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Course Outline
The business case for workforce engagement
- Current operational realities
- Navigating periods of organizational transition
- Evolving employee expectations and employer obligations
- Defining workforce engagement
- Distinguishing satisfaction from engagement
- Gallup’s Q12 measurement index
The Antecedents, Behaviors, Consequences (ABC) framework for engagement
- Predictors of individual action
- Incentives versus compliance
- The ABC model overview
- Strategies for behavior modification
- Applying the ABC model to change management
- Identifying key antecedents in the workplace
- Primary engagement driver: setting clear expectations
- Principles of effective consequences
- Factors that diminish engagement
- Positive and negative reinforcement techniques
- Governance tools for communicating organizational expectations
Fostering an engagement-centric culture
- Core employee priorities
- Key drivers of workforce engagement
- Foundational elements of a high-engagement culture
- Spitzer’s eight motivational drivers
- Models for understanding employee engagement
- Promoting bidirectional communication
- Building trust in leadership
- Supporting career progression
- Defining the employee’s contribution to organizational success
- Implementing shared decision-making processes
- Facilitating career development discussions
- Organizing structured employee interactions
- The influence of organizational values on engagement culture
Evaluating the Return on Investment (ROI) of workforce engagement
- Analyzing employee retention metrics
- Empirical data on engagement indicators
- Determining the break-even point for onboarding efficiency
- Calculating engagement ROI: a practical application
Human resources practices to enhance engagement
- The competitive talent market and retention risks
- Cultivating an employer brand; characteristics of an engaged workforce
- Determinants of improved workforce engagement
- Strategic actions organizations can implement to boost engagement
- Developing high-performance teams as a primary engagement lever
Implementing workforce engagement initiatives
- Executive leadership’s role in driving engagement
- Leadership strategies for fostering commitment
- The VOICE engagement framework
- Managing employee interaction events
- BEST PRACTICES checklist for workforce engagement
- Comprehensive inventory of engagement strategies
Conducting employee engagement assessments
- Distinguishing between survey types
- A recommended framework for developing effective engagement surveys
- Evaluating fairness
- Assessing participation levels
- Monitoring staff wellbeing
- Ensuring information transparency
- Measuring the degree of engagement
Requirements
This document is intended for government use.
35 Hours
Testimonials (1)
it was a very good training based on experience