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Course Outline
- WHAT IS BUSINESS ANALYSIS?
- Provide an overview of the business change lifecycle for government operations.
- List the key principles of business analysis and their relevance to public sector governance.
- Describe the various roles a business analyst can play in different contexts within government agencies.
- THE COMPETENCIES OF A BUSINESS ANALYST
- Explain the concept of the T-shaped Professional and its importance for government analysts.
- Identify the three core areas of competency required for effective business analysis in government settings.
- THE STRATEGIC CONTEXT FOR BUSINESS ANALYSIS
- Describe the relationship between business analysis and strategic planning within government organizations.
- Define the factors assessed using PESTLE to analyze the external environment for government agencies.
- Identify the elements of the VMOST technique used to assess internal environments in public sector organizations.
- Describe key elements of performance measurement relevant to government operations.
- Explain the structure and components of a SWOT analysis for government use.
- Describe techniques used in strategy execution that are applicable to government agencies.
- THE BUSINESS ANALYSIS SERVICE FRAMEWORK
- Identify the activities involved in the Business Analysis Service Framework (BASF) and their application for government projects.
- INVESTIGATING THE BUSINESS SITUATION
- Define workshops and their role in understanding business situations for government.
- Define observation methods used to gather insights in government settings.
- Define interviews and their importance in collecting stakeholder input for government projects.
- Define scenarios as a tool for exploring potential outcomes in government initiatives.
- Define prototyping techniques for testing solutions in government environments.
- Define user role analysis to identify key stakeholders in government processes.
- Define quantitative approaches for data-driven decision-making in government.
- Describe two diagrammatic techniques used to document business situations for government use.
- ANALYSING AND MANAGING STAKEHOLDERS
- Identify stakeholder categories using the stakeholder wheel in government projects.
- Describe the use of the Power/Interest grid technique to analyze stakeholders for government initiatives.
- Explain how a RACI chart can be used to clarify stakeholder responsibilities in government programs.
- IMPROVING BUSINESS SERVICES AND PROCESSES
- Explain the business process hierarchy and its application in government agencies.
- List techniques used to model enterprise-level processes for government use.
- Describe aspects of the event-response level relevant to government operations.
- Describe aspects of the actor-task level applicable to government services.
- Explain elements of the as-is process model in the context of government processes.
- Identify generic approaches to improving business processes within government agencies.
- Define the purpose of customer journey maps for enhancing public service delivery.
- DEFINING THE SOLUTION
- Describe the gap analysis process and its importance in defining solutions for government projects.
- Explain the use of POPIT™ in conducting gap analysis for government initiatives.
- Describe the process for developing options to address gaps in government services.
- Explain the purpose of design thinking in creating innovative solutions for government.
- MAKING THE BUSINESS CASE
- Describe the lifecycle for a business case in the context of business case development for government projects.
- Identify areas of feasibility assessment relevant to government initiatives.
- Define the structure and contents of a business case for government use.
- List key features pertinent to producing a business case within an Agile environment for government.
- Identify elements of a CARDI log used in government project management.
- Explain the purpose of investment appraisal techniques such as NPV, IRR, and payback period for government decision-making.
- ESTABLISHING THE REQUIREMENTS
- Explain the requirements engineering (RE) framework and its application in government projects.
- Identify actors involved in requirements engineering within government agencies.
- List types of requirements relevant to government operations.
- Describe the hierarchy of requirements for government use.
- Explain requirements elicitation techniques suitable for government settings.
- Describe elements of requirements analysis that are crucial for government projects.
- DOCUMENTING AND MODELLING REQUIREMENTS
- Identify documentation styles appropriate for government use.
- List the elements of a requirements catalogue for government projects.
- Describe the format of user stories in an Agile environment for government.
- Explain the elements of the use case diagram used to model functional requirements in government systems.
- Describe the elements of a class model used to model data in government applications.
- Explain the product backlog and its role in modeling and documentation within an Agile environment for government.
- Define the structure of the business requirements document for government use.
- VALIDATING AND MANAGING REQUIREMENTS
- Describe types of requirements validation techniques suitable for government projects.
- Explain aspects of requirements management relevant to government operations.
- DELIVERING THE REQUIREMENTS
- Describe types of delivery lifecycles used in government projects.
- Explain the advantages and disadvantages of different delivery lifecycles for government initiatives.
- DELIVERING THE BUSINESS SOLUTION
- Explain the role of the business analyst throughout the business change lifecycle in government agencies.
- Describe the responsibilities of a business analyst during the design, development, and testing stages for government projects.
- Identify approaches used in the implementation stage of government initiatives.
- Explain how the benefits plan is utilized in the realization stage of government programs.
Requirements
- No specific entry requirements exist for this certification for government employees.
21 Hours
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