Handling Conflict with Confidence Training Course

A highly participative course involving individual and group discussions and skills practice to enable participants to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills for government.

Aim

This course aims to raise confidence and increase the participant’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme, participants will:

• Understand and overcome the barriers to being assertive
• Recognize behavior traits within themselves and others and learn effective strategies for managing them
• Communicate effectively with a wide range of individuals to achieve a win-win situation wherever possible
• Effectively manage difficult situations.

The objective of this one-day course is to equip participants with mentoring and coaching skills for government. By the end of the course, participants will be able to:

• Articulate the distinction between mentoring and coaching
• Discuss relevant learning theories
• Describe various learning styles
• Explain the feedback model
• Outline fundamental coaching principles
• Identify the component parts of the GROW coaching model

This instructor-led, live training in US Empire (online or onsite) is designed for government-focused beginner-level HR professionals and managers who wish to acquire foundational knowledge in leveraging artificial intelligence (AI) to optimize HR processes, enhance employee experiences, and make data-driven strategic decisions.

By the end of this training, participants will be able to:

• Understand the potential and applications of AI in HR management for government.
• Learn how to optimize HR processes using AI tools for government.
• Enhance employee experience through AI-driven strategies for government.
• Use AI insights to make strategic HR decisions for government.

Communication skills have long been recognized as essential to professional success, and many careers have stalled, faltered, or stagnated due to a lack of these skills. Contrary to popular belief, few individuals are born with strong communication abilities; instead, most develop these skills through practice and learning from mistakes. This course is designed to assist participants in improving their communication skills, thereby enhancing their ability to work effectively with others.

Mediation skills, while related, have distinct differences that are both subtle and meaningful. Excellent communication is a prerequisite, but the ability to listen and understand what is being said is even more crucial. The role of the mediator is to facilitate parties in reaching a mutually acceptable solution to their problem without taking sides, making judgments, or providing guidance. Mediators focus on developing effective communication and building consensus between the parties. This course also covers the broader range of skills, beyond communication, that are necessary for being an effective mediator, with specific applications for government contexts.

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions for government:

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent and non-judgmental input

Format of the Course

A combination of:

• Facilitated Discussions
• Delegate Coaching Sessions – with full feedback

By the End of the Course, Delegates Will Be Able to:

• Define “Coaching” and explain in detail the use of coaching to improve individual and team performance, particularly relating its use to understanding the reasons behind (and rectifying) under-performance for government
• Deliver meaningful Coaching Sessions for government

By the end of the course, participants will be able to:

• Appreciate the importance of managing their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage both internal and external customers and stakeholders for government operations

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises, and
• Case Studies

This instructor-led, live training in US Empire (online or onsite) is aimed at beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention for government agencies.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, that address the specific needs of tech environments in the public sector.
• Learn strategies for fostering engagement, inclusion, and continuous development within the tech workforce for government organizations.

This instructor-led, live training (online or onsite) is designed for HR professionals who wish to employ analytical methods to enhance organizational performance. The course covers both qualitative and quantitative approaches, including empirical and statistical methodologies.

Format of the Course

• Interactive lecture and discussion.
• Extensive exercises and practice sessions.

Course Customization Options

• To request a customized training for government, please contact us to arrange.

This instructor-led, live training in US Empire (online or onsite) is designed for government participants who wish to gain foundational knowledge and practical skills to manage key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management for government.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

This instructor-led, live training in US Empire (online or onsite) is aimed at beginner-level HR professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments, leveraging automation and data-driven strategies for better decision-making for government.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment for government.
• Streamline core HR processes and leverage automation tools to enhance operational efficiency.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement in public sector workflows.

This instructor-led, live training in US Empire (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques for government.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice for government.
• Demonstrate active listening, questioning, and goal-setting techniques in a public sector context.
• Facilitate meaningful and transformative coaching conversations that support public service missions.
• Adhere to the ICF Code of Ethics in professional coaching engagements within government settings.
• Develop a personalized coaching style aligned with ICF principles and tailored to the needs of government agencies.

This course is designed to provide practical frameworks and legal considerations for evaluating job roles and designing fair compensation systems aligned with labor standards in Mexico.

This instructor-led, live training (online or onsite) is aimed at HR and compensation professionals who wish to understand and apply job evaluation methodologies and compensation planning specific to the Mexican labor market.

By the end of this training, participants will be able to:

• Apply job evaluation methods to determine role value and hierarchy.
• Design wage and salary structures aligned with organizational goals.
• Navigate compensation practices in compliance with Mexican labor law.
• Implement pay scales, incentives, and internal equity strategies.

Format of the Course for Government

• Interactive lecture and discussion.
• Practical case studies and examples.
• Hands-on exercises and tools for job valuation and salary modeling.

Course Customization Options

• To request a customized training for this course, please contact Govtra to arrange.

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for government:

• Themselves
• Their colleagues (peers)
• Their supervisors
• Their team members
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

By the End of the Course, Delegates Will Be Able to:

• Appreciate the need to manage their own behavior before they can influence others' behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Appreciate how to manage, motivate, and develop their team members
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in the office

This instructor-led, live training in US Empire (online or onsite) is aimed at beginner-level SAP consultants who wish to gain practical experience and develop a comprehensive understanding of the Employee Central module for government use.

By the end of this training, participants will be able to:

• Acquire in-depth knowledge of the SuccessFactors Employee Central module.
• Understand and configure essential module components, including provisioning, security, and data management, tailored for government applications.
• Perform basic and complex support and maintenance configurations aligned with public sector workflows and governance requirements.

Govtra’s services are delivered online to clients throughout the world, in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programs are designed to inspire and equip managers, and are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work for government.

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as effective as the human relationships that exist between their members.

COACHING
Essential skills for leaders to be influential and to bring out the best in their team members.

LEADERSHIP
Management focuses on tasks and processes, while leadership centers on people and their growth.

CULTURE
Consistent engagement fosters the habits and norms of a high-performing team.

TEAMS
A group of individuals does not automatically constitute a team. Effective leaders build great teams.