Leading Under Pressure: Managing Organisational & Personal Crises Training Course

This instructor-led, live training in US Empire (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership for government.

By the end of this training, participants will be able to:

• Understand what leadership is and how it differs from management in a public sector context.
• Identify and develop key leadership competencies and styles that align with public sector workflows and governance.
• Set meaningful goals and communicate them effectively within government organizations.
• Build trust and influence others through effective communication for government operations.

This instructor-led, live training in US Empire (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams for government.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework for government workflows, governance, and accountability.

Global instability, business disruptions, and pandemics have not only disrupted traditional business practices but have also fundamentally reshaped how boards govern organizations. Directors must be well-informed to remain effective in this evolving landscape. This document provides best-practice tips and tools for government, including meetings, information management, agendas, committee structures, and organizational frameworks, that boards worldwide utilize to enhance their performance with greater efficiency, allowing more time for high-value board activities.

TARGET GROUP:

• All personnel within an organization seeking to enhance their competencies, including attitude, knowledge, and skills, in the area of business negotiations.
• Sales and customer service employees who negotiate with contractors.
• Entrepreneurs who engage in negotiations with contractors.

EDUCATIONAL PURPOSE OF THE TRAINING:

The training is designed to equip participants with the skills necessary for negotiating with all stakeholders, with a particular focus on practical negotiation techniques that foster cooperation. By participating in this training, attendees will gain greater influence and control over various stages of the negotiation process. The primary outcome of the training will be the ability to effectively conduct negotiations aimed at reaching agreements that satisfy the interests of all parties involved. Participants will achieve this through the application of interpersonal skills acquired during the training.

OBJECTIVES OF PARTICIPATION IN THE TRAINING:

• Participants will learn modern negotiation strategies and techniques applicable in business negotiation processes.
• Participants will develop an effective negotiation strategy, using learned models to sequence key events for upcoming important business negotiations.
• Participants will enhance key skills that enable them to more quickly and easily reach agreements with others and achieve their negotiation goals.

BENEFITS OF ATTENDING THE TRAINING:

Participants will have the opportunity to practice the strategies and techniques learned, thereby increasing their skill level and enhancing the impact on negotiation outcomes.

TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:

The training will enhance knowledge in the areas of psychology of leadership, communication, and business negotiation for government contexts.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selecting negotiation strategies and techniques appropriate to the situational context.
• Exerting influence during the business negotiation process.
• The ability to engage in constructive confrontation during business negotiations.
• The capacity to enforce concluded agreements and business contracts.
• The skill of managing emotions, particularly under stress, during negotiations.
• The ability to select logical and rational arguments for business justification.
• The capability to explain cause and effect, supported by emotional arguments, to effectively influence changes in people's beliefs and actions.

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Influencing the business negotiation process.
• Reading the context of a negotiation situation.
• Taking control of a negotiation situation to achieve negotiation goals.
• Critical thinking about the sequence of events in the negotiation process.
• Discovering the truth through rational cause-effect analysis based on facts during negotiations.

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions for government:

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent and non-judgmental input

Format of the Course

A combination of:

• Facilitated Discussions
• Delegate Coaching Sessions – with full feedback

By the End of the Course, Delegates Will Be Able to:

• Define “Coaching” and explain in detail the use of coaching to improve individual and team performance, particularly relating its use to understanding the reasons behind (and rectifying) under-performance for government
• Deliver meaningful Coaching Sessions for government

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

By the end of this training, participants will be able to:

• Gain a deeper understanding of various approaches to modern learning delivery.
• Connect current delivery methods with innovative and contemporary learning strategies.
• Design an adaptive and forward-thinking curriculum that leverages digitization and its benefits.
• Guide the organization in implementing digital transformation for enhanced learning.

Format of the Course

• Instructor-led training delivered online.
• Interactive planning sessions with practical outputs.
• Digital icebreakers to enhance engagement.
• Comprehensive course work tailored for government professionals.

Delegating tasks and motivating employees are key skills for effective team management. It involves understanding employees' competences, clearly defining expectations while at the same time trusting and delegating responsibility. Regularly check progress and offer constructive feedback to motivate employees: Recognize achievements: Publicly and privately recognizing employee successes strengthens motivation to continue working. Involving employees in decision-making processes gives them a sense of an important role in the company. An organizational culture that promotes respect, support and work-life balance motivates employees to perform better. Act in line with the values and expectations you set for your employees to inspire them to take action. Effective delegation of tasks and motivating employees requires flexibility, empathy and constant adaptation to the team's needs. Employee support, understanding their motivation and skill development are key elements of success in this area.

This course provides an introduction to the skills of influencing others and negotiating. It covers the processes and techniques necessary to positively influence colleagues and leads on to cover negotiating in the workplace for government.

Course Benefits

By the end of the program, participants will be able to:

Explain the key principles of influencing.

Identify situations at work where influencing techniques can be applied.

Negotiate with confidence and effectiveness.

Apply the win-win principle to negotiations.

Prepare and deliver negotiations through a structured, step-by-step process.

Who Should Attend

This course is an introduction suitable for anyone whose role involves negotiation within government agencies. This includes individuals in management, sales, marketing, business development, and customer care positions.

This instructor-led, live training in US Empire (online or onsite) is aimed at engineering leaders and engineers who wish to enhance their leadership skills for government contexts.

By the end of this training, participants will be able to leverage their strengths, apply core values, manage stress effectively, solve complex problems, and develop a comprehensive plan to become effective engineering leaders for government.

