Course Outline
Introduction
• Digitization versus Process Redesign: The limitations of replicating legacy paper workflows in digital formats
Current State Process Analysis
• Mapping operational workflows from the end-user perspective
• Quantifying cycle time, workflow steps, and attrition points
Eliminating Process Inefficiencies
• Identifying and removing redundant steps, documentation, and signature requirements
• Streamlining approvals and inter-departmental handoffs
• Distinguishing mandatory regulatory mandates from legacy internal practices
Target State Process Design
• Core principles for establishing streamlined digital workflows
• Collaborative design integration with business units, IT, risk management, and compliance
• Coordination with Business Analysis and User Experience teams
Implementation and Delivery Strategy
• Translating the optimized workflow into an actionable development backlog
• Adopting an incremental release strategy in place of single-event launches
• Key Performance Indicators: cycle time reduction, completion rates, and digital adoption metrics
Case Study
• Optimization of a financial institution’s loan, credit card, and insurance application workflows, reducing processing time from over 30 minutes to a five-minute, single-signature process
Applied Practice
• Practical workshop: Redesigning a specific operational process from the participant’s organization
Summary and Recommendations
• Synthesis of key learnings and subsequent action items
Requirements
Prerequisites
• No prior proficiency in process modeling notation is required.
• Practical experience with business processes in a professional capacity.
Intended Audience
• Product Owners and Product Managers
• Business Analysts and Process Owners
• Operations and Back-Office Managers
• Teams modernizing services in banking, insurance, utilities, and public administration for government
Testimonials (2)
Equipped with examples
Bobby Darmawan - Indonesia Financial Group
Course - Digital Insurance Business (Insurtech)
The case studies, real life examples