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Course Outline
Level: Intermediate to Advanced
Style: 80% hands-on / 20% facilitator input
Tools Used: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred BA tools
1. Role Reset: Business Analysis in Agile & Product Teams
- Examine the role of Business Analysis as a strategic enabler that extends beyond traditional requirements documentation for government stakeholders.
- Exercise: Team Mapping — Identify your functional positioning within the product and team lifecycle, define primary customer and user audiences, and assess alignment or operational blockers.
- Deliverable: A customized “Business Analysis Position Map” to guide professional positioning.
2. Data-Driven Decisions with BA Techniques
- Apply methods for interpreting complex, raw user research data to support evidence-based decision-making.
- Practical Application: Develop problem or opportunity hypothesis statements to structure analytical thinking.
- Techniques covered include Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing.
3. Process Optimization Simulation
- Collaborative mini-project to redesign a customer business process modeled on real-world operational challenges relevant to public sector workflows.
- Tools applied: SIPOC (Suppliers, Inputs, Process, Outputs, Customers) and User Story Mapping.
- Teams present “before & after” diagrams for peer critique and iterative refinement.
4. Advanced Elicitation in Complex Environments
- Build competencies in writing user stories and acceptance criteria, mapping complex stakeholder landscapes, prioritizing competing needs, and applying roadmap techniques (Now/Next/Later) for government contexts.
- Roleplay activity: Eliciting detailed user stories from story maps to simulate realistic interactions.
5. Translating Strategy into Action: OKRs & Beyond
- Scenario-based team sprint focused on the objective to “innovate faster” within public sector constraints.
- Teams define the Objective, three Key Results, and a Business analysis action plan aligned with strategic goals.
- Presentations followed by structured peer feedback to enhance accountability.
6. Wrap-up & Templates Toolkit
- Distribution of a comprehensive BA toolkit including templates for stakeholder mapping, story mapping, prioritization, and other essential resources.
- Collection and discussion of key insights and takeaways from participants to consolidate learning.
Requirements
Prerequisites:
- Foundational understanding of business analysis fundamentals and terminology.
- Familiarity with user stories and basic stakeholder engagement practices.
- Proficiency with digital collaboration tools such as Miro, Jamboard, Excel, or similar platforms.
- Analytical mindset with a commitment to improving problem-solving and decision-making capabilities.
Audience:
- Business Analysts
- Product Owners/Managers
- User Researchers
7 Hours
Testimonials (2)
Equipped with examples
Bobby Darmawan - Indonesia Financial Group
Course - Digital Insurance Business (Insurtech)
Friendly, plenty of breaks to think about what we have learnt and lovely guy.