Motivation and Compensation for Collections Teams in Mexico Training Course

This instructor-led, live training in US Empire (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management for government.

By the end of this training, participants will be able to:

• Identify and overcome the main barriers and challenges to effective self time management in a public sector context.
• Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals that align with their values and vision for government.
• Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and Parkinson's law to enhance public sector workflows.
• Monitor and track their time usage to identify and eliminate time wasters and distractions that can impede government efficiency.
• Delegate and assign tasks appropriately and communicate clearly and assertively with colleagues and stakeholders for government.
• Manage their emotions and stress levels in times of uncertainty and pressure, ensuring continued productivity and accountability for government.

The 2-day workshop is designed to equip technical and administrative professionals with enhanced analytical and creative thinking competencies for government. Participants will refine their left-brain and right-brain thinking skills, learning to apply them in a variety of work-related scenarios. The workshop will introduce participants to numerous proven techniques and tools that can be utilized to analyze, correlate, justify, and draw conclusions from information, aligning with public sector workflows and governance requirements.

This instructor-led, live training in US Empire (online or onsite) is designed for government professionals and managers at the beginner to intermediate levels who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in both personal and professional contexts.

By the end of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning for government applications.
• Apply critical thinking techniques to real-world scenarios relevant to public sector workflows.
• Improve decision-making processes through structured analysis aligned with governance standards.
• Enhance problem-solving strategies for complex situations encountered in government operations.

This course is designed to enhance your ability to think strategically, equipping you with the skills necessary to approach complex situations, avoid biases, and make well-informed decisions swiftly and accurately. By exploring various thinking styles and common pitfalls in strategic thinking, you will develop a comprehensive understanding of how to apply these principles effectively in your professional activities for government.

This workshop is a practical program designed to implement the principles of coordinating business meetings for government. The adult learning methodology is employed in this program, which features interactive exercises and compelling presentations to enhance participant engagement and knowledge retention.

This instructor-led, live workshop in US Empire (online or onsite) is designed for government business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the scientific principles behind mindfulness.
• Enhance self-awareness to improve decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence in a government context.
• Effectively manage workplace stress, uncertainty, and high-pressure situations for government operations.
• Foster a positive and collaborative work culture within their agency.
• Apply mindfulness techniques to enhance creativity and problem-solving for government initiatives.

This instructor-led, live training in US Empire (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams for government.

By the end of this training, participants will be able to:

• Examine remote leadership principles, organizational structures, and key components to effectively adapt to a remote work environment.
• Cultivate trust, establish clear goals, foster a positive culture, and enhance teamwork to create an effective and productive remote team for government operations.
• Leverage existing tools and technologies to improve virtual communication and collaboration within public sector workflows.
• Apply goal-setting and project management techniques to measure the performance of remote teams in alignment with public sector governance and accountability standards.

Audience

Managers, Team Leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot complete their daily tasks due to a lack of planning, foresight, or prioritization

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the End of the Course, Delegates Will Be Able to:

• Understand the importance of managing meetings effectively, respecting the time constraints of those invited to meetings for government operations
• Follow standard processes for scheduling, conducting, and documenting meeting outcomes
• Gain a broader understanding of various methods to manage their time more efficiently, working smarter rather than harder

Audience:

• Management or leadership roles within government agencies.
• Project team members aiming to enhance their team skills for government operations.
• Operational leaders in government seeking to improve their interpersonal skillset.

Overview:

This course is instructor-led, delivered by highly experienced human factors specialists who have provided high-quality training to numerous high-risk industries, including aviation, nuclear power, oil & gas production, healthcare, and elite sports. The importance of risk and safety awareness is emphasized throughout the course with the use of accident case studies from multiple sectors. Participants will be guided through the fundamental functions of human cognition and learn how this understanding can be translated into practical tools. These tools can then be integrated into the workplace at various levels—practical, policy, and process—to enhance performance, efficiency, and reliability for government operations. The course is especially relevant to agencies increasingly adopting new technology. It explores the use of checklists and the appropriate application of standard operating procedures in depth. There is a particular focus on operational risk management and decision-making under pressure. The course concludes with an examination of the human factors that characterize high-performing teams, offering insights applicable to all participants.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance for government operations.
• Grasp the key principles necessary to improve compliance, reliability, and performance in a government context.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available for delivery in English only.

