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Course Outline
Understanding Artificial Intelligence (AI)
- Definition of AI: Historical context and evolution
- How AI operates: Data processing, algorithms, and learning models
- Types of AI: Narrow vs. general AI, generative AI, and machine learning
AI in Everyday Life and Business
- Common examples of AI used daily
- Industries transformed by AI
- Addressing myths and facts about AI in the workplace
AI Applications in Government Departments
- Sales and Customer Service: Lead qualification, chatbots, sales forecasting
- Marketing: Content creation, campaign performance analysis, trend identification
- Finance: Automated invoicing, fraud detection, financial projections
- Human Resources: Recruitment screening, employee engagement insights
- Administration and Operations: Document management, task automation
Getting Started with AI Tools for Government
- Overview of ChatGPT, Copilot, Gemini, Claude, and other platforms
- Utilizing AI to draft emails, reports, and presentations
- AI tools for scheduling, summarization, and translation
Hands-On Practice: AI in Action for Government
- Enhancing texts with AI
- Generating reports and conducting basic data analysis
- Automating routine administrative tasks
Challenges and Ethical Considerations for Government
- Limitations of AI: Bias, inaccuracies, and over-reliance
- Data privacy, confidentiality, and regulatory compliance
- Best practices for responsible AI use in the workplace
Next Steps: Building an AI-Friendly Culture for Government
- Cultivating a mindset for AI integration
- Fostering experimentation and digital curiosity
- Resources for ongoing AI education
Summary and Action Plan for Government
- Recap of key concepts and insights
- Identifying AI opportunities within your department
- Personal action plan: “What can I automate or improve with AI?”
Requirements
- No prior artificial intelligence or programming knowledge required for government employees.
Audience
- Government employees from administrative, sales, finance, marketing, human resources, and other departments
- Managers and team leads within government agencies interested in AI adoption
- Support and back-office staff for government operations
7 Hours
Testimonials (2)
Hands on examples
Ryan Brookman - The Shaw Group Limited
Course - Introduction to Artificial Intelligence for Non-technical users
We got to use the tools.