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 Duration 35 hours

Course Outline

Justifying the Strategic Value of Workforce Engagement

  • Current operational landscape
  • Managing workforce transitions
  • Employee versus employer priorities
  • Defining engagement parameters
  • Distingu satisfaction from active engagement
  • Gallup Q12 engagement assessment index
  • Business justification; Return on Investment (ROI) of engagement
     

The Antecedents, Behaviors, Consequences (ABC) engagement framework

  • Motivations for workforce actions
  • Positive reinforcement versus disciplinary measures
  • The ABC framework 
  • Behavioral modification strategies
  • The ABC framework for behavioral modification
  • Workplace antecedents
  • Primary engagement antecedents - organizational expectations
  • Effectiveness of consequences
  • Consequences that diminish engagement
  • Positive and negative reinforcement mechanisms
  • Organizational mechanisms to communicate expectations
     

Cultivating an engagement-driven culture

  • Key priorities for employees
  • Primary drivers of engagement
  • Foundational elements of an engagement culture
  • Spitzer's eight desires of motivation and engagement
  • An employee engagement model for government
  • Bilateral communication channels
  • Confidence in leadership
  • Professional development pathways
  • Employee contribution to success
  • Collaborative decision-making processes
  • Career dialogue frameworks
  • Workforce assemblies
  • The role of values in building a culture of engagement
     

The ROI of workforce engagement

  • Employee retention metrics
  • Research data on engagement indicators
  • Onboarding cost recovery points
  • ROI of engagement calculations: A practical example for government
     

HR practices for engagement

  • Workforce competition and retention costs
  • Establishing the employee brand; characteristics of an engaged workforce
  • Factors that enhance workforce engagement
  • Organizational actions to build engagement for government
  • Developing high-performance teams: a critical engagement tool
     

Employee engagement initiatives

  • The CEO: Chief Engagement Officer
  • Leadership that drives dedication
  • The VOICE framework for government
  • Managing employee engagement events
  • Checklist of employee engagement best practices
  • Employee engagement ideas from A to Z
     

Employee engagement surveys

  • Four distinct survey types
  • A recommended framework for designing an effective engagement survey for government
  • Fairness metrics
  • Employee involvement
  • Workforce well-being
  • Information transparency
  • Level of engagement

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