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Course Outline
Introduction to SAP ISU
- Overview of SAP ISU and its application within the public utilities sector
- Primary capabilities and operational advantages for government utilities
- Addressing sector-specific challenges and emerging industry trends
SAP ISU Architecture and Navigation
- Structural framework of the SAP ISU platform
- User interface navigation and system accessibility
- Role-based authentication protocols and security compliance for government entities
Customer Information System (CIS)
- Administration of customer master data records
- Management of constituent interactions and service requests
- Procedures for billing and invoice issuance
Meter Data Management (MDM)
- Collection and processing of meter usage data
- Integration with smart metering infrastructure
- Data validation and estimation methodologies
Energy Data Management (EDM)
- Administration of energy consumption metrics
- Demand-side resource management
- Generation of energy efficiency reports for regulatory purposes
Device Management (DM)
- Supervision of utility infrastructure assets
- Asset lifecycle and maintenance planning
- Integration of device telemetry data
Billing and Invoicing
- Determination of tariff structures and applicable rates
- Generation of bills and financial invoices
- Payment processing and account receivables management
Customer Service
- Resolution of public inquiries and service complaints
- Coordination of service orders and field operations
- Availability of digital self-service channels for constituents
Reporting and Analytics
- Utilization of SAP ISU reporting tools and analytical dashboards
- Development of customized reports and performance analytics
- Fostering data-informed policy and operational decisions for government agencies
Integration with Other SAP Modules
- Alignment with SAP Financial Accounting (FI) and Controlling (CO)
- Connectivity with SAP Customer Relationship Management (CRM)
- Interfacing with external third-party systems for government operations
Regulatory Compliance
- Adherence to applicable federal, state, and industry regulations and standards
- Maintenance of audit trails and documentation requirements
Summary and Next Steps
Requirements
- Fundamental knowledge of the utilities sector
- Working familiarity with SAP systems
Intended Audience
- Information technology professionals
- Utility sector management personnel
- SAP implementation specialists
21 Hours
Testimonials (2)
The exercise and Q&A
Aristantia
Course - SAP MM
passion of the trainer, kindness and good in working with a team.