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Course Outline

The business case for workforce engagement

  • Current operational realities
  • Navigating periods of organizational transition
  • Evolving employee expectations and employer obligations
  • Defining workforce engagement
  • Distinguishing satisfaction from engagement
  • Gallup’s Q12 measurement index
     

The Antecedents, Behaviors, Consequences (ABC) framework for engagement

  • Predictors of individual action
  • Incentives versus compliance
  • The ABC model overview
  • Strategies for behavior modification
  • Applying the ABC model to change management
  • Identifying key antecedents in the workplace
  • Primary engagement driver: setting clear expectations
  • Principles of effective consequences
  • Factors that diminish engagement
  • Positive and negative reinforcement techniques
  • Governance tools for communicating organizational expectations
     

Fostering an engagement-centric culture

  • Core employee priorities
  • Key drivers of workforce engagement
  • Foundational elements of a high-engagement culture
  • Spitzer’s eight motivational drivers
  • Models for understanding employee engagement
  • Promoting bidirectional communication
  • Building trust in leadership
  • Supporting career progression
  • Defining the employee’s contribution to organizational success
  • Implementing shared decision-making processes
  • Facilitating career development discussions
  • Organizing structured employee interactions
  • The influence of organizational values on engagement culture
     

Evaluating the Return on Investment (ROI) of workforce engagement

  • Analyzing employee retention metrics
  • Empirical data on engagement indicators
  • Determining the break-even point for onboarding efficiency
  • Calculating engagement ROI: a practical application
     

Human resources practices to enhance engagement

  • The competitive talent market and retention risks
  • Cultivating an employer brand; characteristics of an engaged workforce
  • Determinants of improved workforce engagement
  • Strategic actions organizations can implement to boost engagement
  • Developing high-performance teams as a primary engagement lever
     

Implementing workforce engagement initiatives

  • Executive leadership’s role in driving engagement
  • Leadership strategies for fostering commitment
  • The VOICE engagement framework
  • Managing employee interaction events
  • BEST PRACTICES checklist for workforce engagement
  • Comprehensive inventory of engagement strategies
     

Conducting employee engagement assessments

  • Distinguishing between survey types
  • A recommended framework for developing effective engagement surveys
  • Evaluating fairness
  • Assessing participation levels
  • Monitoring staff wellbeing
  • Ensuring information transparency
  • Measuring the degree of engagement

Requirements

This document is intended for government use.

 35 Hours

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