Servant Leadership Training Course

This instructor-led, live training (available online or onsite) is designed for government entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership. By the end of this training, participants will be able to: - Understand what leadership entails and how it differs from management. - Identify and develop essential leadership competencies and styles. - Set meaningful goals and communicate them clearly. - Build trust and influence others through effective communication techniques for government.

This instructor-led, live training in US (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams for government.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework for government workflows, governance, and accountability.

Global turmoil, business disruptions, and pandemics have not only upended established business norms but also compelled boards to fundamentally transform their governance approaches. To remain effective, directors must be well-informed about the current best practices and tools used by boards worldwide. These practices encompass efficient meeting management, information sharing, agenda setting, committee structures, and organizational frameworks. By adopting these strategies, boards can enhance their performance with reduced effort, thereby allowing more time for high-value boardwork, particularly in the context of governance for government entities.

TARGET GROUP:

• Any individual within the organization seeking to enhance their competencies, including attitude, knowledge, and skills, in the area of business negotiations.
• Sales and customer service personnel who engage in negotiations with contractors.
• Entrepreneurs who negotiate with contractors.

EDUCATIONAL PURPOSE OF THE TRAINING:

The training is designed to prepare participants to negotiate effectively with all stakeholders, with a particular focus on practical negotiation skills that foster cooperation. By participating in this training, attendees will gain greater influence and control over the various stages of the negotiation process. The primary outcome of the training will be the ability to conduct negotiations that lead to agreements satisfying the interests of all parties involved, leveraging interpersonal skills acquired during the training.

OBJECTIVES OF PARTICIPATION IN THE TRAINING:

• You will learn modern negotiation strategies and techniques applicable to business negotiation processes.
• You will develop an effective negotiation strategy using learned models, sequencing key events for upcoming business negotiations that are important to you.
• You will enhance critical skills that enable you to reach agreements more quickly and achieve your negotiation goals with greater ease.

BENEFITS OF ATTENDING THE TRAINING:

You will practice the strategies and techniques learned, thereby increasing your skill level in areas that have the greatest impact on negotiation outcomes.

TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:

In the fields of leadership psychology, communication, and business negotiation.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selecting negotiation strategies and techniques appropriate to the situational context.
• Exerting influence during the business negotiation process.
• The ability to engage in constructive confrontation during business negotiations.
• The capacity to enforce concluded agreements and business contracts.
• The ability to manage emotions, especially under stress, during the negotiation process.
• Selecting logical and rational arguments for business justification.
• Explaining cause and effect relationships, supplemented with emotional arguments, to effectively influence changes in beliefs and actions.

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Influencing the business negotiation process.
• Reading the context of a negotiation situation.
• Taking control of a negotiation situation to achieve your negotiation goals.
• Thinking critically about the sequence of events in the negotiation process.
• Discovering the truth through rational cause-effect analysis based on facts during negotiations.

This training is tailored for government employees and other professionals who seek to enhance their negotiation capabilities in a structured and effective manner.

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions for government:

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but would benefit from their independent and non-judgmental input

Format of the Course

The course will be a combination of:

• Facilitated discussions
• Delegated coaching sessions, with comprehensive feedback

By the End of the Course, Delegates Will Be Able to:

• Define "coaching" and explain in detail its use for improving individual and team performance, particularly in understanding and addressing under-performance issues.
• Deliver meaningful coaching sessions that align with public sector workflows, governance, and accountability standards.

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

By the end of this training, participants will be able to: - Gain a deeper understanding of various approaches to contemporary learning delivery. - Connect current methods with innovative and modern techniques in learning delivery. - Design an adaptive and proactive curriculum that leverages digitization and its benefits. - Guide the organization in implementing digital transformation for enhanced learning. Format of the Course - Instructor-led training delivered online - Interactive planning sessions with tangible outputs - Digital icebreakers to foster engagement - Comprehensive course work designed for government applications

Delegating tasks and motivating employees are key skills for effective team management. It involves understanding employees' competences, clearly defining expectations while at the same time trusting and delegating responsibility. Regularly check progress and offer constructive feedback to motivate employees: Recognize achievements: Publicly and privately recognizing employee successes strengthens motivation to continue working. Involving employees in decision-making processes gives them a sense of an important role in the company. An organizational culture that promotes respect, support and work-life balance motivates employees to perform better. Act in line with the values and expectations you set for your employees to inspire them to take action. Effective delegation of tasks and motivating employees requires flexibility, empathy and constant adaptation to the team's needs. Employee support, understanding their motivation and skill development are key elements of success in this area.

This course provides an introduction to the skills of influencing others and negotiating. It covers the processes and techniques necessary to positively influence colleagues and leads into practical strategies for negotiating in a professional environment.

Course Benefits

By the end of the program, participants will be able to:

• Explain the key principles of influencing
• Identify workplace situations where influencing techniques can be applied
• Negotiate with confidence and effectiveness
• Apply the win-win principle in negotiations
• Prepare and deliver negotiations through a structured, step-by-step process

Who Should Attend

This course is designed for government employees and professionals whose roles involve negotiation. This includes individuals in management, sales, marketing, business development, and customer care positions. It is suitable for anyone who needs to enhance their ability to influence and negotiate effectively within their professional duties.

This instructor-led, live training (conducted online or on-site) is designed for government engineering leaders and engineers who aim to enhance their leadership capabilities. By the end of this training, participants will be able to leverage their strengths, apply core values, manage stress effectively, solve complex problems, and develop a personalized plan to become more effective engineering leaders for government.

