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Course Outline

Introduction to OpenText Exstream v16

  • Overview of the structural components in Exstream v16
  • Analysis of the multi-tenant architecture for government applications

OpenText Directory Services (OTDS)

  • Introduction to OTDS
  • Key concepts within OTDS

Exstream Tools v16

  • Exploration of Control Center capabilities and management options for government systems
  • Supervisor, control, and other web applications
  • Utilizing Exstream tools to support operational needs

Exstream v16 Administration

  • Administering Exstream for optimal performance and security in government environments
  • Deploying Exstream v16 applications across organizational networks

Exstream Design Manager/Designer v16

  • Understanding the fundamentals of document design within Exstream
  • Designing and creating documents using Exstream Design Manager/Designer to meet compliance standards

Exstream Communications Builder/Communications Server v16

  • Building and managing communication flows for efficient information dissemination
  • Developing communication strategies and implementing them in Exstream to enhance public engagement

Troubleshooting and Best Practices

  • Troubleshooting and resolving typical issues in government IT systems
  • Leveraging the portal for support and resources to ensure continuity of operations

Advanced Topics

  • Understanding migration processes for system upgrades
  • Developing new flows to adapt to evolving policy requirements
  • Adapting to updates in Exstream v16 to maintain regulatory compliance
  • Managing and creating templates post-update for consistent document output

Summary and Next Steps

Requirements

  • Familiarity with core Customer Communication Management (CCM) principles
  • Foundational comprehension of IT infrastructure and database systems

Target Audience

  • Project management personnel
  • Information technology specialists
 28 Hours

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