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Course Outline
Understanding Artificial Intelligence (AI) for Government
- What is AI? History and Evolution
- How AI Works: Data, Algorithms, and Learning Models
- Types of AI (Narrow vs. General, Generative AI, Machine Learning)
AI in Everyday Life and Business for Government
- Examples of AI We Already Use Daily
- Business Sectors Transformed by AI
- Myths and Facts About AI in the Workplace
AI Applications in Different Departments for Government
- Sales and Customer Service: Lead Qualification, Chatbots, Sales Predictions
- Marketing: Content Generation, Campaign Analytics, Trend Analysis
- Finance: Invoice Automation, Fraud Detection, Forecasting
- Human Resources: Recruitment Screening, Employee Engagement Insights
- Administration and Operations: Document Management, Task Automation
Getting Started with AI Tools for Government
- Overview of ChatGPT, Copilot, Gemini, Claude, and Others
- Using AI to Write Emails, Reports, and Presentations
- AI Tools for Scheduling, Summarizing, and Translation
Hands-On Practice: AI in Action for Government
- Writing and Improving Texts with AI
- Creating Reports and Analyzing Basic Data
- Automating Routine Administrative Tasks
Challenges and Ethical Considerations for Government
- Limitations of AI: Bias, Hallucination, and Dependency
- Data Privacy, Confidentiality, and Compliance Concerns
- How to Use AI Responsibly at Work
Next Steps: Building an AI-Friendly Culture for Government
- Developing a Mindset for AI Integration
- Encouraging Experimentation and Digital Curiosity
- Resources for Continued AI Learning
Summary and Action Plan for Government
- Review of Key Concepts and Takeaways
- Identifying AI Opportunities in Your Department
- Personal Action Plan: “What Can I Automate or Improve with AI?”
Requirements
- No prior knowledge of artificial intelligence or programming is required.
Audience
- Employees from various departments, including administrative, sales, finance, marketing, and human resources
- Managers and team leaders interested in the adoption of AI for government operations
- Support and back-office personnel
7 Hours
Testimonials (1)
We got to use the tools.