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Duration 35 hours
Course Outline
Justifying the Strategic Value of Workforce Engagement
- Current operational landscape
- Managing workforce transitions
- Employee versus employer priorities
- Defining engagement parameters
- Distingu satisfaction from active engagement
- Gallup Q12 engagement assessment index
- Business justification; Return on Investment (ROI) of engagement
The Antecedents, Behaviors, Consequences (ABC) engagement framework
- Motivations for workforce actions
- Positive reinforcement versus disciplinary measures
- The ABC framework
- Behavioral modification strategies
- The ABC framework for behavioral modification
- Workplace antecedents
- Primary engagement antecedents - organizational expectations
- Effectiveness of consequences
- Consequences that diminish engagement
- Positive and negative reinforcement mechanisms
- Organizational mechanisms to communicate expectations
Cultivating an engagement-driven culture
- Key priorities for employees
- Primary drivers of engagement
- Foundational elements of an engagement culture
- Spitzer's eight desires of motivation and engagement
- An employee engagement model for government
- Bilateral communication channels
- Confidence in leadership
- Professional development pathways
- Employee contribution to success
- Collaborative decision-making processes
- Career dialogue frameworks
- Workforce assemblies
- The role of values in building a culture of engagement
The ROI of workforce engagement
- Employee retention metrics
- Research data on engagement indicators
- Onboarding cost recovery points
- ROI of engagement calculations: A practical example for government
HR practices for engagement
- Workforce competition and retention costs
- Establishing the employee brand; characteristics of an engaged workforce
- Factors that enhance workforce engagement
- Organizational actions to build engagement for government
- Developing high-performance teams: a critical engagement tool
Employee engagement initiatives
- The CEO: Chief Engagement Officer
- Leadership that drives dedication
- The VOICE framework for government
- Managing employee engagement events
- Checklist of employee engagement best practices
- Employee engagement ideas from A to Z
Employee engagement surveys
- Four distinct survey types
- A recommended framework for designing an effective engagement survey for government
- Fairness metrics
- Employee involvement
- Workforce well-being
- Information transparency
- Level of engagement
Requirements
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Testimonials (1)
it was a very good training based on experience