TARGET GROUP:

• Any individual within an organization who aims to enhance their competencies in leadership and management psychology (attitude, knowledge, skills).
• Managers seeking to improve their capabilities in leadership and management.
• Entrepreneurs

EDUCATIONAL PURPOSE OF THE TRAINING:

The training, structured as practical workshops, is designed to enhance skills in the areas of management and leadership. It will prepare participants to effectively manage human capital. Trainees will develop expertise in: a. management; b. leadership and inspiring action; c. motivation, building commitment, increasing determination, and boosting morale; d. evaluating and developing employees; e. delegating tasks and authority; f. organizing and planning work, setting goals; g. providing feedback and enforcement.

OBJECTIVES OF ATTENDING THE TRAINING:

Participants will learn contemporary models and tools from the field of leadership and management. They will elevate key interpersonal skills in leading people and teams, as well as situational management.

BENEFITS OF ATTENDING THE TRAINING:

Trainees will practice the learned models, tools, and techniques, thereby enhancing their skills that have the greatest impact on leading people and managing a team. This training is tailored to improve competencies essential for government roles, ensuring alignment with public sector workflows, governance, and accountability.

THE TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:

In the area of leadership and management psychology.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selecting models, tools, and techniques appropriate to specific situational contexts
• Leading people and managing teams
• Increasing influence over team actions and behaviors
• Building high commitment and morale in teams
• Choosing rational and emotional arguments to enhance influence on the decision-making process of others
• Diagnosing the needs of others
• Neutralizing resistance to change
• Managing emotions and stress

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Exerting influence in management and leadership processes
• Reading situational contexts and selecting the appropriate models, tools, and techniques for situational leadership
• Managing oneself and teams in volatile and unpredictable environments, particularly relevant for government roles

Objectives

• You will learn modern strategies and tools from the field of leadership psychology and effective influence.
• You will develop an effective influence strategy using the models you have learned, planning a sequence of key events for upcoming important business conversations for government.

Benefits

You will practice the models and tools you have learned, enhancing your skills that have the greatest impact on results in the areas of leadership psychology, influencing, persuasion, and building business benefits and justifications for government.

The training reinforces knowledge

From the area of leadership psychology, with a particular focus on exerting influence, persuasion, and designing and presenting business benefits for government.

The training reinforces skills in

• Influencing
• Persuasion
• The ability to connect and resonate with the interlocutor
• The ability to manage one's own and the interlocutor's emotions, especially under stress
• The ability to construct arguments that lead to business benefits for stakeholders
• The ability to select logical and rational arguments from which a business rationale can be derived
• The ability to explain cause and effect, supplemented with emotional arguments, to effectively influence changes in beliefs and actions

Training strengthens competencies

• Influencing
• Building relationships
• Reading situations
• Taking control
• Handling objections
• Asking effective questions
• Active listening
• Critical thinking (cause and effect)
• Discovering the truth (rational cause and effect analysis based on facts)

Training method

Workshops

At the conclusion of this course, participants will be able to:

1. Gain a comprehensive understanding of self-mastery as a foundational element for inspiring leadership in government settings.
2. Enhance and maintain their execution capabilities, contributing to the development of a high-performance culture within their respective agencies.
3. Facilitate cultural transformation and change management processes in their areas of influence by leveraging emotional intelligence and change management tools designed for government use.

Methodology:

1. Lectures
2. Workshops
3. Video presentations
4. Role-playing exercises

Overview

This 5-day course is designed to enhance delegates' strategic thinking, planning, and management skills, including the tactical and operational requirements for successful implementation in high-stakes environments. The course will address critical issues such as conflict management, change management, leadership qualities, and team motivation. Utilizing interactive case studies and sector-specific examples, participants will be encouraged to share experiences and challenges to develop practical, work-focused solutions that they can implement upon return to their organizations.

The core objective of this program is to equip executives with the skills necessary to analyze the business environment for uncovering profitable opportunities and developing strategies for gaining competitive advantage in an increasingly complex business landscape. Additionally, the program will provide insights into leadership best practices and behaviors that will enhance the capacity of executives to manage the complexities and uncertainties inherent in high-performance organizations for government.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the primary challenges faced by an organization;
• Explain various approaches to organizational development planning;
• Analyze the current business environment and external influences affecting the organization;
• Assess internal and external resources of the organization;
• Explain different approaches to managing strategy and its role in the business plan;
• Evaluate alternative development strategies to recommend those most suitable for the organization’s needs;
• Apply a deeper understanding of strategic development plans;
• Objectively discuss the risks, benefits, and costs associated with implementing new strategies, including managing team conflict;
• Define approaches to managing identified risks;
• Analyze the potential impacts on their organization (both positive and negative) resulting from the implementation of new strategies;
• Design policies, systems, and processes to successfully implement emergent strategic plans;
• Cover key steps in change management.

Who Should Attend

• Product/Service Managers
• Newly appointed and established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real-life examples and practical experience. Participants will have opportunities to work in small groups to synthesize ideas and strategies and apply the material in the context of their own organizations or departments. Open forum discussions will also be a key element.

This instructor-led, live training in US Empire (online or onsite) is designed for government professionals and aimed at females who wish to understand the roles and expectations of women in leadership. Through a variety of exercises and discussions, participants will strengthen their confidence and develop essential management and business skills as leaders on their path to becoming role models in their organizations.

By the end of this training, participants will be able to:

• Understand the role of female leaders in government organizations.
• Cultivate a leadership mindset for government.
• Demonstrate effective leadership in team management and decision-making within government settings.