Course Outline

Onboarding

  • Welcome and Introductions
  • Team Dynamics
  • Energizers for Engagement
  • Introduction to the Challenge Owner

Discover

  • Introduction and Research Overview
  • Masterclass on Research Methods
  • Briefing and Sense-Making Session
  • Persona Building for Stakeholder Understanding

Define

  • Framing the Problem and Ideation
  • Masterclass on Identifying Opportunities
  • Customer Journey Mapping
  • Reframing Challenges and Generating Ideas

Design

  • Prototyping and Pitching Solutions
  • Masterclass on Business Models
  • Testing Prototypes for Validation
  • Pitching Final Concepts

Deliver

  • Reflection and Closing Ceremony
  • Masterclass on Applying Design Thinking for Government
  • Personal Reflections on Learning Outcomes
  • Celebration of Achievements
 35 Hours

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