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Course Outline

Day 01

Introduction

  • Distinguishing between customer-centric and technology-driven innovation approaches

Overview of Solution-Based Thinking

  • Structured thinking processes and the application of Design Thinking methodology

Tools for Practitioners of Design Thinking

  • Mind maps, idea generation techniques, innovation matrices, “what-if” scenario cards, and related resources

Applying Design Thinking to Product Development

  • Accurately identifying the end users of a product or service

Case Study

  • Observing customer interactions in real-world contexts

Developing an Empathetic Understanding of Customer Challenges

  • Documenting natural user behaviors through visual representations
  • Charting user actions across a chronological timeline

Defining Problems Associated with Existing Solutions

  • Identifying primary pain points experienced by product users
  • Categorizing, visualizing, and estimating the value of addressing these key issues

Exercise

  • Customer Journey Mapping: Developing a timeline incorporating visual cues, correspondence excerpts, verbal feedback, and actions.
  • Analyzing primary challenges
  • Prioritizing problems for resolution
  • Presenting analysis results


Day 02

Ideation

  • Utilizing visualization, mapping, and narrative techniques to develop potential solutions

Prototyping Solutions

  • Methods and tools for rapid concept validation

Testing and Iteration

  • Conducting real-time assessments
  • Validating, communicating, and deploying innovations for government operations

Case Study

  • The importance of frequent and early failure in the innovation process

Leveraging Design Thinking to Address Internal Development Team Challenges

  • Framing conflict as a constructive driver of invention
  • Resolving disagreements through structured debate and dialogue
  • The role of empathy in team dynamics

Exercise

  • Collaborative idea development
  • Creating prototype mockups
  • Effectively communicating innovative proposals
  • Presenting final deliverables

Summary and Next Steps

Requirements

  • Background in architecting or engineering software solutions for client stakeholders

Target Audience

  • Software developers
  • Project managers
 14 Hours

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