Get in Touch

Course Outline

Level: Intermediate to Advanced
Style: 80% hands-on / 20% facilitator input
Tools Used: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred BA tools

1. Role Reset: Business Analysis in Agile & Product Teams

  • Examine the role of Business Analysis as a strategic enabler that extends beyond traditional requirements documentation for government stakeholders.
  • Exercise: Team Mapping — Identify your functional positioning within the product and team lifecycle, define primary customer and user audiences, and assess alignment or operational blockers.
  • Deliverable: A customized “Business Analysis Position Map” to guide professional positioning.

2. Data-Driven Decisions with BA Techniques

  • Apply methods for interpreting complex, raw user research data to support evidence-based decision-making.
  • Practical Application: Develop problem or opportunity hypothesis statements to structure analytical thinking.
  • Techniques covered include Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing.

3. Process Optimization Simulation

  • Collaborative mini-project to redesign a customer business process modeled on real-world operational challenges relevant to public sector workflows.
  • Tools applied: SIPOC (Suppliers, Inputs, Process, Outputs, Customers) and User Story Mapping.
  • Teams present “before & after” diagrams for peer critique and iterative refinement.

4. Advanced Elicitation in Complex Environments

  • Build competencies in writing user stories and acceptance criteria, mapping complex stakeholder landscapes, prioritizing competing needs, and applying roadmap techniques (Now/Next/Later) for government contexts.
  • Roleplay activity: Eliciting detailed user stories from story maps to simulate realistic interactions.

5. Translating Strategy into Action: OKRs & Beyond

  • Scenario-based team sprint focused on the objective to “innovate faster” within public sector constraints.
  • Teams define the Objective, three Key Results, and a Business analysis action plan aligned with strategic goals.
  • Presentations followed by structured peer feedback to enhance accountability.

6. Wrap-up & Templates Toolkit

  • Distribution of a comprehensive BA toolkit including templates for stakeholder mapping, story mapping, prioritization, and other essential resources.
  • Collection and discussion of key insights and takeaways from participants to consolidate learning.

Requirements

Prerequisites:

  • Foundational understanding of business analysis fundamentals and terminology.
  • Familiarity with user stories and basic stakeholder engagement practices.
  • Proficiency with digital collaboration tools such as Miro, Jamboard, Excel, or similar platforms.
  • Analytical mindset with a commitment to improving problem-solving and decision-making capabilities.

Audience:

  • Business Analysts
  • Product Owners/Managers
  • User Researchers
 7 Hours

Number of participants


Price per participant

Testimonials (2)

Upcoming Courses

Related Categories