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 Duration 14 hours

Course Outline

Introduction to Human Resources Management (HRM)

  • Comprehensive overview of HR duties and official responsibilities
  • Exploration of the employee lifecycle within public service frameworks
  • The contribution of HR strategies to achieving institutional objectives

Management of Personnel Grievances

  • Identification and classification of employee grievances
  • Cultivating trust and establishing secure environments for staff for government operations
  • Methodologies for efficient and equitable grievance resolution

Performance Oversight

  • Establishing precise and quantifiable performance targets
  • Delivering constructive feedback and professional development coaching
  • Execution of formal performance evaluations

Disciplinary Procedures

  • Development of impartial and transparent disciplinary policies
  • Management of misconduct and substandard performance issues
  • Documentation and conduct of formal disciplinary proceedings

Resolution of HR Matters

  • Mitigation of absenteeism and workplace interpersonal conflicts
  • Assurance of adherence to federal labor laws and regulatory standards
  • Enhancement of employee engagement and occupational well-being

Fostering a Constructive Workplace Environment

  • Analysis of institutional culture and public sector values
  • Advancement of diversity, equity, and inclusion initiatives
  • Promotion of team cohesion and organizational morale

Scenario Analysis and Simulation

  • Examination of practical HR case studies relevant to public administration
  • Application of communication and conflict resolution protocols
  • Assessment of outcomes and derived best practices

Conclusion and Future Implementation

Requirements

  • No prior professional experience in HR is mandatory
  • A fundamental understanding of organizational hierarchies is advantageous

Target Audience

  • Emerging and prospective HR professionals
  • Supervisors and managers retaining HR-related duties
  • Team leaders seeking to enhance personnel management capabilities

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