Course Outline
1. Communication and cooperation
- Communication – defining communication styles and their importance in effectively conveying objectives, motivating team members, and fostering productive interactions among colleagues.
- Components of effective communication
- Effective communication – tools and techniques for government operations
2. The modern "boss" - models of cooperation with the team and team self-organization
- If individuals are motivated to perform, the entire team has a strong probability of success.
work - "Willingness" to make decisions independently
- Alignment toward a shared goal
- Addressing discrepancies between employee desires and organizational requirements
- Support for effective self-organization of the team as a system
- Learning through experience
3. Communication – basics:
- Principles of effective communication,
- Leadership style and reactions,
- Pro-active communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
4. Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between roles and communication styles,
- Colors in communication – the basis for effective cooperation
5. Conflicts:
- Problems and conflicts – characteristics and potential causes,
- "Spiral of conflict",
- Effective problem and conflict resolution
6. Communication with the environment:
- Communication process,
- Communication plan,
- Information management,
- Communication with the environment,
- Partnership and cooperation in the organization - SRMM® model
- Maturity model levels
- Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational
- Integrated cooperation (Intergated)
- Predictability and forecasting (Predictive) - Who do I cooperate with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
7. Summary - good and bad practices
Requirements
This instructional program is structured to foster active engagement, with participant involvement exceeding 80 percent throughout each module. The session format consistently integrates three core components: an introductory exercise to cultivate new behavioral patterns and enhance situational awareness; a concise presentation covering specific methodologies to build technical knowledge; and hands-on practice to develop proficiency in newly acquired tactics. Following the conclusion of each segment, attendees are provided with supplemental resources pertinent to the subject matter. The curriculum’s practical applications are reinforced through targeted briefings that outline theoretical frameworks and elucidate the underlying psychological processes observed during training exercises, ensuring alignment with professional standards for government operations.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
