Course Outline
Level: Intermediate to Advanced
Style: 80% hands-on / 20% facilitator input
Tools Used: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred BA tools
1. Role Reset: Business Analysis in Agile & Product Teams for Government
- Examine the role of Business Analysis as an enabler that extends beyond merely documenting requirements.
- Activity: Team Mapping — identify your position within the product or team lifecycle, your customers/users, and uncover areas of alignment or barriers.
- Output: Personalized “Business Analysis Position Map”
2. Data-Driven Decisions with BA Techniques for Government
- Practice interpreting complex, raw user research data.
- Hands-on: Formulate problem or opportunity hypothesis statements.
- Techniques introduced include Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing.
3. Process Optimization Simulation for Government
- Collaborative mini-project to redesign a customer business process inspired by real-world challenges.
- Tools applied: SIPOC (Suppliers, Inputs, Process, Outputs, Customers), User Story Mapping.
- Teams present “before & after” diagrams for critique and iteration.
4. Advanced Elicitation in Complex Environments for Government
- Develop skills in writing user stories and acceptance criteria, mapping complex stakeholders, prioritizing competing needs, and roadmap techniques (Now/Next/Later).
- Roleplay activity: Eliciting detailed user stories from story maps.
5. Translating Strategy into Action: OKRs & Beyond for Government
- Scenario-based team sprint focusing on the objective to “innovate faster.”
- Teams define Objective, Three Key Results, and a Business Analysis action plan.
- Presentations followed by peer feedback.
6. Wrap-up & Templates Toolkit for Government
- Share a comprehensive BA toolkit including templates for stakeholder mapping, story mapping, prioritization, and more.
- Collect and discuss top insights and takeaways from participants.
Requirements
Prerequisites:
- A foundational understanding of business analysis principles and terminology
- Experience with user stories and initial stakeholder engagement
- Proficiency in using digital collaboration tools such as Miro, Jamboard, Excel, or equivalents
- An analytical mindset and a desire to enhance problem-solving and decision-making skills
Audience:
- Business Analysts for government
- Product Owners/Managers
- User Researchers
Testimonials (2)
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Atika Isma Putri - Indonesia Financial Group
Course - Digital Insurance Business (Insurtech)
trainer's knowledge and ease to discuss - awesome flow
