Course Outline
1 Introduction
1.1 Total Quality Management (TQM) for government
1.2 Business Process Reengineering (BPR) for government
1.3 Six Sigma for government
1.4 Business process management (BPM) for government
1.5 The Process Perspective in Government Operations
1.6 Process Management for Government Agencies
1.7 Process Modeling Analysis & Design for Government
1.7.1 BPM Lifecycle Overview
1.7.1.1 BPM Lifecycle Phases
1.7.1.2 Detailed BPM Lifecycle Steps
1.8 Stakeholders in the BPM Lifecycle for Government
1.8.1 Ownership of Processes within Government Agencies
1.8.1.1 Responsibilities of Process Owners in Government
1.8.1.2 Skills and Capabilities Required for Process Owners in Government
1.9 BPMN Elements for Government Use
1.9.1 The Five Basic Categories of Elements in BPMN
1.9.2 Flow Objects in BPMN
1.9.3 Data Handling in BPMN
1.9.4 Connecting Objects in BPMN
1.9.5 Swimlanes in BPMN for Government Processes
1.9.6 Artifacts in BPMN for Government Documentation
1.10 Business Process Management Systems (BPMS) for Government
1.10.1 Key Drivers and Objectives of BPMS for Government
1.10.2 Additional Key Drivers and Objectives for Government BPMS
1.10.3 Process Modeling in Government BPMS
1.10.4 The BPM Technology Continuum for Government
1.10.5 The BPM Stack for Government Applications
1.10.6 Detailed Components of the Government BPM Stack
2 Business Process
2.1 Process Logic in Government Operations
2.2 Conformance to Standards in Government Processes
2.3 Sub-models within an End-to-End BPMN Model for Government
2.4 Integration of BPMN and WSBPEL in Government Systems
2.5 Comparing BPMN 2.0 to BPMN 1.2 for Government Use
2.6 BPMN Sub-models for Government Processes
2.7 Private (Internal) Business Process for Government Agencies
2.8 Public Process in Government Services
2.9 Collaboration in Government Workflows
2.10 Choreography of Government Processes
2.11 Conversation in Government Interactions
2.12 Levels of BPMN Process Modeling for Government
2.12.1 Descriptive Modeling for Government Processes
2.13 BPMN Activity Types for Government
2.14 Types of Activities in Government BPMN Models
2.15 Types of Sub-Processes in Government Workflows
2.16 Sequence Flow in Government BPMN
2.17 Token Management in Government Processes
2.18 Sequence Flow Splitting in Government BPMN Models
2.19 Basic BPMN Flow Objects for Government Use
2.20 Quiz on Business Process Concepts
3 BPMN Concepts for Analysts in Government
3.1 Gateways in Government BPMN Models
3.1.1 Exclusive Gateway for Decision Making in Government
3.1.2 Example of an Exclusive Gateway in a Government Process
3.1.3 Merging with Exclusive Gateways in Government Workflows
3.1.4 Parallel Gateway for Concurrent Tasks in Government
3.1.5 Example 1 of a Parallel Gateway in a Government Process
3.1.6 Example 2 of a Parallel Gateway in a Government Workflow
3.1.7 Inclusive Gateway for Multiple Paths in Government Processes
3.1.8 Example 1 of an Inclusive Gateway in a Government Model
3.1.9 Example 2 of an Inclusive Gateway in a Government Workflow
3.2 Gateways Quiz for Government Analysts
3.3 Events in Government BPMN Models
3.3.1 Examples of Events in Government Processes
3.3.2 None Events in Government Workflows
3.4 Pool and Participant in Government BPMN
3.5 Message Flows in Government BPMN Models
3.5.1 Demonstration of Message Flows in a Government Process
3.6 Four Basic Message Events for Government Use
3.6.1 Example of Message Events in a Government Workflow
3.7 Timer Events in Government BPMN Models
3.7.1 Timer Example 1 in a Government Process
3.7.2 Timer Example 2 in a Government Workflow
3.8 Interrupting vs. Non-Interrupting Events in Government Processes
3.9 Event-Based Exclusive Gateway for Government Decision Making
3.9.1 Example of an Event-Based Exclusive Gateway in Government
3.9.2 Another Example of an Event-Based Exclusive Gateway in Government
3.9.3 Using an Event-Based Gateway to Start a Process in Government
3.10 Artifacts in Government BPMN Models
3.10.1 Grouping Elements in Government Processes
3.10.2 Text Annotations for Clarity in Government Workflows
3.11 Types of Tasks in Government BPMN Models
3.11.1 Receive Task for Government Interactions
3.11.2 Send Task for Government Communications
3.11.3 Service Task for Automated Government Processes
3.11.4 User Task for Manual Steps in Government Workflows
3.11.5 Manual Task for Hands-on Government Activities
3.11.6 Business Rule Task for Decision Logic in Government
3.11.7 Script Task for Customized Government Processes
3.11.8 Asynchronous Communication - Tasks in Government Workflows
3.11.9 Asynchronous Communication - Events in Government Processes
3.11.10 Synchronous Communication in Government BPMN Models
3.12 Parallel Event-Based Gateway for Government Processes
3.13 Complex Gateway for Advanced Government Workflows
3.14 Data Modeling in Government BPMN Models
3.14.1 Data Objects in Government Processes
3.14.2 Data Input and Output in Government Workflows
3.14.3 Data Store for Government Information Management
3.15 Link Events for Navigation in Government BPMN Models
3.15.1 Example of Link Events in a Government Process
