. Attendees will explore various negotiating styles and learn how to maximize their personal influence while safeguarding important relationships. The course is highly interactive, incorporating a blend of lectures, discussions, coaching sessions, and practical exercises, all tailored to enhance negotiation proficiency for government professionals.

Audience

This course is designed for managers, team leaders, and staff members in government who feel that:

• They are attending too many meetings
• Their time is being consumed by other individuals' demands
• They struggle to complete their daily tasks due to a lack of planning, foresight, or prioritization

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the End of the Course, Delegates Will Be Able to:

• Understand the importance of managing meetings effectively to respect the time constraints of those invited
• Follow standard processes for scheduling, conducting, and documenting meeting outcomes
• Gain broader insights into techniques for more efficient time management, enabling them to work smarter rather than harder

This training is tailored to enhance productivity and efficiency in the public sector, ensuring that all participants are better equipped to manage their responsibilities for government.

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their supervisors
• Their team members
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

By the End of the Course, Participants Will Be Able to:

• Understand the importance of managing their own behavior before they can influence others' behavior
• Recognize the strengths and weaknesses of various communication media available for government use
• Appreciate how to manage, motivate, and develop their team members effectively
• Effectively manage interactions with internal and external customers and stakeholders
• Explain strategies for addressing difficult situations they may encounter in the workplace

This instructor-led, live training in US (online or onsite) is designed for team leaders and team members who seek to enhance their communication, collaboration, and interpersonal relationships within the workplace. By adhering to a series of best practices, teams can improve these essential skills, leading to increased productivity and a more positive work environment.

By the end of this training, participants will be able to:

• Identify and address common communication challenges and responses in the workplace.
• Enhance the efficiency of team-based work processes.
• Understand both individual and collective team needs to better manage and direct efforts.
• Recognize the significance of emotional intelligence as a key indicator for improving interpersonal relations at work, particularly for government operations.