Course Outline
Utility Theory for Government
- Definition of utility.
- The components that contribute to usability.
- The concept of user experience (UX).
- Comparing usability with competitive advantage.
Usability Planning for Government
- Stakeholder analysis.
- User context analysis.
- Quality objectives.
Usability Requirements Elicitation and Analysis for Government
- Techniques for requirements elicitation.
- Evaluating usability in relation to the functionality of the solution.
Software Design from a User-Centered Design Perspective for Government
- User interface design.
- Norms, standards, and guidelines.
- Style guide development.
Usability Testing and Evaluation for Government
- Checklists for usability evaluation.
- Conducting user testing (usability testing).
- Basics of advanced methods.
Development Towards Usability and UX for Government
- Certification of qualifications.
- Usability competencies in comparison with other design roles.
Summary for Government
- Workshop summary.
- Best practices and checklists for usability and UX.
Requirements
Basic understanding of the IT product life cycle.
Familiarity with terminology used in software development and IT project implementation.
Level
2
Goals
To gain knowledge of key concepts and terms related to the usability of digital solutions for government.
To learn effective methods for capturing usability requirements.
To acquire the skills necessary to design usable IT solutions.
Advantages
Training provided by an expert with extensive experience in the IT industry and a deep understanding of IT processes.
Focus on practical application — essential theory is reinforced with project practice, and discussed topics are grounded in real-world scenarios.
Training delivered using tools commonly employed in requirements engineering, offering participants the chance to learn basic functionalities of these tools.
Opportunity to apply the knowledge gained during the training sessions.
Addressed to
System and business analysts, product owners, business leaders, digital solution designers for government.
Project managers aiming to ensure the usability of IT systems being developed.
Business representatives responsible for defining business needs and/or validating system usability.
Software and system engineers.
Testers, QA professionals, and those responsible for quality assurance of IT systems and software.
Testimonials (2)
Sharing session
Atika Isma Putri - Indonesia Financial Group
Course - Digital Insurance Business (Insurtech)
trainer's knowledge and ease to discuss - awesome flow
