Course Outline

Module 1: Fundamentals of AI for Productivity (2 hours)

  • What is Generative AI?
    • Overview of the historical development and evolution of language models
    • Understanding Large Language Models (LLMs)
    • Capabilities and limitations of tools like ChatGPT for government use
  • Introduction to ChatGPT
    • Account setup and navigating the interface
    • Key concepts: temperature, context, and "persona"
  • Practical Exercise: Drafting a document with ChatGPT

Module 2: The Art of Prompt Engineering (3 hours)

  • Anatomy of an Effective Prompt
    • Key components: task, context, role, format, and tone
    • Strategies for iterative improvement of prompts
  • Advanced Prompting Techniques
    • Chain-of-Thought: guiding the AI to reason step by step
    • Few-Shot Prompting: using examples to refine results
    • Iteration and refinement: key to achieving precise outputs for government tasks
  • Practical Exercise: Refine a prompt until the desired result is achieved for a management report

Module 3: Automating Writing and Summarization Tasks (2 hours)

  • Email Drafting and Response Automation
    • Generating professional email drafts for government communication
    • Automating common and personalized replies
  • Document Summarization and Analysis
    • Summarizing meeting minutes, articles, and long documents for government use
    • Extracting key points and action items from complex texts
  • Practical Exercise: Using ChatGPT to summarize a document and generate an email reply for government purposes

Module 4: Microsoft 365 Copilot in Excel (3 hours)

  • Introduction to Copilot in Excel
    • Understanding the interface and its capabilities for government tasks
    • Formulating effective prompts for data analysis
  • Data Analysis and Visualization
    • Using Copilot to analyze large datasets for government use
    • Automatically generating charts, pivot tables, and visualizations
  • Forecasting and Reporting
    • Producing forecasts based on historical data using Copilot
    • Generating draft reports from spreadsheet information for government reporting
  • Practical Exercise: Using Copilot to analyze a sales dataset, generate a forecast, and create a chart for government use

Module 5: Microsoft 365 Copilot in PowerPoint and Outlook (3 hours)

  • Copilot in PowerPoint
    • Generating presentation skeletons from a Word document or text draft for government presentations
    • Improving slides: design suggestions, relevant images, and content reorganization
    • Practical Exercise: Using Copilot to create a complete presentation about a government project
  • Copilot in Outlook
    • Composing and simplifying professional emails for government communication
    • Managing the inbox: summarizing long threads and prioritizing important messages
    • Practical Exercise: Asking Copilot to summarize an email chain and produce a concise reply for government use

Module 6: Integration and Advanced Workflows (2 hours)

  • AI Agent Workflows in Enterprise Environments
    • Integrating Copilot with SharePoint and Microsoft Fabric for government use
    • Automating recurring tasks and business processes for government operations
  • Information Management and Security
    • Ethical considerations and privacy when using AI tools in government settings
    • Best practices for handling sensitive data in government contexts
  • Practical Exercise: Designing a simple team workflow automation using Copilot in SharePoint for government use
  • Closing and Q&A: Discussion about the future of AI at work, and resources for continuous learning for government professionals

Requirements

  • A working knowledge of Microsoft 365 applications for government use.
  • Experience with basic productivity or office management tasks.
  • No prior experience with AI tools required.

Audience

  • Office professionals and productivity specialists in the public sector.
  • Project managers and coordinators for government initiatives.
  • Teams integrating AI into daily workflows for government operations.
 15 Hours

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