Stakeholder Management Training Course
This instructor-led, live training (available online or onsite) is designed for beginner-level / intermediate-level / advanced-level professionals and provides a structured framework for mastering human dynamics in business.
- Day 1 is analytical: it focuses on the science of identification, teaching participants how to use tools like stakeholder mapping to quantify influence and categorize needs.
- Day 2 is practical and behavioral: it focuses on the art of engagement, covering conflict resolution techniques, the mechanics of building professional trust, and long-term relationship monitoring. The course transitions from "knowing who they are" to "knowing how to lead them."
The objective of the training is to develop skills in the conscious and effective management of stakeholders within projects and business initiatives, particularly for government programs where clear oversight is essential.
By the end of this training, participants will be able to:
- Identify stakeholders,
- Analyze their influence and expectations,
- Select appropriate communication strategies,
- Handle conflicts of interest,
- Build long-term relationships.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Course Outline
Identification and Assessment of Stakeholders
- Definition of Stakeholders
- Categories of stakeholders
- Formal and informal entities
2. Stakeholder Assessment
- Levels of influence and engagement
- Requirements and expectations
3. Management Approaches
- Stakeholder mapping techniques
Collaboration with Stakeholders
- Stakeholder Communication Protocols
- Customizing messages for specific audiences
2. Conflict Resolution
- Addressing competing interests
3. Relationship Development
- Establishing trust and credibility
4. Sustaining Engagement
- Monitoring stakeholder relationships
Requirements
- Demonstrated capability in roles necessitating interdepartmental coordination and external stakeholder engagement for government operations.
- Proficiency Level: Foundational comprehension of project lifecycle phases or organizational hierarchies (Intermediate entry level).
-
Essential Competencies:
- Participation in or facilitation of project coordination meetings.
- Fundamental distinction between internal agency stakeholders and external client entities.
Target Audience:
- Project managers.
- Analysts.
- Team leaders.
- Consultants.
Runs with a minimum of 4 + people. For 1-to-1 or private group training, request a quote.
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Testimonials (1)
Equipped with examples
Bobby Darmawan - Indonesia Financial Group
Course - Digital Insurance Business (Insurtech)
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