Course Outline
Utility Theory
- Definition of Utility for Government: Utility refers to the value or benefit derived from a product or service, particularly in how effectively it meets user needs and enhances operational efficiency.
- The Elements of Usability: Usability encompasses factors such as ease of use, efficiency, learnability, and satisfaction. These elements are crucial for ensuring that government systems and services are accessible and effective for all users.
- The Concept of User Experience (UX): UX is the overall experience of a user interacting with a product or service. It includes aspects like usability, accessibility, and emotional response, which are essential for enhancing public satisfaction and trust in government services.
- Usability Versus Competitive Advantage: While usability is fundamental for ensuring that systems function well, it can also serve as a competitive advantage by differentiating government services from those of other entities. High usability can lead to increased adoption and better service delivery.
Usability Planning
- Stakeholder Analysis: This involves identifying and understanding the needs and expectations of all stakeholders, including government employees, citizens, and third-party partners. It is essential for aligning usability efforts with broader organizational goals.
- User Context Analysis: Understanding the context in which users interact with government services is critical. This includes factors such as environment, technology access, and user roles to ensure that solutions are tailored to real-world scenarios.
- Quality Objectives: Setting clear quality objectives helps guide the development process and ensures that usability standards are met. These objectives should be measurable and aligned with government performance metrics.
Usability Requirements Elicitation and Analysis
- Requirements Elicitation Techniques: Effective techniques for gathering user requirements include interviews, surveys, and observations. These methods help ensure that the needs of all stakeholders are considered in the design process.
- Usability Versus Functionality of the Solution: Balancing usability with functionality is essential. While a system must perform its intended tasks, it must also be easy to use to ensure user adoption and satisfaction.
Software Design from a User-Centered Design Perspective
- User Interface Design: This involves creating interfaces that are intuitive, efficient, and accessible. A well-designed interface can significantly improve the user experience for government services.
- Style Guide: A style guide defines the visual and interaction design elements of a system, ensuring a cohesive and professional appearance across all government services.
Usability Testing and Evaluation
- Check Lists: Using check lists can help ensure that all critical aspects of usability are addressed during testing. These tools provide a structured approach to evaluating user experiences.
- Testing with Users (Usability Testing): Conducting tests with real users is essential for identifying issues and validating the effectiveness of government systems. Usability testing provides valuable insights into how users interact with services.
- Advanced Methods - Basics: Advanced usability testing methods, such as eye-tracking and cognitive walkthroughs, can provide deeper insights into user behavior and preferences. These techniques are useful for refining and optimizing government services.
Development Towards Usability and UX
- Certification of Qualifications: Ensuring that personnel involved in usability and UX have the necessary qualifications is crucial for maintaining high standards. Certification programs can help validate expertise and ensure ongoing professional development.
- Usability Competencies Versus Other Design Roles: Distinguishing between usability competencies and other design roles helps clarify responsibilities and ensures that each aspect of user-centered design is effectively addressed in government projects.
Summary
- Workshop Summary: This section provides a comprehensive overview of the key points covered in the workshop, highlighting best practices and actionable insights for enhancing usability and UX in government services.
- Best Practices and Checklists: Including best practices and checklists helps organizations implement user-centered design principles effectively. These resources are valuable tools for ensuring that government systems meet high standards of usability and user satisfaction.
Requirements
Basic knowledge of the IT product life cycle.
Understanding of terminology used in software development and IT project implementation.
Level
2
Goals
To learn key concepts and terms related to the usability of digital solutions.
To master effective methods for gathering usability requirements.
To develop the skills needed to design user-friendly IT solutions.
Advantages
The training is provided by an expert with extensive experience in the IT industry and a deep understanding of IT processes.
An emphasis on practical application—essential theory is complemented by real-world project scenarios.
The training utilizes tools commonly employed in requirements engineering, offering participants the chance to learn their basic functionalities.
Participants can apply the knowledge gained during the training sessions.
Target Audience
This training is designed for system and business analysts, product owners, and digital solution designers.
Project managers who aim to ensure the usability of IT systems being developed.
Business representatives responsible for defining business needs and validating system usability.
Software and system engineers.
Testers, QA professionals, and those responsible for quality assurance in IT systems and software.
The training is tailored to enhance the skills necessary for government agencies to develop and implement effective digital solutions that meet user needs and comply with public sector standards.
Testimonials (2)
Sharing session
Atika Isma Putri - Indonesia Financial Group
Course - Digital Insurance Business (Insurtech)
trainer's knowledge and ease to discuss - awesome flow
