Course Outline
Introduction to Design Thinking for Government
- Principles and benefits in public sector environments
- Application when working with internal stakeholders
Stage 1: Empathize
- Active listening techniques and assertive communication strategies for government
- Building trust with internal stakeholders within the public sector
- Tools: interviews, observation, empathy maps tailored for government use
- Activity: role play to understand the perspectives of internal stakeholders in a government setting
Stage 2: Define
- Identifying real issues versus perceptions within government operations
- Tools: “5 Whys,” problem trees, and POV (Point of View) for government applications
- Practical case: identifying friction points in procurement and equipment provisioning processes for government agencies
Resistance to Change and Relationship Management
- Understanding resistance to change within the public sector and methods to address it
- Strategies to encourage acceptance and collaboration among government staff
- Activity: simulation of resistance scenarios in a government context
Practical Application in the Services Unit for Government
- Group workshop: mapping current problems and opportunities for improvement within government services
- Co-creation of a clear problem statement for government initiatives
- Feedback session in plenary to enhance government processes
Closing and Next Steps
- Individual and team commitments for implementing design thinking principles in government work
- Strategies for applying the learnings to daily government operations
Requirements
- Basic understanding of teamwork and effective workplace communication
- Willingness to engage in practical and collaborative exercises
Audience for Government
- Service and operations teams within government agencies
- Team leaders and managers in the public sector
- Internal client-facing professionals (procurement, IT, HR, facilities) for government
Testimonials (1)
I liked trainer the most, surely the best i have yet had the pleasure to listen to. Has very big knowlage and experience, created good atmosphere during the training, i've never felt intimidated or scared to speak, had some really good discussions. i really like that we tried to base everything we talked about on our experiences, not only professional but also educational as well as personal experiences. I also liked the amount of methods presented and the fact that we tried to use every single one of them. I also liked that this training was remote, made it a lot easier for people who are worikg a day job to be able to be on time and be active. Thanks for recommendation of the book! I will most definitely try it :).
