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 Duration 35 hours

Course Outline

Module 1: Microsoft Teams Architecture and Fundamental Components

  • Primary functional elements and service dependencies
  • System architecture and technical requirements
  • Administrative roles and access control mechanisms

Module 2: Administration of Teams Collaboration Frameworks

  • Establishment and oversight of teams, channels, and conversations
  • Definition of meeting policies and user experiences
  • Application integration strategies and lifecycle governance

Module 3: Voice and Telephony Capabilities in Teams

  • Telephony architecture and core concepts for government communications
  • Setup of calling plans and direct routing configurations
  • Device management, dial plan implementation, and emergency calling protocols

Module 4: Governance, Security Controls, and Regulatory Compliance

  • Policy development and lifecycle management for compliance
  • Enforcement of security measures and compliance standards
  • Audit trail management and continuous compliance monitoring

Module 5: Operational Monitoring and System Diagnostics

  • Tracking service availability and utilization metrics
  • Resolution of issues in meetings, voice, and collaboration services
  • Utilization of reporting tools and analytics for performance enhancement

Module 6: Complex Configuration and System Integration

  • Integration of Teams with Microsoft 365 and external applications
  • Considerations for hybrid environment deployments
  • Automated administration using PowerShell scripting

Module 7: Certification Examination Preparation and Assessment Readiness

  • Analysis of MS-721 examination objectives
  • Breakdown of exam structure, format, and item types
  • Application of practice questions and review processes
  • Strategy formulation and resource allocation for certification success

Concluding Summary and Recommended Next Actions

Requirements

  • Proficiency in Microsoft 365 service administration and management
  • Practical experience with core Microsoft Teams features
  • Knowledge of fundamental networking protocols and identity management concepts

Intended Participant Profile

  • Microsoft Teams system administrators
  • Collaboration infrastructure engineers
  • Information technology professionals overseeing Microsoft 365 communication services

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