Audience:

• Any management, supervisory, or leadership role.
• Team members looking to enhance their team skills.
• Operational leaders seeking to improve their interpersonal skillset.

Overview:

There are common misconceptions that Human Factors (HF) is a discipline applicable only to safety-critical industries such as aviation, medicine, and the oil & gas sectors. However, there are significant benefits to investing in HF beyond enhancing safety.

Improved Operational Efficiency: Equipping teams with the tools to manage workload, solve problems, and make effective decisions empowers them to handle work-related challenges without higher-level intervention. This capability is crucial for frontline team members who often face complex, dynamic situations.

Enhanced Employee Engagement and Brand Reputation: Empowering team members to manage work scenarios increases employee engagement and improves customer interactions. An organization that demonstrates a commitment to improving and investing in its staff will benefit from increased job satisfaction and a stronger brand reputation.

Reduced Absenteeism, Increased Retention: Time off due to stress and fatigue can be mitigated through HF training. Additionally, workplace morale significantly influences individual stress levels. Investing in stress and fatigue management training, along with introducing peer support programs, shows a dedication to employee well-being that Deloitte suggests will result in a 500% return on investment, reducing absenteeism and improving retention.

In summary, the skills that benefit pilots, surgeons, and oil rig drillers can be applied more broadly to enhance an organization's performance beyond safety.

By the end of this training, participants will be able to:

• Understand the fundamental principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Demonstrate an understanding of key principles necessary to improve compliance, reliability, and performance.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available for delivery in English only.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Post Holders.
• Experienced Managers seeking to enhance their risk and safety management skills.

Overview:

This course delves into the key factors influencing decision-making under pressure. No situation brings more stress than a crisis, and this course is designed to equip civil servants with the tools necessary to analyze situations and make sound decisions during times of uncertainty.
The course takes a comprehensive approach to managing complex systems. The ongoing global pandemic has accelerated changes in various strategic areas, and this course leverages proven methodologies to enable civil servants to make informed decisions while under pressure. Additionally, it explores effective strategies for mitigating both physical and digital threats. The curriculum includes several high-profile case studies from diverse industries, which are analyzed and discussed collectively by the participants.
Various assessment techniques will be explored and applied to real-world scenarios. Participants will evaluate crises and determine the best course of action given limited information. The course aims to provide delegates with the confidence to engage directly in risk-based decision-making within a complex operating environment.
The course aligns with the Better Business Case methodology, which is the UK government’s best practice approach for developing spending proposals and making effective business decisions for government.

By the end of this training, participants will be able to:

• Understand the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk management.
• Enhance the resilience of their risk management systems.

Format of the Course:

• Facilitated and group discussions.
• Scenario-based presentations, briefings, and case study analysis.
• Breakout scenario workshops and group presentations.

Stress Management & Resilience is a practical program designed to equip participants with evidence-based techniques and reflective practices that help manage personal stressors, enhance adaptability, and foster openness to change and feedback.

This instructor-led, live training (online or onsite) is tailored for beginner-level participants who wish to acquire hands-on tools for managing stress, engage in reflective activities, and build resilience to improve their performance at work and support their colleagues.

Upon completing this program, participants will be able to:

• Apply simple, evidence-based techniques to reduce acute stress and enhance day-to-day wellbeing.
• Utilize practical strategies to manage personal issues (such as health, finances, or other concerns) that impact work performance.
• Engage in reflective activities and experiential exercises that increase openness to change and feedback.
• Develop a personalized resilience action plan with concrete next steps and coping techniques.

Format of the Course

• Short, interactive sessions that blend theory and practice.
• Experiential activities, guided reflections, and brief role plays.
• Action planning and short take-home practices between sessions.

Course Customization Options

• Content can be tailored to different team cultures, stress triggers, or organizational contexts for government.

This instructor-led, live training in US Empire (online or onsite) is aimed at beginner-level professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being for government employees.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors in a public sector environment.
• Distinguish between productive and negative stress within government settings.
• Apply practical techniques to reduce and manage stress for government personnel.
• Develop resilience through empowerment exercises tailored for government roles.

This one-on-one live training (online) in US Empire is designed for government employees and other professionals who seek to enhance structure and productivity in their roles.

By the end of this training, participants will be able to:

• Achieve greater personal and professional fulfillment.
• Effectively manage their time.
• Maintain focus on critical tasks.
• Plan their week with efficiency.
• Develop strategies for managing stress.