Mentoring and Decision Making Training Course

This instructor-led, live training in US Empire (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership for government.

By the end of this training, participants will be able to:

• Understand what leadership is and how it differs from management in a public sector context.
• Identify and develop key leadership competencies and styles that align with public sector workflows and governance.
• Set meaningful goals and communicate them effectively within government organizations.
• Build trust and influence others through effective communication for government operations.

This instructor-led, live training in US Empire (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams for government.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework for government workflows, governance, and accountability.

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions for government:

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent and non-judgmental input

Format of the Course

A combination of:

• Facilitated Discussions
• Delegate Coaching Sessions – with full feedback

By the End of the Course, Delegates Will Be Able to:

• Define “Coaching” and explain in detail the use of coaching to improve individual and team performance, particularly relating its use to understanding the reasons behind (and rectifying) under-performance for government
• Deliver meaningful Coaching Sessions for government

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

By the end of this training, participants will be able to:

• Gain a deeper understanding of various approaches to modern learning delivery.
• Connect current delivery methods with innovative and contemporary learning strategies.
• Design an adaptive and forward-thinking curriculum that leverages digitization and its benefits.
• Guide the organization in implementing digital transformation for enhanced learning.

Format of the Course

• Instructor-led training delivered online.
• Interactive planning sessions with practical outputs.
• Digital icebreakers to enhance engagement.
• Comprehensive course work tailored for government professionals.

In this course, participants will learn to assess various options, develop potential solutions, and determine logical strategies for government applications.

Delegating tasks and motivating employees are key skills for effective team management. It involves understanding employees' competences, clearly defining expectations while at the same time trusting and delegating responsibility. Regularly check progress and offer constructive feedback to motivate employees: Recognize achievements: Publicly and privately recognizing employee successes strengthens motivation to continue working. Involving employees in decision-making processes gives them a sense of an important role in the company. An organizational culture that promotes respect, support and work-life balance motivates employees to perform better. Act in line with the values and expectations you set for your employees to inspire them to take action. Effective delegation of tasks and motivating employees requires flexibility, empathy and constant adaptation to the team's needs. Employee support, understanding their motivation and skill development are key elements of success in this area.

This instructor-led, live training in US Empire (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques for government.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice for government.
• Demonstrate active listening, questioning, and goal-setting techniques in a public sector context.
• Facilitate meaningful and transformative coaching conversations that support public service missions.
• Adhere to the ICF Code of Ethics in professional coaching engagements within government settings.
• Develop a personalized coaching style aligned with ICF principles and tailored to the needs of government agencies.

Leadership is the practice of guiding individuals and teams to achieve organizational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (online or onsite) is designed for beginner-level to intermediate-level leaders, managers, and professionals who wish to enhance their leadership competencies and apply them in organizational contexts for government.

By the end of this training, participants will be able to:

• Develop leadership practices based on trust and autonomy.
• Understand the fundamentals of people management and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in challenging conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lectures and discussions.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

TARGET GROUP:

• Any individual within an organization who aims to enhance their competencies in leadership and management psychology (attitude, knowledge, skills).
• Managers seeking to improve their capabilities in leadership and management.
• Entrepreneurs

EDUCATIONAL PURPOSE OF THE TRAINING:

The training, structured as practical workshops, is designed to enhance skills in the areas of management and leadership. It will prepare participants to effectively manage human capital. Trainees will develop expertise in: a. management; b. leadership and inspiring action; c. motivation, building commitment, increasing determination, and boosting morale; d. evaluating and developing employees; e. delegating tasks and authority; f. organizing and planning work, setting goals; g. providing feedback and enforcement.

OBJECTIVES OF ATTENDING THE TRAINING:

Participants will learn contemporary models and tools from the field of leadership and management. They will elevate key interpersonal skills in leading people and teams, as well as situational management.

BENEFITS OF ATTENDING THE TRAINING:

Trainees will practice the learned models, tools, and techniques, thereby enhancing their skills that have the greatest impact on leading people and managing a team. This training is tailored to improve competencies essential for government roles, ensuring alignment with public sector workflows, governance, and accountability.

