Course Outline
Module 1: The Human Response to AI - From Resistance to Relevance
This module explores the emotional and behavioral responses of employees as technology evolves rapidly, including fear, denial, and dependence, leading to a renewed sense of purpose.
Key Topics:
- AI anxiety: “Will it help me or replace me?”
- Defensive behavior: resistance, withdrawal, over-reliance/dependence.
- Identity threat: “Is my role still valuable?”
- Loss of confidence: silence, hesitation, avoidance.
Practice Lab:
The Silent Workplace Simulation – Roleplay a teamwork scenario without any digital tools to highlight dependencies on technology rather than interpersonal collaboration.
Module 2: Building Trust Without Algorithms
This module emphasizes that trust cannot be delegated to technology; it must be built through genuine presence, clear communication, and consistent emotional connections among team members.
- Trust in fast-paced, digital collaboration
- Psychological safety without constant validation
- Over-dependency on tools (emails, prompts, AI summaries) – Also discussed in Module 1
- Clarity, tone, and the power of pauses in hybrid meetings
- Managing "invisible teammates" in virtual environments
Practical Activities:
Audio-Only Collaboration Challenge – Solve a task where tone and trust are crucial without the use of video or emojis, relying solely on voice. The EQ Mirror (Live Feedback) – Receive real-time feedback on how your pauses, tone, and word choice impact others emotionally.
Module 3: Critical Thinking in a Shortcut World
In an era where answers are just one click away, this session focuses on reclaiming rigorous thinking, questioning assumptions, and engaging in deep analysis.
- "Hybrid hesitation": Waiting for tools to make decisions
- Lazy thinking: Accepting “smart” answers without critical evaluation
- Over-delegation: Losing autonomy in problem-solving
- "Mental outsourcing" and over-reliance on templates
Practice Game:
The Socrates Drill – Teams solve complex, ambiguous scenarios (ethical, interpersonal, or process-related) without digital assistance, relying on pure reasoning, challenge, and debate. Example scenarios are available upon request, such as conflicting stakeholder priorities, signs of team burnout, or vague responsibilities.
Module 4: Human First - Staying Real in a Smart World
The final module reinforces the mindset of using AI while maintaining human qualities. Participants will co-create new habits and rituals that protect trust, critical thinking, and humanity in daily work.
- Balancing clarity and empathy in digital spaces
- Protecting time for deep thinking and team collaboration
- Human signals that cannot be automated: presence, listening, warmth
- Owning the last 10%: decisions, emotions, responsibility
Collaboration Canvas: "Human Signal Spotting"
- Format: Small groups (3-4 people) in breakout rooms or in-person clusters
- Goal: Identify real-life examples from daily work where human signals (presence, empathy, warmth, active listening) had a positive impact or where their absence caused problems.
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Process:
- Each participant shares a brief story or moment involving human connection or disconnection in digital/hybrid work environments.
- Groups analyze what made the human signal effective or ineffective.
- Collectively brainstorm practical micro-habits or team rituals that amplify positive signals or prevent negative ones.
- Present the top 2-3 habits back to the entire group for discussion and refinement.
Outcome:
Teams leave with a grounded, authentic list of "Human Signals to Cultivate" based on their own work culture, driving actionable, personalized change that supports trust and emotional connection beyond technology tools for government.
Final Wrap-Up
Roundtable: Human > Tools — A Declaration
Requirements
Testimonials (5)
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
Body scan
Piotr Chwiedziewicz - Grupa OLX
Course - Mindfulness for Business Professionals
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
teoretic but also exercises in practice
Jana Antalova - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Relevance of the training and the reflection of behaviours already observed in others and myself.
