Course Outline

Understanding Artificial Intelligence (AI)

  • Definition of AI: Historical context and evolution
  • How AI operates: Data processing, algorithms, and learning models
  • Types of AI: Narrow vs. general AI, generative AI, and machine learning

AI in Everyday Life and Business

  • Common examples of AI used daily
  • Industries transformed by AI
  • Addressing myths and facts about AI in the workplace

AI Applications in Government Departments

  • Sales and Customer Service: Lead qualification, chatbots, sales forecasting
  • Marketing: Content creation, campaign performance analysis, trend identification
  • Finance: Automated invoicing, fraud detection, financial projections
  • Human Resources: Recruitment screening, employee engagement insights
  • Administration and Operations: Document management, task automation

Getting Started with AI Tools for Government

  • Overview of ChatGPT, Copilot, Gemini, Claude, and other platforms
  • Utilizing AI to draft emails, reports, and presentations
  • AI tools for scheduling, summarization, and translation

Hands-On Practice: AI in Action for Government

  • Enhancing texts with AI
  • Generating reports and conducting basic data analysis
  • Automating routine administrative tasks

Challenges and Ethical Considerations for Government

  • Limitations of AI: Bias, inaccuracies, and over-reliance
  • Data privacy, confidentiality, and regulatory compliance
  • Best practices for responsible AI use in the workplace

Next Steps: Building an AI-Friendly Culture for Government

  • Cultivating a mindset for AI integration
  • Fostering experimentation and digital curiosity
  • Resources for ongoing AI education

Summary and Action Plan for Government

  • Recap of key concepts and insights
  • Identifying AI opportunities within your department
  • Personal action plan: “What can I automate or improve with AI?”

Requirements

  • No prior artificial intelligence or programming knowledge required for government employees.

Audience

  • Government employees from administrative, sales, finance, marketing, human resources, and other departments
  • Managers and team leads within government agencies interested in AI adoption
  • Support and back-office staff for government operations
 7 Hours

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