Get in Touch
 Duration 7 hours

Course Outline

Introduction

  • Overview of agents, copilots, and the position of Copilot Studio within the broader Microsoft enterprise ecosystem
  • Criteria for selecting and defining the scope of specific use cases

Initial Agent Creation

  • Procedures for establishing an agent and drafting foundational instructions
  • Integration of knowledge sources and an analysis of their inherent constraints
  • Practical exercise: Developing a knowledge-based agent focused on internal organizational topics

Topic Architecture and Conversation Design

  • Configuration of triggers, inquiry structures, variable management, and conditional logic
  • Strategies for managing ambiguous user inputs and implementing fallback protocols
  • Practical exercise: Structuring a guided workflow for administrative tasks such as leave requests or IT support

Action Execution and Tool Integration

  • Utilization of connectors and Power Automate workflows to extend functionality
  • Methods for interfacing with existing enterprise systems
  • Implementation of authentication mechanisms and permission controls
  • Practical exercise: Configuring an agent to initiate ticket creation or form distribution

Advanced Autonomy and Orchestration

  • Application of generative orchestration techniques
  • Coordination mechanisms for multi-agent collaborative environments
  • Establishing operational boundaries and mandatory review checkpoints

Validation and Performance Analytics

  • Execution of test chats and structured test sets for validation
  • Interpretation of analytics data to identify inaccuracies and performance gaps
  • Iterative refinement of instructions and underlying knowledge sources

Deployment and Governance Frameworks

  • Distribution channels including Microsoft Teams, Microsoft 365 Copilot, and external web platforms
  • Management of environments, data handling policies, and asset ownership
  • Development of rollout strategies and ongoing support protocols

Requirements

  • Proficient familiarity with the Microsoft 365 suite, including Teams, SharePoint, and Outlook
  • Fundamental understanding of business processes and data architecture
  • No prior programming experience is mandatory; however, knowledge of Power Automate is advantageous

Target Audience

  • Citizen developers and advanced power users within business divisions
  • IT specialists and Microsoft 365 administrators providing support for agent initiatives
  • Process owners and digital managers evaluating the implementation of agents for their respective teams

Number of participants


Price per participant

Testimonials (3)

Upcoming Courses

Related Categories