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 Duration 21 hours

Course Outline

Introduction to Quality Management Standards

  • Overview of SAP Quality Management (QM) Framework
  • Analyzing Operational Processes and Solution Capabilities

Foundations of Quality Management

  • Integration of QM into Logistics Supply Chains and Corporate Operations
  • QM Application in Procurement Activities
  • QM Application in Manufacturing Processes
  • QM Application in Sales and Distribution Channels

Strategic Quality Planning

  • Analysis of Quality Planning Features
  • Management of Master Data and Specific Process Data
  • Inspection Protocol Design
  • Failure Mode Analysis
  • Evaluation of Impact Analysis and Control Plans

Quality Inspection and Control Mechanisms

  • Overview of Quality Control Procedures
  • Interpretation of Quality Level Control Charts
  • Generation of Inspection Lots
  • Completion and Closure of Inspection Lots

Quality Certification Protocols

  • Utilization of Basic SAP Scripts for Compliance
  • Introduction to Quality Certification Standards
  • Application of Condition Techniques and Forms for Certificates
  • Creation and Definition of Compliance Certificates
  • Manual Dispatch Procedures for Certificates
  • Certificate Profile Configuration and Characteristic Definition

Quality Notification Management

  • Introduction to Quality Notification Systems
  • Creation and Processing of Quality Alerts
  • Documentation Flow for Quality Notifications
  • Management of Complaints and Defective Items
  • Task Status Monitoring and Control
  • Selection and Evaluation of Quality Notification Records
  • User Status Assignment and Modification Protocols
  • Processing of Return Deliveries
  • Functional Review of Delivery Return Procedures
  • Internet-Based Quality Notification Access

Test Equipment Administration

  • Task List Creation with QM Data Integration
  • Accessing Logs and Notification Timelines
  • Management of Items and Associated Tasks
  • Test Equipment Setup and Configuration
  • Measurement Points and Maintenance Scheduling

Logistic Control Procedures

  • Introduction to Logistic Control Measures
  • Execution of Source Inspections
  • Establishment of Quality Assurance Agreements
  • Handling of Manufacturer Part Numbers in QM

QM in Production and Sales Distribution (SD)

  • Planning and Execution of Inspections
  • Transfer of Inspection Results
  • Reassignment of Partial Lots
  • Impact Assessment of Delivery Processing

QM Core Functions and System Interfaces

  • Creation and Maintenance of Orders
  • Copying and Deletion of Orders and Assignments
  • Worklist Generation and Utilization
  • Triggering of Source and Recurring Inspections
  • Recording of Inspection Results
  • Creation of Job Variants
  • Modification of Inspection Lots
  • Classification of QM Interface Types
  • Implementation of Logical Locking Mechanisms
  • Utilization of Statistical Data Interfaces
  • Understanding Application Data Structures

QM in Procurement Operations

  • QM Requirements for Procurement Processes
  • Definition of Delivery Blocks
  • Configuration of QM Systems

Stability Study Implementation

  • Process Flow for Stability Studies
  • Objectives and Outcomes of Stability Studies

Summary and Recommended Next Steps

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