**TARGET AUDIENCE:** - Any individual within the organization who seeks to enhance their competencies in leadership and management psychology. - Managers aiming to improve their skills in leadership and management. - Entrepreneurs. **EDUCATIONAL PURPOSE OF THE TRAINING:** This training, delivered through practical workshops, is designed to improve skills in the areas of management and leadership. Participants will be equipped to effectively manage human capital. The training will cover: - Management and leadership techniques for inspiring action - Motivation strategies to build commitment, increase determination, and boost morale - Methods for evaluating and developing employees - Delegation of tasks and authority - Organizing and planning work, including goal setting - Techniques for enforcement and feedback **OBJECTIVES OF ATTENDING THE TRAINING:** Participants will learn modern models and tools in the field of leadership and management. They will enhance key interpersonal skills necessary for leading people and teams in various situational contexts. **BENEFITS OF ATTENDING THE TRAINING:** By practicing the learned models, tools, and techniques, participants will significantly improve their ability to lead and manage teams effectively. This training will provide practical experience that enhances critical leadership skills. **THE TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:** In the areas of leadership and management psychology for government. **THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:** - Selecting appropriate models, tools, and techniques based on situational context - Leading people and managing teams effectively - Increasing influence to change team actions and behaviors - Building high commitment and morale within teams - Using rational and emotional arguments to enhance influence on decision-making processes - Diagnosing the needs of others - Neutralizing resistance to change - Managing emotions and stress **THE TRAINING WILL STRENGTHEN COMPETENCIES:** - Exerting influence in the process of management and leadership - Reading situational contexts and selecting the right models, tools, and techniques for situational leadership - Managing oneself and teams in volatile and unpredictable environments

Objectives

• You will learn modern strategies and tools from the field of psychology for government leadership and effective influencing.
• You will develop an influence strategy using the models you have learned, planning a sequence of key events for upcoming important business conversations.

Benefits

You will practice the models and tools you have learned, enhancing your skills that have the greatest impact on results in the areas of leadership psychology, influencing, persuasion, and building business benefits and justifications.

The Training Reinforces Knowledge

In the area of leadership psychology, with a focus on exerting influence, persuasion, and designing and presenting business benefits.

The Training Reinforces Skills in

• Influencing
• Persuasion
• Connecting with and tuning into your audience
• Managing emotions, both your own and those of your interlocutor, especially under stress
• Building arguments that result in business benefits for stakeholders
• Selecting logical and rational arguments to establish a clear business rationale
• Explaining cause and effect, supplemented with emotional arguments to effectively influence changes in beliefs and actions

The Training Strengthens Competencies in

• Influencing
• Building relationships
• Evaluating situations
• Taking control
• Addressing objections
• Asking effective questions
• Active listening
• Critical thinking (cause and effect)
• Discovering the truth through rational cause and effect analysis based on facts

Training Method

Workshops

At the conclusion of this course, participants will be able to:

1. Gain a comprehensive understanding of self-mastery as a foundational element for inspiring leadership in government settings.
2. Enhance and maintain their execution capabilities, contributing to the development of a high-performance culture within their respective agencies.
3. Facilitate cultural transformation and change management processes in their areas of influence by leveraging emotional intelligence and change management tools designed for government use.

Methodology:

1. Lectures
2. Workshops
3. Video presentations
4. Role-playing exercises

Overview

This 5-day course is designed to enhance strategic thinking, planning, and management skills for government executives, including the tactical and operational requirements for successful implementation in high-stakes environments. The program will address critical issues such as conflict management, change management, effective leadership, and team motivation. Through interactive case studies and sector-specific examples, participants will be encouraged to share experiences and challenges to develop practical, work-focused solutions that can be directly applied in their roles.

The core objective of this program is to equip executives with the skills necessary to analyze the business environment for government, identify profitable opportunities, and develop strategies for gaining a competitive edge. Additionally, the course will provide insights into best leadership practices and behaviors that enhance the capacity of executives to navigate the complexities and uncertainties inherent in managing high-performance organizations.

Learning Objectives

After completing this course, participants will be able to:

• Describe the primary challenges faced by an organization;
• Explain various approaches to organizational development planning;
• Analyze the current business environment and its influences on the organization;
• Assess internal and external resources of the organization;
• Understand different approaches to managing strategy and its role in the business plan;
• Evaluate alternative development strategies and recommend those best suited to the organization's needs;
• Apply a deeper understanding of strategic development plans;
• Objectively discuss the risks, benefits, and costs associated with implementing new strategies, including conflict management in teams;
• Define methods for managing identified risks;
• Analyze potential impacts on their organization (both positive and negative) from implementing new strategies;
• Design policies, systems, and processes to successfully implement strategic plans;
• Cover the key steps in change management.

Who Should Attend

• Product/Service Managers
• Newly appointed and established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course comprises facilitated workshops, supplemented by case studies drawn from both published real-life examples and practical experiences. Participants will have the opportunity to work in small groups to synthesize ideas and strategies and apply the material within the context of their own organizations or departments. Open forum discussions will also be a key component of the learning process.

This instructor-led, live training (available online or onsite) is designed for women who wish to explore the roles and expectations of women in leadership within the public sector. Through a range of exercises and discussions, participants will bolster their confidence and cultivate essential management and business skills, preparing them to become influential leaders and role models in their organizations. By the end of this training, participants will be able to: - Understand the critical role of female leaders in organizational success. - Develop a robust leadership mindset aligned with public sector values. - Effectively demonstrate leadership in team management and decision-making processes for government.