Course Outline
Introduction to Design Thinking for Government Internal Clients
- Review of the principles and stages of Design Thinking
- Focus on Empathize and Define within the context of internal government clients
- How this approach enhances collaboration and operational efficiency for government agencies
Stage 1: Empathize (Main Focus)
- Techniques for active listening and empathetic communication in a government setting
- Empathy exercises: understanding the perspectives of internal government clients
- Role plays: simulating conversations with internal government clients
- Collaborative activity: linking pain points to real needs through empathy maps for government processes
Stage 2: Define (Applied to Real Needs)
- Translating insights from pain points into actionable needs for government operations
- Group workshop: redefining problems from the internal client’s perspective in a government context
- Drafting clear and actionable problem statements (POVs) for government projects
Resistance to Change and Relationship Building for Government
- Understanding and addressing resistance from internal government clients
- Simulation: handling scenarios of resistance with empathy and clarity in a government setting
- Strategies to promote collaboration and acceptance of new solutions within government agencies
Practical Application and Group Workshop for Government
- Co-creation activity: redesigning a government process based on identified needs
- Collaborative drafting of improvement opportunities for government operations
- Feedback session in plenary: presenting insights and commitments for government initiatives
Closing and Next Steps for Government
- Individual and team commitments to apply empathy in daily government work
- Strategies for maintaining client-centered dialogue and follow-up within government agencies
Requirements
- A fundamental understanding of teamwork and workplace communication
- A readiness to engage in practical and collaborative exercises
Audience for Government
- Service and operations teams
- Team leaders and managers
- Internal client-facing professionals (procurement, IT, HR, facilities)
Testimonials (1)
I liked trainer the most, surely the best i have yet had the pleasure to listen to. Has very big knowlage and experience, created good atmosphere during the training, i've never felt intimidated or scared to speak, had some really good discussions. i really like that we tried to base everything we talked about on our experiences, not only professional but also educational as well as personal experiences. I also liked the amount of methods presented and the fact that we tried to use every single one of them. I also liked that this training was remote, made it a lot easier for people who are worikg a day job to be able to be on time and be active. Thanks for recommendation of the book! I will most definitely try it :).
