Handling Conflict with Confidence Training Course

A highly participatory course involving individual and group discussions and skills practice, enabling participants to share ideas and enhance their skill levels.

Audience

This course is designed for anyone looking to improve their assertiveness skills within a professional setting.

Aim

The aim of this course is to boost confidence and increase the ability of participants to communicate confidently and assertively with colleagues and customers, enhancing overall effectiveness in the workplace.

Objectives

By the end of the program, participants will:

• Understand and overcome barriers to assertiveness
• Identify behavioral traits in themselves and others and learn effective strategies for managing these behaviors
• Communicate effectively with a diverse range of individuals to achieve mutually beneficial outcomes whenever possible
• Manage difficult situations with proficiency, ensuring positive outcomes

This course is tailored to align with the needs of public sector employees, providing them with the tools necessary for government service excellence.

The objective of this one-day course is to equip participants with mentoring and coaching skills for government. By the end of the course, participants will be able to: - Differentiate between mentoring and coaching. - Discuss pertinent learning theories. - Identify various learning styles. - Explain the feedback model. - Outline fundamental coaching principles. - Describe the key components of the GROW coaching model.

This instructor-led, live training in [location] (online or onsite) is designed for government and aimed at beginner-level HR professionals and managers who wish to gain foundational knowledge in leveraging artificial intelligence (AI) to optimize HR processes, enhance employee experiences, and make data-driven strategic decisions. By the end of this training, participants will be able to: - Understand the potential and applications of AI in HR management. - Learn how to optimize HR processes using AI tools. - Enhance employee experience through AI-driven strategies. - Use AI insights to make strategic HR decisions for government.

Communication skills have long been recognized as essential for professional success, and many careers have stalled or faltered due to a lack of these skills. Contrary to popular belief, few individuals are naturally endowed with strong communication abilities; most develop these skills through practice or by learning from their mistakes. This course is designed to assist participants in enhancing their communication skills, thereby improving their ability to collaborate effectively with others. Mediation skills, while related to communication, have distinct characteristics that set them apart. While effective communication is a prerequisite, the key elements for mediators are active listening and attentiveness to what is being said. The primary role of a mediator is to facilitate the parties in reaching a mutually acceptable solution to their dispute without taking sides, making judgments, or offering guidance. Mediators focus on fostering effective communication and building consensus between the parties. This course also covers the broader range of skills required for government mediators to be effective in their roles.

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions for government:

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but would benefit from their independent and non-judgmental input

Format of the Course

The course will be a combination of:

• Facilitated discussions
• Delegated coaching sessions, with comprehensive feedback

By the End of the Course, Delegates Will Be Able to:

• Define "coaching" and explain in detail its use for improving individual and team performance, particularly in understanding and addressing under-performance issues.
• Deliver meaningful coaching sessions that align with public sector workflows, governance, and accountability standards.

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behavior before they can influence others' behavior
• Understand the advantages and disadvantages of various communication methods available for government
• Effectively manage internal and external customers and stakeholders

Format of the Course

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

This instructor-led, live training (available online or onsite) is designed for beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention. By the end of this training, participants will be able to: - Design impactful employee journeys, from recruitment to retention, that are specifically adapted to the unique demands of tech environments. - Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce, ensuring alignment with public sector workflows and accountability standards for government.

This instructor-led, live training (online or onsite) is designed for HR professionals who aim to utilize analytical methods to enhance organizational performance. The course encompasses both qualitative and quantitative approaches, including empirical and statistical methodologies. **Format of the Course** - Interactive lectures and discussions. - Extensive exercises and practical applications. **Course Customization Options** - To request a customized training for government or other specific needs, please contact us to arrange.

This instructor-led, live training in [location] (online or onsite) is designed for government participants at the beginner level who wish to acquire foundational knowledge and practical skills to manage key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes. By the end of this training, participants will be able to: - Understand the core functions and responsibilities of HR management for government. - Handle employee complaints with professionalism and empathy. - Implement effective performance management strategies. - Conduct fair and legally compliant disciplinary actions. - Address common HR issues with confidence and consistency.

This instructor-led, live training in [location] (online or onsite) is aimed at beginner-level human resources professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments. Participants will learn to leverage automation and data-driven strategies for enhanced decision-making. By the end of this training, participants will be able to: - Design and implement efficient HR processes that are well-suited to the dynamic, agile tech environment. - Streamline core HR processes by utilizing automation tools. - Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement in operations for government.

This instructor-led, live training (available online or onsite) is designed for government employees at beginner and intermediate levels who wish to gain a comprehensive understanding of the foundational principles of International Coach Federation (ICF) coaching. Participants will learn about core competencies and ethical guidelines while gaining practical experience in applying various coaching techniques. By the end of this training, participants will be able to: - Understand and apply the ICF Core Competencies in their coaching practice. - Demonstrate effective active listening, questioning, and goal-setting techniques. - Facilitate meaningful and transformative coaching conversations. - Adhere to the ICF Code of Ethics in all professional coaching engagements for government. - Develop a personalized coaching style that aligns with ICF principles.

This course is designed to provide practical frameworks and legal considerations for evaluating job roles and designing fair compensation systems aligned with labor standards in Mexico. This instructor-led, live training (available online or onsite) is tailored for HR and compensation professionals who wish to understand and apply job evaluation methodologies and compensation planning specific to the Mexican labor market. By the end of this training, participants will be able to: - Apply job evaluation methods to determine role value and hierarchy. - Design wage and salary structures aligned with organizational goals. - Navigate compensation practices in compliance with Mexican labor law. - Implement pay scales, incentives, and internal equity strategies. **Format of the Course** - Interactive lecture and discussion. - Practical case studies and examples. - Hands-on exercises and tools for job valuation and salary modeling. **Course Customization Options for Government** To request a customized training for this course, please contact us to arrange.

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their supervisors
• Their team members
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

By the End of the Course, Participants Will Be Able to:

• Understand the importance of managing their own behavior before they can influence others' behavior
• Recognize the strengths and weaknesses of various communication media available for government use
• Appreciate how to manage, motivate, and develop their team members effectively
• Effectively manage interactions with internal and external customers and stakeholders
• Explain strategies for addressing difficult situations they may encounter in the workplace

This instructor-led, live training (available online or onsite) is designed for beginner-level SAP consultants who wish to gain practical experience and develop a comprehensive understanding of the Employee Central module for government applications. By the end of this training, participants will be able to: - Acquire in-depth knowledge of the SuccessFactors Employee Central module. - Understand and configure essential module components, including provisioning, security, and data management. - Execute both basic and complex support and maintenance configurations.

Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programs are designed to inspire and empower managers and are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work. By the end of this training, participants will have developed the following skills: **EMOTIONAL INTELLIGENCE** Teams are only as strong as the human relationships that exist between individuals. **COACHING** Essential skills for leaders to be influential and get the best from their team members. **LEADERSHIP** Management focuses on tasks and processes, while leadership is centered on people and growth. **CULTURE** Sustained engagement fosters the habits and norms of a high-performing team. **TEAMS** A group of individuals does not constitute a team. Effective leaders build strong teams. These programs are tailored to enhance the capabilities of public sector professionals, ensuring alignment with the goals and standards set for government operations.