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Course Outline
Introduction and Overview
The What and Why of Business Process Re-engineering (BPR)
- Maximizing Competitive Advantage Through Radical Redesign for Government
- The Necessity of Re-engineering in Public Sector Operations
- Determining the Scope and Boundaries of Re-engineering Efforts
- Focusing on Business Processes to Enhance Efficiency and Effectiveness
- Achieving Cost Reduction and Revenue Generation Goals for Government
Applying the Proven CLAMBRE/UML Framework for Re-engineering
- Modeling Standards: UML and BPMN for Government Applications
- Distinguishing Between Customers and Stakeholders in Public Sector Contexts
- Identifying Key Activities and Information Structures for Government Processes
- Incorporating Creative Right-Brain Thinking in Re-engineering Initiatives for Government
Targeting the Customer
Exploring the Customer Interface for Government Services
- Expanding Customer Roles Through Aggregation in Government Programs
- Refining Customer Types Using Generalization Techniques for Government Audiences
- Establishing Accurate Customer Profiles to Enhance Service Delivery for Government
Documenting Customer Values and Needs for Government Services
- Differentiating Between Service Provision and Product Supply in Government Operations
- Evaluating Customer Satisfaction: Quality, Flexibility, Speed, Cost, and Service for Government
- Categorizing Customer Relationships Using the PRIDE Checklist for Government
- Assessing How Effectively Government Business Processes Meet Customer Needs
Modelling the Business Process for Government
Pinpointing Processes for Re-engineering in Government
- Uncovering Core Business Processes within Government Agencies
- Selecting Suitable Metrics to Assess Process Performance for Government
- Detecting and Addressing Business Process Antipatterns in Government Operations
- Presenting Findings to Senior Management in Government Organizations
Describing Worker Roles and Responsibilities in Government Processes
- Identifying Anomalies in Worker Roles Using Cross-Reference Matrices for Government
- Mapping a Business Process Using UML Activity Diagrams for Government Applications
- Partitioning Activities Between Roles to Enhance Efficiency in Government Operations
Analysing the Business Process for Government
Detailing Business Processes for Government
- Selecting Appropriate UML Tools for Government Use
- Scoping the Process with UML Use Case Diagrams for Government Applications
- Pinpointing Key Business Actors in Government Operations
- Modelling Alternative Workflows to Improve Government Processes
- Capturing and Addressing Ineffective Business Activities in Government
Exploring the Business Structure for Government
- Revisiting Organizational Infrastructure to Enhance Government Operations
- Mapping Information Using Class Diagrams for Government Applications
- Utilizing UML Business Stereotypes for Government Processes
- Designating Process Architecture with Communication Diagrams for Government
- Removing Restrictive Structures to Improve Government Efficiency
Redesigning the Business Process for Government
Maximizing the Benefits of Information Technology in Government
- Leveraging Web-Enabled Technology for Government Services
- Facilitating Interaction Through Social Spaces for Government Engagement
- Designing Future-Proof Business Systems for Government Operations
- Implementing Business Intelligence Solutions for Government Decision-Making
- Utilizing Enterprise Information Systems to Enhance Government Processes
Redefining Customer-Process Boundaries in Government
- Adapting Government Business Processes to Benefit Specific Customer Types
- Integrating and Capitalizing on Technology Opportunities for Government Services
- Personalizing the Process to Meet Individual Needs for Government Customers
- Meeting and Exceeding Customer Expectations in Government Operations
Creating the New Process Using Best Business Practices for Government
- Incorporating Proven Business Patterns in Government Processes
- Resolving Process Anomalies to Enhance Government Efficiency
- Comparing Strategic Alternatives for Optimal Government Outcomes
- Ensuring Durable and Reliable Information Management for Government Operations
Rolling Out the Re-engineered Process in Government
- Re-educating the Workforce to Adapt to New Processes for Government
- Linking Metrics with Customer Satisfaction for Government Services
- Supporting Ongoing Process Improvement in Government Operations
- Monitoring and Measuring Results to Ensure Success for Government
- Demonstrating Success and Impact of Re-engineering Efforts for Government
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter