Course Outline
Introduction to SAP ISU for Government
- Overview of SAP ISU and its role in the utilities industry
- Key features and benefits of SAP ISU for government operations
- Industry-specific challenges and trends relevant to public sector utilities
SAP ISU Architecture and Navigation for Government
- SAP ISU system architecture tailored for government agencies
- Navigation and user interface in SAP ISU designed for efficient governmental use
- Role-based access and security considerations to ensure compliance with federal regulations
Customer Information System (CIS) for Government
- Managing customer master data in a government context
- Customer interactions and service requests for public sector utilities
- Billing and invoicing processes aligned with governmental standards
Meter Data Management (MDM) for Government
- Meter data collection and processing for government-managed utilities
- Smart meter integration to enhance public sector efficiency
- Data validation and estimation to ensure accuracy in governmental reporting
Energy Data Management (EDM) for Government
- Energy consumption data management for government agencies
- Demand-side management strategies for public utilities
- Energy efficiency reporting to support governmental sustainability goals
Device Management (DM) for Government
- Managing utility infrastructure for government operations
- Maintenance and asset management practices in the public sector
- Device data integration to improve operational transparency
Billing and Invoicing for Government
- Tariff structures and rate determination for public utilities
- Bill calculation and invoice generation processes for government agencies
- Payment processing and collections methods tailored to governmental needs
Customer Service for Government
- Handling customer inquiries and complaints in a public sector setting
- Service orders and field service management for government utilities
- Customer self-service portals designed for ease of use by government constituents
Reporting and Analytics for Government
- SAP ISU reporting tools and dashboards optimized for governmental oversight
- Custom reporting and analytics to support data-driven decision-making in the public sector
- Data-driven decision-making processes tailored for government agencies
Integration with Other SAP Modules for Government
- Integration with SAP Financial Accounting (FI) and Controlling (CO) for enhanced financial management
- Integration with SAP Customer Relationship Management (CRM) to improve service delivery
- Third-party system integration to support comprehensive public sector operations
Regulatory Compliance for Government
- Compliance with industry-specific regulations and standards applicable to government utilities
- Audit trails and documentation to ensure transparency and accountability in governmental operations
Summary and Next Steps for Government
Requirements
- Basic knowledge of the utilities sector
- Familiarity with SAP methodologies
Audience
- Information technology professionals
- Utility management personnel
- SAP consultants for government and private sector projects
Testimonials (2)
The trainer was very good, he knew the subject well and know how to explain to us any questions we had and that helped us a lot.
Dirman Ionut - HELLA Ghiroda
Course - SAP PM Fundamentals to Advanced
I was very impressed with the trainers preparation. As he went along he kept going back over the subjects that he had covered
