Course Outline
Introduction to the Salesforce Administrator Exam
- Overview of the exam format and question types
- Key competencies and knowledge areas required for government
1. Organizational Setup & User Management
- Configuring the company profile and user interface settings for government
- Managing users, profiles, and permission sets for government operations
2. Security and Access
- Understanding object, record, and field-level security measures for government systems
- Configuring sharing settings, roles, and public groups to ensure secure access in a government context
3. Standard & Custom Objects
- Managing standard and custom objects for tailored government applications
- Working with fields, record types, and page layouts to optimize data management for government use
4. Sales and Marketing Applications
- Lead and opportunity management techniques applicable to government procurement processes
- Sales productivity features, including Path and Kanban, designed for efficient government operations
5. Service and Support Application
- Case management, escalation, and automation strategies for effective government service delivery
- Configuring knowledge and support processes to enhance public sector customer service
6. Activity Management and Collaboration
- Setting up activities and collaboration features to improve interdepartmental coordination in government
- Working with Chatter and user engagement tools for enhanced communication within government agencies
7. Data Management
- Importing, exporting, and managing data quality to ensure accurate and reliable information for government
- Tools for data deduplication and cleansing to maintain high standards of data integrity in government systems
8. Analytics and Reporting
- Creating reports and dashboards to provide actionable insights for government decision-making
- Using filters, summary formulas, and custom report types to tailor analytics for specific government needs
9. Workflow/Process Automation
- Configuring Workflow Rules, Process Builder, and Flow to streamline government processes
- Automating processes based on criteria and actions to enhance efficiency in government operations
10. Practice Exam and Review
- Completing a timed, mock practice exam to prepare for the actual certification test for government
- Reviewing key areas, common pitfalls, and final tips to ensure readiness for the Salesforce Certified Administrator exam for government
Certification Details:
This course will provide comprehensive preparation for the Salesforce Certified Administrator exam, tailored to meet the specific needs of public sector professionals.
Requirements
Audience
- Salesforce administrators preparing for certification for government roles
- Salesforce users seeking to validate their skills with the Administrator credential for government positions
Testimonials (5)
The way of interaction with students
izabela - BCA Polska Sp. z.o.o.
Course - Salesforce for Sales and Administration
The trainer was flexible and was always looking for our feedback. Prior to going to the next topic he wanted to make sure everybody understood what was explained in the previous one.
Valentin - PTC EASTERN EUROPE S.R.L
Course - Salesforce for Administrators
Fortunately I was 1 on 1 with my trainer. This was very good. Victor worked at my pace, he explained things clearly and I was very happy with the outcome.
Craig - Superior Minerlas
Course - Salesforce for End Users
application scenarios introduction
Rachel - ge ren
Course - Salesforce CPQ for Administrators
The style and method of Training, it was more interacting than just listening in through the whole training, She gave me chance to practically apply her teachings while she was doing the training. So i really enjoyed that, gave me all the attention and asked where and what needed her to show me and i learned so many new features and have more knowledge now than before, i also gained some confidence in doing my work and using Salesforce.
