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Course Outline
Day 01
Introduction
- Distinguishing between customer-centric and technology-driven innovation approaches
Overview of Solution-Based Thinking
- Structured thinking processes and the application of Design Thinking methodology
Tools for Practitioners of Design Thinking
- Mind maps, idea generation techniques, innovation matrices, “what-if” scenario cards, and related resources
Applying Design Thinking to Product Development
- Accurately identifying the end users of a product or service
Case Study
- Observing customer interactions in real-world contexts
Developing an Empathetic Understanding of Customer Challenges
- Documenting natural user behaviors through visual representations
- Charting user actions across a chronological timeline
Defining Problems Associated with Existing Solutions
- Identifying primary pain points experienced by product users
- Categorizing, visualizing, and estimating the value of addressing these key issues
Exercise
- Customer Journey Mapping: Developing a timeline incorporating visual cues, correspondence excerpts, verbal feedback, and actions.
- Analyzing primary challenges
- Prioritizing problems for resolution
- Presenting analysis results
Day 02
Ideation
- Utilizing visualization, mapping, and narrative techniques to develop potential solutions
Prototyping Solutions
- Methods and tools for rapid concept validation
Testing and Iteration
- Conducting real-time assessments
- Validating, communicating, and deploying innovations for government operations
Case Study
- The importance of frequent and early failure in the innovation process
Leveraging Design Thinking to Address Internal Development Team Challenges
- Framing conflict as a constructive driver of invention
- Resolving disagreements through structured debate and dialogue
- The role of empathy in team dynamics
Exercise
- Collaborative idea development
- Creating prototype mockups
- Effectively communicating innovative proposals
- Presenting final deliverables
Summary and Next Steps
Requirements
- Background in architecting or engineering software solutions for client stakeholders
Target Audience
- Software developers
- Project managers
14 Hours