Course Outline
Introduction to Human Resources Management (HRM)
- Overview of HR functions and responsibilities for government agencies
- Understanding the HR lifecycle in public sector organizations
- The role of HR in achieving organizational goals for government operations
Handling Employee Complaints
- Recognizing and categorizing complaints within a governmental context
- Building trust and creating a safe environment for staff in government settings
- Strategies for effective complaint resolution in public sector organizations
Performance Management
- Setting clear and measurable goals for government employees
- Providing constructive feedback and coaching to enhance performance for government staff
- Conducting performance reviews that align with public sector objectives
Disciplinary Actions
- Establishing fair and transparent policies for government agencies
- Managing misconduct and underperformance in a public sector environment
- Documenting and conducting disciplinary meetings in accordance with governmental standards
Addressing HR Issues
- Handling absenteeism and workplace conflicts within government offices
- Ensuring compliance with labor laws and regulations for government entities
- Promoting employee engagement and well-being in public sector workplaces
Building a Positive Workplace Culture
- Understanding organizational culture in the context of government operations
- Encouraging diversity, equity, and inclusion within government agencies
- Fostering team collaboration and morale for government staff
Case Studies and Role-Playing
- Analyzing real-world HR scenarios relevant to government settings
- Practicing communication and conflict resolution techniques applicable to public sector environments
- Reviewing outcomes and lessons learned from government-specific cases
Summary and Next Steps
Requirements
- No prior human resources experience is required.
- A basic understanding of organizational structures is beneficial.
Audience for Government
- New and aspiring HR professionals in the public sector
- Supervisors and managers with human resources responsibilities
- Team leaders aiming to enhance their people management skills
Testimonials (5)
I enjoyed how practical it was, Irma was approachable and able to answer/research our questions, able to give us useful information and tips, helped me on my journey with AI.
Breandan - Health Quality and Safety Commission
Course - AI-Powered HR: Transforming the Future of People Management
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
Carole - Axway
Course - Communicating and Influencing For Team Members
Open atmosphere without judgment
Agnieszka - AXA XL
Course - Business Communication Skills
Reflecting own my self to learn others
Roy Dekker - Axway GmbH
Course - People and Team Management
We could practice on real situation and Helen gave to me a lot of practical tips.
