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Course Outline

Identification and Assessment of Stakeholders

  1. Definition of Stakeholders
  • Categories of stakeholders
  • Formal and informal entities

2. Stakeholder Assessment 

  • Levels of influence and engagement
  • Requirements and expectations

3. Management Approaches 

  • Stakeholder mapping techniques

Collaboration with Stakeholders

  1. Stakeholder Communication Protocols
  • Customizing messages for specific audiences

2. Conflict Resolution 

  • Addressing competing interests

3. Relationship Development

  • Establishing trust and credibility

4. Sustaining Engagement 

  • Monitoring stakeholder relationships

Requirements

  • Demonstrated capability in roles necessitating interdepartmental coordination and external stakeholder engagement for government operations.
  • Proficiency Level: Foundational comprehension of project lifecycle phases or organizational hierarchies (Intermediate entry level).
  • Essential Competencies:
    • Participation in or facilitation of project coordination meetings.
    • Fundamental distinction between internal agency stakeholders and external client entities.

Target Audience:

  • Project managers.
  • Analysts.
  • Team leaders.
  • Consultants.
 14 Hours

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