Course Outline
Introduction to the Salesforce Administrator Exam
- Overview of the exam format and question types
- Key competencies and knowledge areas
1. Organizational Setup & User Management
- Configuring the company profile and user interface settings for government
- Managing users, profiles, and permission sets
2. Security and Access
- Understanding object, record, and field-level security
- Configuring sharing settings, roles, and public groups
3. Standard & Custom Objects
- Managing standard and custom objects
- Working with fields, record types, and page layouts
4. Sales and Marketing Applications
- Lead and opportunity management for government agencies
- Sales productivity features, including Path and Kanban
5. Service and Support Application
- Case management, escalation, and automation
- Configuring knowledge and support processes for government operations
6. Activity Management and Collaboration
- Setting up activities and collaboration features for enhanced user engagement
- Working with Chatter and other user engagement tools
7. Data Management
- Importing, exporting, and managing data quality for government datasets
- Tools for data deduplication and cleansing to ensure accuracy
8. Analytics and Reporting
- Creating reports and dashboards for informed decision-making
- Using filters, summary formulas, and custom report types for government reporting needs
9. Workflow/Process Automation
- Configuring Workflow Rules, Process Builder, and Flow to streamline processes
- Automating processes based on criteria and actions for government workflows
10. Practice Exam and Review
- Completing a timed, mock practice exam to simulate the actual testing environment
- Reviewing key areas, common pitfalls, and final tips for success on the exam
Certification Details:
This course will provide comprehensive preparation for the Salesforce Certified Administrator exam, ensuring readiness for government professionals.
Requirements
Audience
- Salesforce administrators preparing for certification for government roles.
- Salesforce users aiming to validate their skills with the Administrator credential for government use.
Testimonials (5)
The way of interaction with students
izabela - BCA Polska Sp. z.o.o.
Course - Salesforce for Sales and Administration
The trainer was flexible and was always looking for our feedback. Prior to going to the next topic he wanted to make sure everybody understood what was explained in the previous one.
Valentin - PTC EASTERN EUROPE S.R.L
Course - Salesforce for Administrators
Fortunately I was 1 on 1 with my trainer. This was very good. Victor worked at my pace, he explained things clearly and I was very happy with the outcome.
Craig - Superior Minerlas
Course - Salesforce for End Users
application scenarios introduction
Rachel - ge ren
Course - Salesforce CPQ for Administrators
The style and method of Training, it was more interacting than just listening in through the whole training, She gave me chance to practically apply her teachings while she was doing the training. So i really enjoyed that, gave me all the attention and asked where and what needed her to show me and i learned so many new features and have more knowledge now than before, i also gained some confidence in doing my work and using Salesforce.
