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Course Outline
Introduction to SAP ISU for Government
- Overview of SAP ISU and its role in the utilities sector
- Key features and benefits of SAP ISU for government agencies
- Industry-specific challenges and trends relevant to public sector operations
SAP ISU Architecture and Navigation
- SAP ISU system architecture tailored for government use
- Navigation and user interface designed for efficient governmental workflows
- Role-based access and security considerations to ensure compliance with federal standards
Customer Information System (CIS)
- Managing customer master data in a secure and compliant manner
- Handling customer interactions and service requests efficiently for government agencies
- Billing and invoicing processes that align with public sector financial regulations
Meter Data Management (MDM)
- Collections and processing of meter data to support governmental operations
- Integration of smart meters for enhanced data accuracy and efficiency in government utilities
- Data validation and estimation techniques to ensure reliability for public sector use
Energy Data Management (EDM)
- Management of energy consumption data to support governmental reporting requirements
- Demand-side management strategies tailored for government utilities
- Energy efficiency reporting to meet regulatory and sustainability goals for government entities
Device Management (DM)
- Management of utility infrastructure to ensure reliable service delivery by government agencies
- Maintenance and asset management practices that align with public sector standards
- Integration of device data to enhance operational visibility for government utilities
Billing and Invoicing
- Tariff structures and rate determination processes tailored for government utilities
- Bill calculation and invoice generation that comply with public sector financial regulations
- Payment processing and collections systems designed to meet the needs of governmental entities
Customer Service
- Handling customer inquiries and complaints in a manner consistent with government service standards
- Service orders and field service management processes optimized for public sector operations
- Customer self-service portals that enhance transparency and accessibility for government customers
Reporting and Analytics
- SAP ISU reporting tools and dashboards designed to support data-driven decision-making in government agencies
- Custom reporting and analytics capabilities to meet specific governmental needs
- Data-driven decision-making processes that enhance accountability and transparency for public sector operations
Integration with Other SAP Modules
- Integration with SAP Financial Accounting (FI) and Controlling (CO) modules to support comprehensive financial management in government agencies
- Integration with SAP Customer Relationship Management (CRM) to enhance customer service for public sector utilities
- Third-party system integration to ensure seamless data exchange and operational efficiency for government entities
Regulatory Compliance
- Compliance with industry-specific regulations and standards relevant to government operations
- Audit trails and documentation processes that meet the highest standards of public sector governance
Summary and Next Steps
Requirements
- Basic understanding of the utilities sector
- Familiarity with SAP principles
Audience
- Information technology professionals for government
- Utility managers
- SAP consultants
21 Hours
Testimonials (2)
The trainer was very good, he knew the subject well and know how to explain to us any questions we had and that helped us a lot.
Dirman Ionut - HELLA Ghiroda
Course - SAP PM Fundamentals to Advanced
I was very impressed with the trainers preparation. As he went along he kept going back over the subjects that he had covered
