Servant Leadership Training Course

This instructor-led, live training (available online or onsite) is designed for government entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership. By the end of this training, participants will be able to: - Understand what leadership entails and how it differs from management. - Identify and develop essential leadership competencies and styles. - Set meaningful goals and communicate them clearly. - Build trust and influence others through effective communication techniques for government.

This instructor-led, live training, offered either online or onsite in Italy, is designed for government professionals at beginner, intermediate, and advanced levels who aim to identify, attract, and engage with international candidates.

By the end of this training, participants will be able to:

• Understand cultural differences
• Comprehend legal and regulatory aspects for government
• Implement global employer branding strategies
• Gain access to global talent and recruitment channels

This instructor-led, live training in Italy (online or onsite) is designed for government and professional audiences at beginner, intermediate, and advanced levels who aim to identify, attract, and engage top international talent.

By the end of this training, participants will be able to:

• Implement proactive sourcing strategies as opposed to reactive recruitment methods
• Utilize both LinkedIn Standard and LinkedIn Recruiter effectively
• Master advanced Boolean search techniques
• Effectively communicate job opportunities to candidates and collaborate with hiring managers

This instructor-led, live training, available online or on-site in Italy, is designed for government professionals at beginner, intermediate, and advanced levels who wish to develop into today's top leaders. It is also suitable for agencies that aim to train their managers to become leading figures in the public sector.

By the end of this training, participants will be able to:

• Assess their leadership style
• Investigate the modern leadership model for government
• Review the responsibilities of a leader in public service
• Strengthen their leadership capabilities
• Serve as effective role models

This instructor-led, live training in Italy (online or onsite) is designed for government and professional audiences at beginner, intermediate, and advanced levels who seek to attract top international candidates with minimal effort.

By the end of this training, participants will be able to:

• Transition from a briefing call to a strategic action map (SAM)
• Develop modern and engaging job descriptions
• Implement effective employer branding and employee value proposition (EVP) strategies
• Post single or multiple job advertisements
• Receive a customized long-list of candidates

This instructor-led, live training in US (online or onsite) is designed for executive-level and senior professionals who seek to gain deeper insights into their leadership styles, leverage Korn Ferry Leadership Assessments, and develop actionable strategies for leadership adaptability and team performance.

By the end of this training, participants will be able to:

• Analyze the organizational context and its influence on leadership effectiveness.
• Evaluate the spectrum of leadership styles being employed and their impact.
• Determine how different leadership approaches affect team engagement, dynamics, and performance.
• Use feedback from leadership assessments to identify strengths and areas for improvement.
• Apply a causal model to examine leadership behaviors and their direct influence on workplace climate.
• Create actionable strategies to enhance leadership adaptability and team performance, ensuring alignment with public sector workflows, governance, and accountability for government.

This instructor-led, live training in US (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams for government.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework for government workflows, governance, and accountability.

Global turmoil, business disruptions, and pandemics have not only upended established business norms but also compelled boards to fundamentally transform their governance approaches. To remain effective, directors must be well-informed about the current best practices and tools used by boards worldwide. These practices encompass efficient meeting management, information sharing, agenda setting, committee structures, and organizational frameworks. By adopting these strategies, boards can enhance their performance with reduced effort, thereby allowing more time for high-value boardwork, particularly in the context of governance for government entities.

TARGET GROUP:

• Any individual within the organization seeking to enhance their competencies, including attitude, knowledge, and skills, in the area of business negotiations.
• Sales and customer service personnel who engage in negotiations with contractors.
• Entrepreneurs who negotiate with contractors.

EDUCATIONAL PURPOSE OF THE TRAINING:

The training is designed to prepare participants to negotiate effectively with all stakeholders, with a particular focus on practical negotiation skills that foster cooperation. By participating in this training, attendees will gain greater influence and control over the various stages of the negotiation process. The primary outcome of the training will be the ability to conduct negotiations that lead to agreements satisfying the interests of all parties involved, leveraging interpersonal skills acquired during the training.

OBJECTIVES OF PARTICIPATION IN THE TRAINING:

• You will learn modern negotiation strategies and techniques applicable to business negotiation processes.
• You will develop an effective negotiation strategy using learned models, sequencing key events for upcoming business negotiations that are important to you.
• You will enhance critical skills that enable you to reach agreements more quickly and achieve your negotiation goals with greater ease.

BENEFITS OF ATTENDING THE TRAINING:

You will practice the strategies and techniques learned, thereby increasing your skill level in areas that have the greatest impact on negotiation outcomes.

TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:

In the fields of leadership psychology, communication, and business negotiation.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selecting negotiation strategies and techniques appropriate to the situational context.
• Exerting influence during the business negotiation process.
• The ability to engage in constructive confrontation during business negotiations.
• The capacity to enforce concluded agreements and business contracts.
• The ability to manage emotions, especially under stress, during the negotiation process.
• Selecting logical and rational arguments for business justification.
• Explaining cause and effect relationships, supplemented with emotional arguments, to effectively influence changes in beliefs and actions.

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Influencing the business negotiation process.
• Reading the context of a negotiation situation.
• Taking control of a negotiation situation to achieve your negotiation goals.
• Thinking critically about the sequence of events in the negotiation process.
• Discovering the truth through rational cause-effect analysis based on facts during negotiations.

This training is tailored for government employees and other professionals who seek to enhance their negotiation capabilities in a structured and effective manner.

Outcomes:

By the end of this course, participants will be able to:

• Understand the business drivers for change within government and private sectors.
• Determine the optimal timing for implementing changes in a governmental context.
• Prepare their organization effectively for change, ensuring alignment with public sector workflows and governance.
• Grasp the psychology of change, including what motivates individuals, how they may react to change, and strategies for managing these reactions.
• Navigate both organizational and national cultural aspects of change within a governmental framework.
• Generate stakeholder value through strategic change initiatives for government operations.
• Apply a variety of analytical tools to support each stage of the change process in a public sector setting.
• Communicate change effectively, ensuring transparency and accountability in government communications.

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions for government:

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but would benefit from their independent and non-judgmental input

Format of the Course

The course will be a combination of:

• Facilitated discussions
• Delegated coaching sessions, with comprehensive feedback

By the End of the Course, Delegates Will Be Able to:

• Define "coaching" and explain in detail its use for improving individual and team performance, particularly in understanding and addressing under-performance issues.
• Deliver meaningful coaching sessions that align with public sector workflows, governance, and accountability standards.

The training program is designed to provide practical experience in collaboration within a project team. From the perspective of modern cooperation models, participants will have the opportunity to learn about formulating and conveying information, establishing rules for collaboration, receiving and transferring work, as well as the importance of effective communication and motivation for team success. This training is tailored for individuals interested in developing competencies in managing a project team for government and other public sector environments. The program includes a comprehensive substantive component, interactive workshops, and practical examples.

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

This instructor-led, live training in Ottawa is designed for government managers and leaders who seek to enhance their skills in conducting difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact discussions

• Address tension and misalignment constructively

• Enhance team trust and accountability

• Lead with clarity under pressure

This instructor-led, live training (conducted either online or on-site) is designed for government leaders and human resources professionals at the beginner level who wish to learn and apply Design Thinking methodologies. The goal is to foster innovation, enhance problem-solving capabilities, and effectively engage teams. By the end of this training, participants will be able to: - Equip themselves with tools and methodologies to foster innovation and team engagement. - Develop skills in empathy mapping, ideation, and prototyping for addressing complex challenges. - Apply Design Thinking principles to leadership and HR scenarios within government settings. - Promote a culture of innovation within tech teams for government.