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Course Outline

Introduction to SAP ISU

  • Overview of SAP ISU and its application within the public utilities sector
  • Primary capabilities and operational advantages for government utilities
  • Addressing sector-specific challenges and emerging industry trends

SAP ISU Architecture and Navigation

  • Structural framework of the SAP ISU platform
  • User interface navigation and system accessibility
  • Role-based authentication protocols and security compliance for government entities

Customer Information System (CIS)

  • Administration of customer master data records
  • Management of constituent interactions and service requests
  • Procedures for billing and invoice issuance

Meter Data Management (MDM)

  • Collection and processing of meter usage data
  • Integration with smart metering infrastructure
  • Data validation and estimation methodologies

Energy Data Management (EDM)

  • Administration of energy consumption metrics
  • Demand-side resource management
  • Generation of energy efficiency reports for regulatory purposes

Device Management (DM)

  • Supervision of utility infrastructure assets
  • Asset lifecycle and maintenance planning
  • Integration of device telemetry data

Billing and Invoicing

  • Determination of tariff structures and applicable rates
  • Generation of bills and financial invoices
  • Payment processing and account receivables management

Customer Service

  • Resolution of public inquiries and service complaints
  • Coordination of service orders and field operations
  • Availability of digital self-service channels for constituents

Reporting and Analytics

  • Utilization of SAP ISU reporting tools and analytical dashboards
  • Development of customized reports and performance analytics
  • Fostering data-informed policy and operational decisions for government agencies

Integration with Other SAP Modules

  • Alignment with SAP Financial Accounting (FI) and Controlling (CO)
  • Connectivity with SAP Customer Relationship Management (CRM)
  • Interfacing with external third-party systems for government operations

Regulatory Compliance

  • Adherence to applicable federal, state, and industry regulations and standards
  • Maintenance of audit trails and documentation requirements

Summary and Next Steps

Requirements

  • Fundamental knowledge of the utilities sector
  • Working familiarity with SAP systems

Intended Audience

  • Information technology professionals
  • Utility sector management personnel
  • SAP implementation specialists
 21 Hours

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