Certified Agile Service Manager (CASM)® DOI PeopleCert Training Course

This course is designed for government participants who are engaged in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing, and potentially Continuous Deployment. The course emphasizes foundational processes, metrics, APIs, and cultural considerations essential for effective Continuous Delivery for government operations.

Discover best practices for optimizing testing processes to achieve faster results while maintaining high-quality standards and consistent stability. These methods are designed to enhance efficiency and reliability, ensuring they align with the rigorous requirements for government operations.

Understand the fundamentals of DevOps Engineering, the significance of DevOps for government operations, and how to engineer DevOps for optimal success.

This course begins with a concise overview of DevOps foundational principles before transitioning into practical implementation. Designed from an engineering perspective, it covers topics such as the relationship between DevOps and other frameworks, technologies, application design practices, continuous integration, continuous delivery and deployment, continuous testing, scalable infrastructures, monitoring, metrics, observability, governance, human factors, and emerging trends in DevOps engineering.

The DevOps Foundation course offers a foundational understanding of essential DevOps terminology, ensuring that all participants are using consistent language. It also emphasizes the advantages of DevOps in supporting organizational success, particularly for government agencies looking to enhance their operational efficiency and service delivery.

This course emphasizes the human aspects of cultural transformation and provides participants with practical methods, techniques, and tools to engage individuals across the DevOps spectrum. Utilizing real-life scenarios and case studies, the training equips attendees with actionable insights that can be immediately applied in their work environments. Upon completion, participants will have concrete takeaways, including a deeper understanding of Value Stream Mapping, which can be effectively utilized for government operations.

An introduction to value stream management principles, practices, and tools designed to optimize value flow and realization in digital value streams for government. This training aims to enhance individuals’ skills in managing these streams, which encompass software applications and services as well as the supporting platforms such as cloud infrastructure or DevOps toolchains.

The course topics cover how DevSecOps provides business value, enhances mission success, and improves organizational effectiveness. The core DevSecOps principles taught can support a transformative approach for government, increasing productivity, reducing risk, and optimizing resource utilization.

The DevSecOps Practitioner course introduces a variety of practices aimed at deepening the understanding of DevSecOps methodologies. This training explores practical outcomes by identifying the optimal combination of personnel, developing processes to expedite value delivery, and evaluating the technological options currently available. Designed for recently transformed organizations looking to enhance their DevSecOps skills and awareness, this program is tailored specifically for government entities seeking to align with public sector workflows, governance, and accountability.

This course is designed for government employees who need an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as stakeholders who work closely with IT to support business requirements. This course is also tailored for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for the ITIL® 4 Foundation exam.

ITIL 4® Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.

ITIL 4® Foundation equips candidates with:

• A holistic approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL 4®
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important for delivering business value
• How ITIL practices described in ITIL 4® will maintain the value and importance provided by current ITIL® processes, while also expanding to be integrated into different areas of service management and IT, from demand to value.

Who is ITIL 4® Foundation for:

ITIL 4® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL® and need to be aware of and contribute to the overall service improvement program.

ITIL 4® continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the broader business strategy for government.

• This single-choice examination consists of 50 questions and has a duration of 150 minutes.
• To successfully pass the examination, candidates must answer at least 30 questions correctly.
• The examination materials and test are available in both Polish and English, facilitating access for government personnel with varying language preferences.
• Examinees are permitted to use the manual during the exam.

• The single-choice examination consists of 68 questions and is administered over a period of 150 minutes.
• To successfully pass the examination, candidates must correctly answer at least 38 questions.
• The examination materials and test are available in both Polish and English, ensuring accessibility for government participants.

The "PRINCE2® 6th edition Foundation - accredited training with exam" is a comprehensive program designed to introduce professionals to the PRINCE2 methodology, version 6.0. This course is tailored for individuals planning to implement traditional "waterfall" approaches in project management within their organizations. Participants will acquire both theoretical knowledge and practical skills through interactive workshops and real-world examples. The training culminates with an exam that allows participants to earn the internationally recognized Peoplecert certificate, enhancing their capabilities for government and other public sector projects.

Scrum employs an evidence-based framework that enhances the team's capability to address evolving requirements, deliver value rapidly, and adapt to changing market conditions.

The objective of this methodology is to effectively understand and respond to customer needs in a timely manner, while also managing any unforeseen challenges that may arise, for which a sequential approach is not appropriate for government operations.

The SRE (Site Reliability Engineering) Foundation course provides an introduction to the principles and practices that enable organizations to reliably and economically scale critical services. Implementing site reliability requires organizational realignment, a renewed focus on engineering and automation, and the adoption of new working paradigms, all tailored for government operations.