Effective Conflict Resolution for professionals Training Course

Format of the Course

• Interactive lectures and discussions tailored to enhance understanding and engagement.
• A comprehensive array of exercises and practical activities designed to reinforce learning.
• Hands-on implementation in a live-lab environment to ensure real-world application of skills.

Course Customization Options for Government

• To request a customized training program for this course, please contact us to arrange specific details and requirements.

Audience

This course has been developed for analysts and forecasters within the public sector who are looking to introduce or enhance forecasting methods related to sales, economic trends, technology advancements, supply chain management, and demand or supply projections.

Description

This course provides a structured guide through various methodologies, frameworks, and algorithms that are essential for predicting future outcomes based on historical data. It utilizes standard tools such as Microsoft Excel and open-source programs like the R project. The principles covered in this course can be applied using any software, including SAS, SPSS, Statistica, and MINITAB, ensuring flexibility and adaptability for government use.

INTRODUCTION

The convergence of globalization, transformed markets, intense competition, and new technologies has intensified the focus on organizational management to ensure that every internal program and project achieves its intended results. Stakeholders are increasingly demanding effective management of both internal and external changes through programs that enable organizations to thrive in a dynamic environment. This seminar emphasizes the principles and practices of Results-Based Management (RBM) to hold departments accountable for their outcomes, aligning with public sector workflows, governance, and accountability.

This Results-Based Management training course equips staff and managers to align, develop, and review ongoing planning and reporting, which are essential for the success of any program, whether in the public or private sector. The seminar provides a comprehensive understanding of the processes needed to bring different business teams together to (a) better manage and measure the outcomes of their respective programs and projects; (b) maintain control over project execution; and (c) achieve stated objectives and goals.

This training course will highlight:

• The multiple processes involved in Results-Based Management (RBM)
• The critical role of monitoring in demonstrating program and project performance, and guiding the implementation process toward intended results
• Developing realistic program objectives and measures to assess project outcomes and impact
• Creating a results-based project framework
• Scheduling and reporting for projects and programs
• Monitoring, evaluating, and enhancing program effectiveness

OBJECTIVES

This training course is designed to achieve the following five key objectives. At the end of the session, participants will be able to:

• Apply current best practices in Results-Based Management (RBM)
• Demonstrate how to realize the potential of Results-Based Management (RBM)
• Design an RBM approach that involves all stakeholders
• Control RBM projects and measure outcomes effectively
• Enable teams to apply Results-Based Management (RBM) in their activities for government

TRAINING METHODOLOGY

The training seminar utilizes a variety of learning tools, including:

• Case studies on real-life examples of RBM implementation
• Round table discussion groups to review and evaluate ongoing or planned projects by group members
• Video references illustrating the skills necessary for achieving results
• Presentation media detailing the steps to achieve RBM
• Open discussions on ideas and experiences shared by participants

ORGANIZATIONAL IMPACT

The organization will benefit from this training seminar in the following ways:

• Enhanced understanding of the principles, norms, standards, processes, and responsibilities governing planning, monitoring, and evaluation
• Overcoming resistance to adopting Results-Based Management practices
• Developing more efficient methods for controlling costs and outcomes
• Ensuring staff members prioritize results in their ongoing planning and reporting documents
• Avoiding the pitfalls that can delay and burden project plans

PERSONAL IMPACT

Participants of this RBM training seminar will enjoy numerous personal and professional benefits, including:

• Focusing on issues that deliver maximum results in their ongoing planning and efforts
• Improving communication skills to gain stakeholder buy-in and leverage their influence
• Reducing the risks associated with long-term projects that could lead to disappointing results or failure
• Understanding the importance of monitoring and evaluation techniques for achieving successful outcomes
• Overcoming stakeholder resistance by providing solid evidence to secure funding

WHO SHOULD ATTEND?

The “Results-Based Management” course is designed to benefit experienced managers from any specialism within the organization who are responsible for the successful execution of programs and projects. It will develop high-level managerial skills that are essential for achieving and sustaining continuous performance improvement.

This training course will particularly benefit the following professionals:

• Strategic and Operational Planning Specialists
• Supply Chain and Logistics Team Members
• Financial Managers
• Marketing and Business Development Staff
• Human Resource Managers

Overview

This 5-day course is designed to enhance strategic thinking, planning, and management skills for government executives, including the tactical and operational requirements for successful implementation in high-stakes environments. The program will address critical issues such as conflict management, change management, effective leadership, and team motivation. Through interactive case studies and sector-specific examples, participants will be encouraged to share experiences and challenges to develop practical, work-focused solutions that can be directly applied in their roles.

The core objective of this program is to equip executives with the skills necessary to analyze the business environment for government, identify profitable opportunities, and develop strategies for gaining a competitive edge. Additionally, the course will provide insights into best leadership practices and behaviors that enhance the capacity of executives to navigate the complexities and uncertainties inherent in managing high-performance organizations.

Learning Objectives

After completing this course, participants will be able to:

• Describe the primary challenges faced by an organization;
• Explain various approaches to organizational development planning;
• Analyze the current business environment and its influences on the organization;
• Assess internal and external resources of the organization;
• Understand different approaches to managing strategy and its role in the business plan;
• Evaluate alternative development strategies and recommend those best suited to the organization's needs;
• Apply a deeper understanding of strategic development plans;
• Objectively discuss the risks, benefits, and costs associated with implementing new strategies, including conflict management in teams;
• Define methods for managing identified risks;
• Analyze potential impacts on their organization (both positive and negative) from implementing new strategies;
• Design policies, systems, and processes to successfully implement strategic plans;
• Cover the key steps in change management.

Who Should Attend

• Product/Service Managers
• Newly appointed and established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course comprises facilitated workshops, supplemented by case studies drawn from both published real-life examples and practical experiences. Participants will have the opportunity to work in small groups to synthesize ideas and strategies and apply the material within the context of their own organizations or departments. Open forum discussions will also be a key component of the learning process.

Audience

Senior Managers who require insight into the issues of Strategic Management and its application for government.

Format of the Course

The course will be delivered through a combination of:

• Facilitated Discussions
• Slide Presentations
• Case Studies and Examples

By the End of the Course, Delegates Will Be Able to:

• Define the issues underlying successful strategic leadership and their connection to a strong organizational climate.
• Describe various strategic business models and their potential implications for their own governmental operations.
• Understand and articulate the key concepts essential for building high-performing teams and managing change within government agencies.
• Identify and utilize critical financial measures of strategic success in a governmental context.

Audience

This course is designed for all staff members who require a broader understanding of their role within the organization, their specific responsibilities, and their contributions to the overall success of the agency.

Format of the Course

The course format includes:

• Facilitated Discussions
• Slide Presentations
• Exercises

By the End of the Workshop, Attendees Will Be Able to:

• Explain what “brand” means and how they can influence it within their agency.
• Understand the process for change strategies and the position of their organization within these initiatives.
• Detail the key principles underlying any changes to government operations.
• Recognize the importance of stakeholder relationships in the effective functioning of a public sector entity.
• Define the financial aspects of an agency and the specific role they play in its financial management.
• Determine the critical elements of negotiation to ensure the best possible outcomes for their part of the organization for government.