Course Outline

Module 1: Microsoft Teams Overview and Architecture

  • Key components and services of Microsoft Teams
  • A detailed examination of the Teams architecture and its dependencies
  • Role-based access control and administrative functions for government

Module 2: Managing Teams Collaboration Experiences

  • Creating and managing Teams, channels, and chat functionalities
  • Configuring meeting policies and enhancing user experiences
  • Managing apps, integrations, and the lifecycle of these resources for government

Module 3: Teams Phone and Voice Solutions

  • Understanding Teams Phone concepts and architecture
  • Configuring calling plans and direct routing options
  • Managing devices, dial plans, and emergency calling procedures for government

Module 4: Governance, Security, and Compliance

  • Policies, governance frameworks, and lifecycle management in Teams
  • Implementing robust security and compliance settings for government
  • Auditing, reporting, and monitoring compliance to ensure adherence to regulations

Module 5: Monitoring and Troubleshooting Teams

  • Monitoring the health and usage of Microsoft Teams services for government
  • Troubleshooting issues related to meetings, voice, and collaboration
  • Utilizing reporting tools and analytics for performance optimization in a government context

Module 6: Advanced Configuration and Integration

  • Integrating Teams with Microsoft 365 and third-party applications for government
  • Considerations for hybrid deployment scenarios in government environments
  • Using automation and PowerShell scripts for efficient Teams administration for government

Module 7: Exam Preparation and Certification Readiness

  • An overview of the MS-721 exam objectives for government professionals
  • Understanding the structure, format, and types of questions in the exam
  • Practicing with sample questions and participating in review sessions
  • Accessing study resources, tips, and strategies to ensure success on the exam for government

Summary and Next Steps

Requirements

  • Comprehensive understanding of Microsoft 365 services and administration for government
  • Practical experience with the core functionality of Microsoft Teams
  • Familiarity with fundamental networking and identity concepts

Audience

  • Microsoft Teams administrators within the public sector
  • Collaboration system engineers for government agencies
  • IT professionals responsible for managing Microsoft 365 communications in governmental settings
 35 Hours

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