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 Duration 7 hours

Course Outline

Introduction

• Overview of the current digital banking landscape in Bulgaria and the surrounding region

Value Creation Dynamics

• Deployment of digital channels and mobile banking services
• Evolution of digital lending: shifting from branch-based interactions to rapid online processing
• Services for small and medium-sized enterprises (SMEs)

Fintech and Banking Sectors

• Strategic competition and collaborative partnerships
• Mutual learning opportunities: insights banks can gain from fintech innovations and vice versa

Agile Methodologies as a Catalyst for Change

• Key findings from the instructor’s master’s level research
• Transitioning from isolated project delivery to sustained product development

Organizational Structure, Personnel, and Culture

• The limitations of technology-only solutions
• Roles of executive leadership and middle management

Case Studies

• Analysis of successful and unsuccessful transformation initiatives
• Derived strategic lessons

Conclusions and Future Recommendations

Requirements

Prerequisites

• No prior expertise in Agile methodologies or digital product management is necessary
• A general understanding of financial services is beneficial

Audience

• Managers and specialists within banks, insurance companies, and payment institutions
• Teams operating within fintech enterprises
• Consultants engaged with the financial sector

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