ICF Coaching Fundamentals Training Course

A highly participative course involving individual and group discussions and skills practice to enable participants to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills for government.

Aim

This course aims to raise confidence and increase the participant’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme, participants will:

• Understand and overcome the barriers to being assertive
• Recognize behavior traits within themselves and others and learn effective strategies for managing them
• Communicate effectively with a wide range of individuals to achieve a win-win situation wherever possible
• Effectively manage difficult situations.

The objective of this one-day course is to equip participants with mentoring and coaching skills for government. By the end of the course, participants will be able to:

• Articulate the distinction between mentoring and coaching
• Discuss relevant learning theories
• Describe various learning styles
• Explain the feedback model
• Outline fundamental coaching principles
• Identify the component parts of the GROW coaching model

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions for government:

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent and non-judgmental input

Format of the Course

A combination of:

• Facilitated Discussions
• Delegate Coaching Sessions – with full feedback

By the End of the Course, Delegates Will Be Able to:

• Define “Coaching” and explain in detail the use of coaching to improve individual and team performance, particularly relating its use to understanding the reasons behind (and rectifying) under-performance for government
• Deliver meaningful Coaching Sessions for government

By the end of the course, participants will be able to:

• Appreciate the importance of managing their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage both internal and external customers and stakeholders for government operations

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises, and
• Case Studies

By the end of this training, participants will be able to:

• Gain a deeper understanding of various approaches to modern learning delivery.
• Connect current delivery methods with innovative and contemporary learning strategies.
• Design an adaptive and forward-thinking curriculum that leverages digitization and its benefits.
• Guide the organization in implementing digital transformation for enhanced learning.

Format of the Course

• Instructor-led training delivered online.
• Interactive planning sessions with practical outputs.
• Digital icebreakers to enhance engagement.
• Comprehensive course work tailored for government professionals.

In this course, participants will learn to assess various options, develop potential solutions, and determine logical strategies for government applications.

Audience

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course for Government

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

By the End of the Course, Delegates Will Be Able to:

• Understand conflict and its impact on individuals and teams
• Define assertive and non-assertive behaviors
• Appreciate the importance of self-management before managing others
• Develop skills in engaging conflict assertively
• Build confidence through demonstrations and practical simulations

Leadership is the practice of guiding individuals and teams to achieve organizational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (online or onsite) is designed for beginner-level to intermediate-level leaders, managers, and professionals who wish to enhance their leadership competencies and apply them in organizational contexts for government.

By the end of this training, participants will be able to:

• Develop leadership practices based on trust and autonomy.
• Understand the fundamentals of people management and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in challenging conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lectures and discussions.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

TARGET GROUP:

• Any individual within an organization who aims to enhance their competencies in leadership and management psychology (attitude, knowledge, skills).
• Managers seeking to improve their capabilities in leadership and management.
• Entrepreneurs

EDUCATIONAL PURPOSE OF THE TRAINING:

The training, structured as practical workshops, is designed to enhance skills in the areas of management and leadership. It will prepare participants to effectively manage human capital. Trainees will develop expertise in: a. management; b. leadership and inspiring action; c. motivation, building commitment, increasing determination, and boosting morale; d. evaluating and developing employees; e. delegating tasks and authority; f. organizing and planning work, setting goals; g. providing feedback and enforcement.

OBJECTIVES OF ATTENDING THE TRAINING:

Participants will learn contemporary models and tools from the field of leadership and management. They will elevate key interpersonal skills in leading people and teams, as well as situational management.

BENEFITS OF ATTENDING THE TRAINING:

Trainees will practice the learned models, tools, and techniques, thereby enhancing their skills that have the greatest impact on leading people and managing a team. This training is tailored to improve competencies essential for government roles, ensuring alignment with public sector workflows, governance, and accountability.

THE TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:

In the area of leadership and management psychology.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selecting models, tools, and techniques appropriate to specific situational contexts
• Leading people and managing teams
• Increasing influence over team actions and behaviors
• Building high commitment and morale in teams
• Choosing rational and emotional arguments to enhance influence on the decision-making process of others
• Diagnosing the needs of others
• Neutralizing resistance to change
• Managing emotions and stress

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Exerting influence in management and leadership processes
• Reading situational contexts and selecting the appropriate models, tools, and techniques for situational leadership
• Managing oneself and teams in volatile and unpredictable environments, particularly relevant for government roles

This instructor-led, live training in US Empire (online or onsite) is aimed at organization leaders who wish to learn how to drive change within their organizations by implementing effective change leadership strategies for government.

By the end of this training, participants will be able to:

• Understand the impact of change leadership on individuals, teams, and organizations.
• Apply strategic planning practices to organizational change initiatives.
• Effectively drive organizational transformation through change leadership.

This mentoring training course is designed to address critical gaps and provide valuable guidelines for individuals engaged in mentoring relationships for government. The content is tailored to support public sector professionals in fostering effective, ethical, and accountable mentoring practices.

This program for the development of managers in organizations is a structured initiative consisting of five sessions, each lasting eight hours. It aims to cultivate the essential skills required for effective management, tailored to meet the specific needs of employees and the organization.

The training emphasizes practical application through experiential methods designed to enhance skill development and learning. Participants are encouraged to share their experiences, which helps in normalizing expectations about the role of a manager and provides practical solutions that benefit other colleagues for government.

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for government:

• Themselves
• Their colleagues (peers)
• Their supervisors
• Their team members
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

By the End of the Course, Delegates Will Be Able to:

• Appreciate the need to manage their own behavior before they can influence others' behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Appreciate how to manage, motivate, and develop their team members
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in the office

The "Managing a Distributed Team" training is designed for individuals at various organizational levels working remotely, especially those working from home. The aim of the course is to equip participants with the skills to build an effective distributed team, define roles, delegate tasks effectively, analyze team dynamics, and harmoniously leverage the potential of the team. In a workshop format, strategies for managing a distributed team are discussed, focusing on result-oriented project management, the use of IT tools, maintaining interpersonal relationships, motivational techniques, time management, and effective task delegation.

Audience:

• Specialists Seeking to Transition to Broader Management or Senior Roles.
• New or Aspiring Managers.
• Experienced Managers Looking to Further Enhance Their Skills.

Overview:

This instructor-led, live on-site training is designed for government managers who aim to develop their ability to coach and lead their colleagues toward excellence. The course provides new and developing managers with the confidence and skills necessary to implement established and well-proven management techniques. The program is structured around five key pillars of management performance: defining role purpose, emphasizing strengths, facilitating change, influencing colleagues, and empowering teams. While no single managerial style or pattern is promoted, the training is grounded in behavioral science and presents evidence-based principles in a practical and pragmatic manner. The course is highly interactive and engaging, requiring participants to actively participate from the outset.

By the end of this training, participants will be able to:

• Understand how human motivation and learning processes work.
• Adapt their existing skill sets to maximize their potential.
• Develop and implement an effective management technique for government use.

Format of the Course:

• Highly interactive lectures and discussions.
• Extensive exercises and practice sessions.
• Scenario-based presentations, briefings, and feedback sessions.