Course Outline
Module 1: The Human Response to AI - From Resistance to Relevance
This module delves into the emotional and behavioral responses of employees when technology evolves rapidly, ranging from fear and denial to renewed purpose.
Key Topics:
- AI anxiety: “Will it help me or replace me?”
- Defensive behavior: resistance, withdrawal, over-reliance/dependence.
- Identity threat: “Is my role still valuable?”
- Loss of confidence: silence, hesitation, avoidance
Practice Lab:
The Silent Workplace Simulation – Participants will roleplay a teamwork scenario without any digital tools to highlight areas where they rely on technology rather than each other.
Module 2: Building Trust Without Algorithms
"Trust cannot be delegated to technology; it must be cultivated by people through genuine presence, clear communication, and consistent emotional connection."
- Trust in fast-paced, digital collaboration
- Psychological safety without constant validation
- Over-dependency on tools (emails, prompts, AI summaries) – Also discussed in Module 1
- Clarity, tone, and pause power in hybrid meetings
- Dealing with "invisible teammates" in virtual environments
Practical Activities:
Audio-Only Collaboration Challenge – Solve a task where tone and trust are crucial, using only voice communication. The EQ Mirror (Live Feedback) – Real-time feedback on the impact of pauses, tone, and word choice on emotional engagement.
Module 3: Critical Thinking in a Shortcut World
In an era where answers are just a click away, many teams are losing their “thinking stamina.” This session focuses on reclaiming rigor, questioning assumptions, and thinking deeply.
- "Hybrid hesitation": Waiting for tools to make decisions
- Lazy thinking: Accepting "smart" answers without critical evaluation
- Over-delegation: Losing agency in problem-solving
- “Mental outsourcing” and over-reliance on templates
Practice Game:
The Socrates Drill – Teams tackle a complex scenario (ethical, interpersonal, or process-related) with no digital input, relying solely on reasoning, challenge, and debate. Example scenarios are available upon request, such as conflicting stakeholder priorities, signs of team burnout, or vague responsibilities.
Module 4: Human First - Staying Real in a Smart World
The final module reinforces the mindset: “Use AI — but stay human.” We will co-create new habits and rituals that safeguard trust, critical thinking, and humanity in daily work.
- Balancing clarity and empathy in digital spaces
- Protecting time for deep thinking and team interaction
- Human signals that cannot be automated: presence, listening, warmth
- Owning the last 10%: decisions, emotions, responsibility
Collaboration Canvas: "Human Signal Spotting"
- Format: Small groups (3-4 people) in breakout rooms or in-person clusters
- Goal: Identify real-life examples from daily work where human signals (presence, empathy, warmth, active listening) had a positive impact or where their absence caused issues
-
Process:
- Each participant shares a brief story or moment involving human connection or disconnection in digital/hybrid work
- Groups analyze the effectiveness of the human signal
- Collectively brainstorm practical micro-habits or team rituals to amplify positive signals or prevent negative ones
- Present top 2-3 habits back to the whole group for discussion and refinement
Outcome:
Teams will leave with a grounded, authentic list of "Human Signals to Cultivate" tailored to their work culture, driving actionable, personalized change that supports trust and emotional connection beyond tech tools.
Final Wrap-Up
Roundtable: Human > Tools — A Declaration
This session will culminate in a roundtable discussion where participants articulate their commitment to prioritizing human interaction and trust over technology, ensuring that these principles are integrated into their daily workflows for government.
Requirements
Essential human skills for teams navigating the AI era for government.
Testimonials (4)
Body scan
Piotr Chwiedziewicz - Grupa OLX
Course - Mindfulness for Business Professionals
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
Jelizaveta (Liza) - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Relevance of the training and the reflection of behaviours already observed in others and myself.
