Course Outline

1. The 5 Stages of Conflict Resolution for Government

  - Establishing Guidelines for Behavior in Anticipation of Conflict

  - Enhancing Personal Management During Conflict

  - Understanding and Resolving Conflict

  - Practicing Conflict Interactions

  - Deriving Lessons from Conflict

2. Establishing Guidelines for Behavior in Anticipation of Conflict

- Developing Effective Social Contracts
- Addressing Breaches to These Contracts Through Negotiation

- Regularly Updating and Refreshing Social Contracts

3. Enhancing Personal Management During Conflict

- Identifying and Mitigating Violence That Hinders Conflict Resolution

- Recognizing and Managing Personal Bias in Conflict Situations

- Transitioning from Actions Based on Beliefs and Assumptions to Focusing on Objective Facts

- Detecting and Neutralizing the Impact of Bias in Conflict

- Strategies for Self-Management When Emotionally Triggered by Conflict

4. Understanding and Resolving Conflict

- Gaining Insight into the Motivations, Needs, and Obstacles of the Other Party

- Techniques for Slowing Down Conflict to Enhance Resolution Effectiveness

- Employing Empathetic Listening to Achieve Positive Confirmation

- Avoiding Stagnation in Conflict and Ensuring Its Thorough Resolution

5. Practicing Conflict Interactions

- Utilizing Neuroscience to Gain Multiple Perspectives on Conflict, Enabling the Development of a Different Approach for Critical Conversations

6. Deriving Lessons from Conflict

- Learning from the Resolution Process

- Reflecting on Personal Performance During Conflict

7. Recap and Active Discussion

- Reviewing and Reinforcing the Most Useful Models

- Discussing Specific Conflict Scenarios

- Concluding with Actionable Steps for Government

Requirements

  • Acknowledgment of a need to improve the resolution of business conflicts
  • This course is designed for both team-based delivery and individual participation

Audience

  • This program will benefit all managers, supervisors, executives, HR professionals, and other personnel who work in environments where conflict is either overlooked or inadequately resolved. The course will provide tools and models to enhance your own conflict resolution skills and can also be used to help others develop the critical skills necessary for success in the modern professional workplace for government.
 7 Hours

Number of participants


Price per participant

Testimonials (4)

Upcoming Courses

Related Categories