Course Outline
Introduction to Design Thinking for Government
- What is Design Thinking?
- The importance of human-centered design in public sector contexts
- History and evolution of Design Thinking methodologies
- Real-world applications and case studies relevant to government operations
Phases of Design Thinking for Government
- Empathize: Understanding user needs within the context of government services
- Define: Framing the problem in alignment with public sector goals
- Ideate: Generating creative solutions that meet citizen and stakeholder requirements
- Prototype: Developing tangible representations of potential solutions for review by government stakeholders
- Test: Validating solutions through iterative processes to ensure effectiveness and efficiency
Design Thinking Techniques and Tools for Government
- User research methods (interviews, surveys, observations) tailored for government audiences
- Empathy mapping and journey mapping to better understand citizen experiences
- Brainstorming and mind-mapping techniques to foster innovation in public sector projects
- Prototyping tools and techniques that are adaptable to government workflows
- Feedback loops and iteration processes designed for continuous improvement in government services
Application of Design Thinking in the Government Workplace
- Using Design Thinking to solve internal agency challenges and improve operations
- Enhancing team collaboration and creative problem-solving within government teams
- Improving processes and increasing efficiency through design-led approaches
- Implementing Design Thinking in product and service innovation for better citizen engagement
Final Workshop and Assessment for Government
- Group project: Applying Design Thinking to a real-world government problem
- Presentation and feedback session with government stakeholders
- Final exam to assess knowledge acquired in the context of government applications
Summary and Next Steps for Government
Requirements
- Basic understanding of business processes and problem-solving techniques
- Experience in collaborative team environments and cross-functional projects
Audience for government
- Business professionals
- Project managers
- Innovation and strategy teams
- Product developers
Testimonials (1)
I liked trainer the most, surely the best i have yet had the pleasure to listen to. Has very big knowlage and experience, created good atmosphere during the training, i've never felt intimidated or scared to speak, had some really good discussions. i really like that we tried to base everything we talked about on our experiences, not only professional but also educational as well as personal experiences. I also liked the amount of methods presented and the fact that we tried to use every single one of them. I also liked that this training was remote, made it a lot easier for people who are worikg a day job to be able to be on time and be active. Thanks for recommendation of the book! I will most definitely try it :).