THE TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:

In the area of leadership and management psychology.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selecting models, tools, and techniques appropriate to specific situational contexts
• Leading people and managing teams
• Increasing influence over team actions and behaviors
• Building high commitment and morale in teams
• Choosing rational and emotional arguments to enhance influence on the decision-making process of others
• Diagnosing the needs of others
• Neutralizing resistance to change
• Managing emotions and stress

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Exerting influence in management and leadership processes
• Reading situational contexts and selecting the appropriate models, tools, and techniques for situational leadership
• Managing oneself and teams in volatile and unpredictable environments, particularly relevant for government roles

This instructor-led, live training in US Empire (online or onsite) is aimed at organization leaders who wish to learn how to drive change within their organizations by implementing effective change leadership strategies for government.

By the end of this training, participants will be able to:

• Understand the impact of change leadership on individuals, teams, and organizations.
• Apply strategic planning practices to organizational change initiatives.
• Effectively drive organizational transformation through change leadership.

This program for the development of managers in organizations is a structured initiative consisting of five sessions, each lasting eight hours. It aims to cultivate the essential skills required for effective management, tailored to meet the specific needs of employees and the organization.

The training emphasizes practical application through experiential methods designed to enhance skill development and learning. Participants are encouraged to share their experiences, which helps in normalizing expectations about the role of a manager and provides practical solutions that benefit other colleagues for government.

The "Managing a Distributed Team" training is designed for individuals at various organizational levels working remotely, especially those working from home. The aim of the course is to equip participants with the skills to build an effective distributed team, define roles, delegate tasks effectively, analyze team dynamics, and harmoniously leverage the potential of the team. In a workshop format, strategies for managing a distributed team are discussed, focusing on result-oriented project management, the use of IT tools, maintaining interpersonal relationships, motivational techniques, time management, and effective task delegation.

Overview

This 5-day course is designed to enhance delegates' strategic thinking, planning, and management skills, including the tactical and operational requirements for successful implementation in high-stakes environments. The course will address critical issues such as conflict management, change management, leadership qualities, and team motivation. Utilizing interactive case studies and sector-specific examples, participants will be encouraged to share experiences and challenges to develop practical, work-focused solutions that they can implement upon return to their organizations.

The core objective of this program is to equip executives with the skills necessary to analyze the business environment for uncovering profitable opportunities and developing strategies for gaining competitive advantage in an increasingly complex business landscape. Additionally, the program will provide insights into leadership best practices and behaviors that will enhance the capacity of executives to manage the complexities and uncertainties inherent in high-performance organizations for government.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the primary challenges faced by an organization;
• Explain various approaches to organizational development planning;
• Analyze the current business environment and external influences affecting the organization;
• Assess internal and external resources of the organization;
• Explain different approaches to managing strategy and its role in the business plan;
• Evaluate alternative development strategies to recommend those most suitable for the organization’s needs;
• Apply a deeper understanding of strategic development plans;
• Objectively discuss the risks, benefits, and costs associated with implementing new strategies, including managing team conflict;
• Define approaches to managing identified risks;
• Analyze the potential impacts on their organization (both positive and negative) resulting from the implementation of new strategies;
• Design policies, systems, and processes to successfully implement emergent strategic plans;
• Cover key steps in change management.

Who Should Attend

• Product/Service Managers
• Newly appointed and established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real-life examples and practical experience. Participants will have opportunities to work in small groups to synthesize ideas and strategies and apply the material in the context of their own organizations or departments. Open forum discussions will also be a key element.

Audience:

• Specialists Seeking to Transition to Broader Management or Senior Roles.
• New or Aspiring Managers.
• Experienced Managers Looking to Further Enhance Their Skills.

Overview:

This instructor-led, live on-site training is designed for government managers who aim to develop their ability to coach and lead their colleagues toward excellence. The course provides new and developing managers with the confidence and skills necessary to implement established and well-proven management techniques. The program is structured around five key pillars of management performance: defining role purpose, emphasizing strengths, facilitating change, influencing colleagues, and empowering teams. While no single managerial style or pattern is promoted, the training is grounded in behavioral science and presents evidence-based principles in a practical and pragmatic manner. The course is highly interactive and engaging, requiring participants to actively participate from the outset.

By the end of this training, participants will be able to:

• Understand how human motivation and learning processes work.
• Adapt their existing skill sets to maximize their potential.
• Develop and implement an effective management technique for government use.

Format of the Course:

• Highly interactive lectures and discussions.
• Extensive exercises and practice sessions.
• Scenario-based presentations, briefings, and feedback sessions.