Course Outline
Foundational Principles of Transformational Change
• “Seascapes” and “Soundscapes” – recognizing that transformation is a constant in public sector operations
• Business Strategy and the Dynamics of Change
• Assessing the Current Organizational Landscape
• Key Drivers of Organizational Change
• Business Imperatives Driving Change
• McGahan’s Trajectories of Industry Evolution
• Competitive Strength and Sustainable Competitive Advantage
Preparing for Strategic Change
• Common Causes of Change Implementation Failures
• Causal Models of Organizational Change
• Financial Performance Perspectives
• Strategic Performance Management
• Customer and Stakeholder Perspectives
• Business Process Optimization Perspectives
• Learning and Organizational Growth Perspectives
• The Balanced Scorecard Framework
• Organizational Fitness Assessment Models
• Managing Change Within Teams
• Force Field Analysis Techniques
• Porter’s Five Forces Framework
• McKinsey 7S Model
• Assessing Change Readiness
• Evaluating Organizational Fitness
• Strategic Timing for Change Initiatives
Human Factors in Change Management
• Employee and Public Reactions to Change
• Personal Impacts of Organizational Transformation
• The Emotional Cycle of Change
• Stakeholder Mapping Strategies
• Stakeholder Engagement and Management
• Delivering Stakeholder Value
• RACI Responsibility Analysis
• Motivational Drivers for Change Adoption
• Aligning Stakeholder and Shareholder Interests
• Enhancing Client and Customer Experience During Transition
Leading and Managing Change Implementation
• Recap of Session Three Objectives
• Integrated Leadership and Change Management
• Effective Communication of Change
• The “Skyscraper” Model for Change Communication
• Gaining Public and Employee Support
• Delegation, Empowerment, and Trust Building
Cultural Context in Organizational Change
• Recap of Session Four Objectives
• Cultural Dimensions of Organizational Change
• Cultivating a Learning Organization for Government
• Single and Double-Loop Learning Processes
• Systems Thinking in Governance
• Comprehensive Action Planning Workshop
• Integrating Key Change Management Concepts
• Final Summary and Strategic Conclusions
Testimonials (1)
Reinforcing the levels of authority with my team.
