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Duration 21 hours
Course Outline
Introduction and Overview
Foundations of business process re-engineering (BPR)
- Enhancing competitive position through comprehensive process redesign
- The imperative for process re-engineering initiatives
- Distinguishing the scope and limitations of re-engineering
- Centering strategy on core business processes
- Attaining objectives for cost efficiency and revenue enhancement
Implementing the validated CLAMBRE/UML framework for re-engineering
- Modeling standards: Adoption of UML and BPMN
- Differentiating customers from stakeholders
- Defining process activities and information architecture
- Applying creative and innovative thinking methodologies
Customer-Centric Strategy
Analysis of the customer interface
- Broadening customer engagement through aggregation techniques
- Refining customer classifications via generalization
- Developing precise customer profiles for governance
Documenting customer value and requirements
- Distinguishing service delivery from product provision
- Assessing satisfaction metrics: quality, flexibility, speed, cost, and service
- Classifying relationship dynamics using the PRIDE checklist
- Evaluating the efficacy of business processes in fulfilling customer requirements
Modeling Business Processes
Identifying processes eligible for re-engineering
- Identifying core operational processes
- Selecting appropriate metrics for evaluating process performance
- Detecting adverse patterns in business process design
- Communicating strategic findings to senior leadership
Defining worker roles and responsibilities
- Identifying role inconsistencies using cross-reference matrices
- Mapping process flows using UML activity diagrams
- Allocating activities across defined roles
Analysis of Business Processes
Detailed examination of business processes
- Selecting appropriate UML modeling tools
- Defining process scope using UML use case diagrams
- Identifying key business actors involved in the process
- Modeling alternative workflow pathways
- Identifying inefficient or ineffective business activities
Examining organizational structure
- Reviewing organizational infrastructure and capabilities
- Mapping information flow using class diagrams
- Applying UML business stereotypes for clarity
- Defining process architecture with communication diagrams
- Eliminating structural constraints and bottlenecks
Redesigning Business Processes
Optimizing the benefits of information technology
- Utilizing web-enabled technologies for public sector operations
- Leveraging interaction through digital collaboration spaces
- Designing resilient and future-ready business systems
- Integrating business intelligence solutions for decision support
- Implementing robust Enterprise Information Systems
Redefining customer-process boundaries
- Tailoring business processes to serve specific customer segments
- Integrating and leveraging technology opportunities for efficiency
- Personalizing the process for improved user experience
- Exceeding customer expectations and service standards
Developing the new process using best business practices
- Integrating proven business patterns for consistency
- Resolving identified process anomalies and inefficiencies
- Evaluating and comparing strategic alternatives
- Ensuring durable and reliable information management protocols
Deployment of the Re-engineered Process
- Re-educating and training the workforce on new procedures
- Aligning performance metrics with customer satisfaction indicators
- Supporting continuous process improvement initiatives
- Monitoring and measuring operational results for accountability
- Demonstrating measurable success and value delivery
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
