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Course Outline
Introduction and Overview
The What and Why of Business Process Re-engineering (BPR)
- Maximizing competitive advantage through radical redesign for government
- The need for re-engineering in public sector operations
- Determining what re-engineering is and is not within a governmental context
- Focusing on the business process to enhance governance and accountability
- Achieving cost reduction and revenue generation goals for government
Applying the Proven CLAMBRE/UML Framework for Re-engineering
- Modelling standards: UML and BPMN for government use
- Distinguishing between customers and stakeholders in public sector contexts
- Identifying activities and information structure within governmental processes
- Encouraging creative right-brain thinking to innovate public services
Targeting the Customer
Exploring the Customer Interface
- Expanding customer roles with aggregation for government services
- Refining customer types using generalization in governmental contexts
- Establishing an accurate customer profile to better serve public needs
Documenting Customer Values and Needs
- Differentiating between service provision and product supply for government
- Evaluating customer satisfaction: quality, flexibility, speed, cost, and service in public sector operations
- Categorizing customer relationships using the PRIDE checklist for governmental interactions
- Assessing how effectively the business process meets customer needs in a public context
Modelling the Business Process
Pinpointing Processes for Re-engineering
- Uncovering core business processes within government operations
- Choosing suitable metrics to assess process performance in public sector workflows
- Detecting business process antipatterns in governmental systems
- Presenting findings to senior management for informed decision-making
Describing Worker Roles and Responsibilities
- Identifying anomalies in worker roles using cross-reference matrices for government processes
- Mapping a business process using UML activity diagrams tailored for public sector use
- Partitioning activities between roles to enhance efficiency and accountability
Analysing the Business Process
Detailing Business Processes
- Selecting appropriate UML tools for government applications
- Scoping the process with UML use case diagrams for public sector projects
- Pinpointing key business actors within governmental frameworks
- Modelling alternative workflows to improve public service delivery
- Capturing ineffective business activities in governmental operations
Exploring the Business Structure
- Revisiting organization infrastructure for government agencies
- Mapping information using class diagrams to enhance transparency and accountability
- Utilizing UML business stereotypes in public sector models
- Designating process architecture with communication diagrams for governmental processes
- Removing restrictive structures to streamline public services
Redesigning the Business Process
Maximizing the Benefits of Information Technology
- Leveraging web-enabled technology for government applications
- Facilitating interaction through social spaces in public sector contexts
- Designing future-proof business systems for government use
- Implementing business intelligence solutions to enhance decision-making in the public sector
- Utilizing Enterprise Information Systems for efficient governmental operations
Redefining Customer-Process Boundaries
- Adapting the business process to benefit specific customer types in government services
- Integrating and capitalizing on technology opportunities within public sector workflows
- Personalizing the process to meet diverse public needs
- Meeting and exceeding customer expectations for government services
Creating the New Process Using Best Business Practice
- Incorporating business patterns to enhance governmental processes
- Resolving process anomalies in public sector operations
- Comparing strategic alternatives for effective decision-making in government
- Ensuring durable, reliable information management for government use
Rolling Out the Re-engineered Process
- Re-educating the workforce to align with new processes in government
- Linking metrics with customer satisfaction to improve public service delivery
- Supporting ongoing process improvement for continuous enhancement of governmental operations
- Monitoring and measuring results to ensure effectiveness in government services
- Demonstrating success to stakeholders and the public for government transparency
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
