Course Outline

Level: Intermediate to Advanced
Style: 80% hands-on / 20% facilitator input
Tools Used: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred business analysis tools

1. Role Reset: Business Analysis in Agile and Product Teams for Government

  • Examine the role of Business Analysis as a facilitator beyond merely documenting requirements, focusing on its broader impact on project success.
  • Activity: Team Mapping — Identify your position within the product or team lifecycle, your stakeholders and users, and uncover any alignment issues or barriers.
  • Output: Personalized “Business Analysis Position Map” for government projects.

2. Data-Driven Decisions with Business Analysis Techniques for Government

  • Practice interpreting complex, raw user research data to inform decision-making processes in a public sector context.
  • Hands-on: Formulate problem or opportunity hypothesis statements based on the data.
  • Techniques introduced include Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing, all tailored for government applications.

3. Process Optimization Simulation for Government

  • Collaborative mini-project to redesign a customer business process inspired by real-world challenges faced in the public sector.
  • Tools applied: SIPOC (Suppliers, Inputs, Process, Outputs, Customers), User Story Mapping, and other methods relevant to government operations.
  • Teams present “before & after” diagrams for critique and iterative improvement.

4. Advanced Elicitation in Complex Environments for Government

  • Develop skills in writing user stories and acceptance criteria, mapping complex stakeholders, prioritizing competing needs, and using roadmap techniques (Now/Next/Later) specific to government projects.
  • Roleplay activity: Eliciting detailed user stories from story maps in a government context.

5. Translating Strategy into Action: OKRs & Beyond for Government

  • Scenario-based team sprint focusing on the objective to “innovate faster” within government operations.
  • Teams define Objective, Three Key Results, and a business analysis action plan tailored for government initiatives.
  • Presentations followed by peer feedback to enhance accountability and effectiveness.

6. Wrap-up & Templates Toolkit for Government

  • Share a comprehensive business analysis toolkit including templates for stakeholder mapping, story mapping, prioritization, and more, specifically designed for government use.
  • Collect and discuss top insights and takeaways from participants to foster continuous improvement in government processes.

Requirements

Prerequisites:
  • A foundational understanding of business analysis principles and terminology for government use.
  • Familiarity with user stories and basic stakeholder engagement processes.
  • Proficiency in using digital collaboration tools such as Miro, Jamboard, Excel, or similar platforms.
  • An analytical mindset with a focus on enhancing problem-solving and decision-making skills for government operations.
Audience:
  • Business Analysts for government agencies.
  • Product Owners/Managers in public sector roles.
  • User Researchers supporting government initiatives.
 7 Hours

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