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 Duration 21 hours

Course Outline

Module 1: Foundation of SAP S/4HANA and SAP SuccessFactors

  • Architecture analysis and core capabilities of SAP S/4HANA
  • Functional overview of SAP SuccessFactors components and system integration
  • Interface navigation via SAP GUI and Fiori Launchpad
  • System landscape configuration, environment specifications, and standard user roles

Module 2: Technical Diagnostics and Resolution

  • Analysis of recurring transactional anomalies
  • Interpretation of SAP error logs and system dumps (ST22, SM21, SM13, SM37, SLG1)
  • Remediation of configuration discrepancies
  • Diagnostics for system availability and performance degradation
  • Monitoring and optimization of scheduled background jobs (SM36, SM37)

Module 3: Module-Specific Support Protocols

3.1 Financial Accounting (FI)

  • Process support for financial transactions (e.g., FB50, F-28, F110)
  • Interface validation with Materials Management (MM) and Sales and Distribution (SD)
  • Foundational concepts in financial reporting and account reconciliation

3.2 Materials Management (MM)

  • Workflow review of procurement and inventory control
  • Execution of key transactions (ME21N, MIGO, MIRO)
  • Inventory status tracking and material movement documentation
  • Troubleshooting purchase order discrepancies and goods receipt issues

Module 4: Master Data Governance

  • Protocols for creating, updating, and validating master data
  • Management of Business Partner records for customers and vendors
  • Administration of Material Master attributes
  • Best practices for ensuring data integrity and preventing transactional failures
  • Utilization of monitoring and validation tools for data quality

Module 5: Access Control and Authorization Frameworks

  • Structural overview of SAP authorization concepts (roles, profiles, and permissions)
  • Development and modification of user access configurations
  • Diagnosis of authorization failures (SU53, ST01)
  • Coordination with security teams for role assignment management

Module 6: Configuration and Workflow Administration

  • Analysis of fundamental workflow architecture within SAP
  • Setup and management of approval workflows, particularly in procurement and finance
  • Workflow monitoring to identify process bottlenecks and errors
  • Resolution strategies for common workflow complications

Conclusion and Strategic Implementation

Requirements

  • Proficiency with basic SAP interface navigation
  • Comprehension of enterprise business process standards
  • Prior experience supporting ERP systems or enterprise-grade applications

Target Audience

  • IT support teams
  • SAP functional and technical consultants
  • System administrators and application support specialists

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