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 Duration 7 hours

Course Outline

Fundamentals of Artificial Intelligence

  • Defining the scope and boundaries of AI capabilities
  • Core mechanisms: automation, machine learning, and natural language processing
  • Applications of AI in operational workflows for government contexts

Implementing AI in Professional Environments

  • Advantages of AI in administrative and analytical processes
  • Primary AI-driven productivity platforms (e.g., ChatGPT, Copilot, Bard)
  • Illustrative applications in finance, logistics, and managerial support functions

Operationalizing ChatGPT

  • Drafting official correspondence and formal reports
  • Condensing information and generating minutes for official meetings
  • Facilitating strategic ideation and solution generation via structured prompts

Leveraging Microsoft Copilot for Operational Efficiency

  • Integrating Copilot within Microsoft 365 suites (Word, Excel, Outlook)
  • Streamlining document production and complex data analysis
  • Enhancing collaborative workflows in meetings and official presentations

Advanced Automation and Prompt Engineering

  • Formulating precise directives to ensure accurate AI outputs
  • Developing automation workflows using natural language instruction
  • Standardizing procedures for recurring administrative duties

Ethical AI Standards and Data Integrity

  • Assessing AI limitations to prevent excessive dependency
  • Safeguarding sensitive information and ensuring privacy compliance
  • Adhering to ethical standards and institutional policies for AI deployment

Applied Training Scenarios

  • Simulated operational tasks utilizing ChatGPT and Copilot
  • Collaborative exercises to identify automation potential in public sector tasks
  • Developing a strategic plan for the responsible adoption of AI in daily duties

Concluding Summary and Future Implementation

Requirements

  • Foundational proficiency with standard office applications and digital tools
  • Practical experience with routine digital communication in a professional setting
  • Professional interest in leveraging technology to enhance operational efficiency

Target Audience

  • Non-technical staff and business personnel (e.g., finance, logistics, administration, and program management)
  • Managers and team supervisors responsible for operational oversight
  • Professionals committed to the secure and efficient application of AI tools

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