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Duration 7 hours
Course Outline
Introduction
- Overview of agents, copilots, and the position of Copilot Studio within the broader Microsoft enterprise ecosystem
- Criteria for selecting and defining the scope of specific use cases
Initial Agent Creation
- Procedures for establishing an agent and drafting foundational instructions
- Integration of knowledge sources and an analysis of their inherent constraints
- Practical exercise: Developing a knowledge-based agent focused on internal organizational topics
Topic Architecture and Conversation Design
- Configuration of triggers, inquiry structures, variable management, and conditional logic
- Strategies for managing ambiguous user inputs and implementing fallback protocols
- Practical exercise: Structuring a guided workflow for administrative tasks such as leave requests or IT support
Action Execution and Tool Integration
- Utilization of connectors and Power Automate workflows to extend functionality
- Methods for interfacing with existing enterprise systems
- Implementation of authentication mechanisms and permission controls
- Practical exercise: Configuring an agent to initiate ticket creation or form distribution
Advanced Autonomy and Orchestration
- Application of generative orchestration techniques
- Coordination mechanisms for multi-agent collaborative environments
- Establishing operational boundaries and mandatory review checkpoints
Validation and Performance Analytics
- Execution of test chats and structured test sets for validation
- Interpretation of analytics data to identify inaccuracies and performance gaps
- Iterative refinement of instructions and underlying knowledge sources
Deployment and Governance Frameworks
- Distribution channels including Microsoft Teams, Microsoft 365 Copilot, and external web platforms
- Management of environments, data handling policies, and asset ownership
- Development of rollout strategies and ongoing support protocols
Requirements
- Proficient familiarity with the Microsoft 365 suite, including Teams, SharePoint, and Outlook
- Fundamental understanding of business processes and data architecture
- No prior programming experience is mandatory; however, knowledge of Power Automate is advantageous
Target Audience
- Citizen developers and advanced power users within business divisions
- IT specialists and Microsoft 365 administrators providing support for agent initiatives
- Process owners and digital managers evaluating the implementation of agents for their respective teams
Testimonials (3)
Everything is possible :-)
Sandra Bardewyck - Media Carrier Solutions GmbH
Course - Microsoft 365 Copilot: AI Productivity Across Word, Excel, PowerPoint, Outlook, and Teams
i already have some reports that i know, i will use some of the prompts that looked at today
Kelly Cotham
Course - Copilot for Finance and Accounting Professionals
Learning and creating of agents.