Course Outline

Understanding Artificial Intelligence (AI) for Government

  • What is AI? History and Evolution
  • How AI Works: Data, Algorithms, and Learning Models
  • Types of AI (Narrow vs. General, Generative AI, Machine Learning)

AI in Everyday Life and Business for Government

  • Examples of AI We Already Use Daily
  • Business Sectors Transformed by AI
  • Myths and Facts About AI in the Workplace

AI Applications in Different Departments for Government

  • Sales and Customer Service: Lead Qualification, Chatbots, Sales Predictions
  • Marketing: Content Generation, Campaign Analytics, Trend Analysis
  • Finance: Invoice Automation, Fraud Detection, Forecasting
  • Human Resources: Recruitment Screening, Employee Engagement Insights
  • Administration and Operations: Document Management, Task Automation

Getting Started with AI Tools for Government

  • Overview of ChatGPT, Copilot, Gemini, Claude, and Others
  • Using AI to Write Emails, Reports, and Presentations
  • AI Tools for Scheduling, Summarizing, and Translation

Hands-On Practice: AI in Action for Government

  • Writing and Improving Texts with AI
  • Creating Reports and Analyzing Basic Data
  • Automating Routine Administrative Tasks

Challenges and Ethical Considerations for Government

  • Limitations of AI: Bias, Hallucination, and Dependency
  • Data Privacy, Confidentiality, and Compliance Concerns
  • How to Use AI Responsibly at Work

Next Steps: Building an AI-Friendly Culture for Government

  • Developing a Mindset for AI Integration
  • Encouraging Experimentation and Digital Curiosity
  • Resources for Continued AI Learning

Summary and Action Plan for Government

  • Review of Key Concepts and Takeaways
  • Identifying AI Opportunities in Your Department
  • Personal Action Plan: “What Can I Automate or Improve with AI?”

Requirements

  • No prior knowledge of artificial intelligence or programming is required.

Audience

  • Employees from various departments, including administrative, sales, finance, marketing, and human resources
  • Managers and team leaders interested in the adoption of AI for government operations
  • Support and back-office personnel
 7 Hours

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