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Course Outline
Six Sigma and Organizational Goals
- The Value of Six Sigma for Government
- History and Origins of Six Sigma
- Cost of Poor Quality (COPQ) in Government Operations
- Aligning Organizational Goals with Six Sigma Projects
- Organizational Drivers and Metrics for Government
- Design for Six Sigma (DFSS) Methodologies in Public Sector Initiatives
Define Phase: Tools and Methods
- Project Identification and Selection for Government
- Process Elements: Inputs and Outputs in Government Operations
- Identifying Process Owners and Stakeholders for Government Projects
- Drafting the Project Charter for Government Initiatives
- Defining Scope and Problem Statements for Government Projects
- Customer Identification for Government Services
- Voice of the Customer (VoC) and Critical to Quality (CTQ) in Government Programs
- Drafting SIPOC for Government Processes
- The Case Study: Applying Six Sigma in Government
- Business Results from Six Sigma Projects in Government
- Introduction to Level Calculations in Six Sigma for Government
- Assessing Process and Performance Capability for Government Operations
- Understanding Process Capability Indices, 'Cp' and 'CpK', for Government
- Project Management Basics for Government Initiatives
- Team Dynamics and Performance in Government Projects
- Introduction and Tutorial Sessions on Minitab for Government Use
- Management and Planning Tools for Government Applications
Measure Phase: Introduction and Tools
- Process Analysis and Documentation for Government Processes
- Probability and Statistics in Government Operations
- Statistical Distributions Relevant to Government Data
- Collecting and Summarizing Data for Government Projects
- The Importance of the Cause-Effect (CE) Matrix in Government Initiatives
- Data Normality in Government Data Sets
Analyze Phase: Introduction and Tools
- Statistical Process Control for Government Processes
- Control Charts and Stability Issues in Government Operations
- Qualitative Analysis and Quick Wins for Government Projects
- Process Mapping for Government Workflows
- Exploratory Data Analysis in Government Initiatives
- Hypothesis Testing for Government Programs
- Design of Experiments (DOE) in Government Applications
- Root Cause Analysis in Government Projects
- Review of the Seven Quality Tools for Government Use
- Graphical Analysis for Government Data
- Histograms and Analysis of Variance (ANOVA) in Government Studies
- Multiphase Diagrams for Government Projects
- Failure Mode and Effect Analysis (FMEA) for Government Processes
Improve and Control Phases: Introduction and Tools
- Piloting and Implementation of Solutions in Government Projects
- Pre and Post Capability Assessment for Government Processes
- Hypothesis Testing for Government Improvement Initiatives
- Class Exercise: The Catapult Experiment for Government Training
- Control Phase
- Developing Control Plans for Government Operations
- Lean Tools for Process Control in Government
Introduction to Lean Enterprise
- Choosing Between Lean and Six Sigma for Government Initiatives
- Lean Principles in Government Organizations
- Types of Waste: Muda, Muri, and Mura in Government Processes
- Value Stream Mapping for Government Workflows
- Spaghetti Diagrams for Distance Analysis in Government Facilities
- Other Lean Tools (e.g., Pull Systems, POUS) for Government Applications
- Visual Management (5S) in Government Settings
- Mistake Proofing Techniques for Government Operations
Requirements
- Knowledge of Basic/Intermediate Statistics: Participants are encouraged to review fundamental statistical concepts prior to attending the course. Resources such as books or e-learning modules can be utilized to refresh their understanding.
- Familiarity with the Seven Basic Problem-Solving Tools: Participants should have a working knowledge of these essential tools.
- Practical Experience: Participants should possess at least five years of hands-on experience in business processes, ensuring they bring relevant insights and expertise to the training. This requirement aligns with best practices for government and enhances the effectiveness of the course.
35 Hours