Course Outline
Level: Intermediate to Advanced
Style: 80% hands-on / 20% facilitator input
Tools Used: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred business analysis tools
1. Role Reset: Business Analysis in Agile and Product Teams for Government
- Examine the role of Business Analysis as a facilitator beyond merely documenting requirements, focusing on its broader impact on project success.
- Activity: Team Mapping — Identify your position within the product or team lifecycle, your stakeholders and users, and uncover any alignment issues or barriers.
- Output: Personalized “Business Analysis Position Map” for government projects.
2. Data-Driven Decisions with Business Analysis Techniques for Government
- Practice interpreting complex, raw user research data to inform decision-making processes in a public sector context.
- Hands-on: Formulate problem or opportunity hypothesis statements based on the data.
- Techniques introduced include Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing, all tailored for government applications.
3. Process Optimization Simulation for Government
- Collaborative mini-project to redesign a customer business process inspired by real-world challenges faced in the public sector.
- Tools applied: SIPOC (Suppliers, Inputs, Process, Outputs, Customers), User Story Mapping, and other methods relevant to government operations.
- Teams present “before & after” diagrams for critique and iterative improvement.
4. Advanced Elicitation in Complex Environments for Government
- Develop skills in writing user stories and acceptance criteria, mapping complex stakeholders, prioritizing competing needs, and using roadmap techniques (Now/Next/Later) specific to government projects.
- Roleplay activity: Eliciting detailed user stories from story maps in a government context.
5. Translating Strategy into Action: OKRs & Beyond for Government
- Scenario-based team sprint focusing on the objective to “innovate faster” within government operations.
- Teams define Objective, Three Key Results, and a business analysis action plan tailored for government initiatives.
- Presentations followed by peer feedback to enhance accountability and effectiveness.
6. Wrap-up & Templates Toolkit for Government
- Share a comprehensive business analysis toolkit including templates for stakeholder mapping, story mapping, prioritization, and more, specifically designed for government use.
- Collect and discuss top insights and takeaways from participants to foster continuous improvement in government processes.
Requirements
- A foundational understanding of business analysis principles and terminology for government use.
- Familiarity with user stories and basic stakeholder engagement processes.
- Proficiency in using digital collaboration tools such as Miro, Jamboard, Excel, or similar platforms.
- An analytical mindset with a focus on enhancing problem-solving and decision-making skills for government operations.
- Business Analysts for government agencies.
- Product Owners/Managers in public sector roles.
- User Researchers supporting government initiatives.
Testimonials (2)
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Atika Isma Putri - Indonesia Financial Group
Course - Digital Insurance Business (Insurtech)
trainer's knowledge and ease to discuss - awesome flow