3.15.2 Using Link Events as Off-Page Connectors in Government Workflows
3.16 Signal Events for Notifications in Government Processes
3.16.1 Signal Event Example 1 in a Government Workflow
3.16.2 Signal Event Example 2 in a Government Process
3.17 Error Events for Exception Handling in Government BPMN Models
3.17.1 Example of Error Events in a Government Process
3.17.2 Another Example of Error Events in a Government Workflow
3.17.3 A Third Example of Error Events in a Government Model
3.18 Escalation Events for Handling Issues in Government Processes
3.18.1 Example of an Escalation Event in a Government Workflow
3.19 Compensation for Corrective Actions in Government BPMN Models
3.19.1 Compensation Handler in Government Workflows
3.19.2 Using Event Sub-Processes for Compensation in Government Processes
3.20 Transaction Management in Government BPMN Models
3.20.1 Transactions in Government BPMN
3.20.2 Collapsed Transaction Sub-Process in Government Workflows
3.20.3 Cancel Events for Transaction Handling in Government Processes
3.21 Loops and Multi-Instance Activities in Government BPMN Models
3.21.1 Standard Looping in Government Processes
3.21.2 Multi-Instance Activity for Repeated Steps in Government Workflows
3.21.3 Example of a Multi-Instance Activity in a Government Process
3.22 Global Task and Global Process in Government BPMN Models
3.22.1 Call Activity for Reusable Processes in Government Workflows
3.23 Events Quiz for Government Analysts
3.24 Artifacts Quiz for Government BPMN Models
3.25 Process, Collaboration, Choreography, and Conversation in BPMN 2.0 for Government
3.25.1 Revisiting the Concept of a Process in Government
3.25.1.1 Types of BPMN Processes for Government Use
3.25.2 Collaboration in Government BPMN Models
3.25.3 Choreography for Coordinated Government Activities
3.25.3.1 Example 1 of a Choreography in a Government Process
3.25.3.2 Choreography Task in Government Workflows
3.25.3.3 Choreography Task with a Message in Government Models
3.25.3.4 Two-way Choreography Task in Government Processes
3.25.3.5 Sequence Flow in Choreography for Government
3.25.3.6 Gateways in Choreography for Government Workflows
3.25.3.7 Example of an Exclusive Gateway in a Government Choreography
3.25.3.8 Example 2 from the Specification for a Government Process
3.25.3.9 Another Example 2 from the Specification for a Government Workflow
3.25.4 Conversations in Government BPMN Models
3.25.4.1 Example of a Conversation in a Government Process
4 Workflow Patterns for Government
4.1 Workflow (Control Flow) Patterns for Government Processes
4.2 Additional Workflow (Control Flow) Patterns for Government Use
4.3 New Control-Flow Patterns for Government BPMN Models
4.4 Basic Patterns: Sequence in Government Workflows
4.5 Basic Patterns: Parallel Split in Government Processes
4.6 Basic Patterns: Synchronization in Government BPMN Models
4.7 Basic Patterns: Exclusive Choice for Decision Making in Government
4.8 Basic Patterns: Simple Merge for Convergence in Government Workflows
4.9 Basic Patterns: Multi-Choice for Multiple Paths in Government Processes
4.10 Basic Patterns: Structured Synchronizing Merge in Government BPMN Models
4.11 Basic Patterns: Multi-Merge for Complex Convergence in Government Workflows
4.12 Basic Patterns: Structured Discriminator for Selective Paths in Government Processes
4.13 Basic Patterns: WCP-10 Arbitrary Cycles for Flexible Government Workflows
5 Structural Patterns for Government BPMN Models
5.1 Basic Patterns: Implicit Termination in Government Processes
5.2 Basic Patterns: Multiple Instances without Synchronization in Government Workflows
5.3 Basic Patterns: Multiple Instances with a Priori Design-Time Knowledge for Government
5.4 Basic Patterns: Multiple Instances with a Priori Run-Time Knowledge in Government Processes
5.5 Basic Patterns: Multiple Instances without a Priori Run-Time Knowledge in Government Workflows
5.6 Basic Patterns: Deferred Choice for Flexible Decision Making in Government
5.7 Basic Patterns: Interleaved Parallel Routing for Concurrent Tasks in Government Processes
5.8 Basic Patterns: Milestone for Key Checkpoints in Government Workflows
5.9 Basic Patterns: Cancel Activity for Handling Interruptions in Government Processes
5.10 Basic Patterns: Cancel Case for Terminating Government Workflows
6 Simulate and Execute BPMN Models for Government
6.1 Process Model Simulation for Government Use
6.2 Correspondences Between BPMN and UML in Government Contexts
6.3 BPMN Tools for Government Agencies
Notice: The above training-mentoring sessions are conducted interactively using business modeling tools to ensure a high level of traceability between government specifications and their execution. Concepts are first explained using basic examples and then applied to your own governmental problems. After this session, we can provide ongoing support by reviewing and validating your solutions based on your specific needs.
Testimonials (6)
I was benefit from the trainers patience and level of communication.
- Allianz Cornhill Information Services Private Limited
Course - Understanding Business Process Modeling with BPMN 2.0
I genuinely liked the content.
Rajiv Gopal - Allianz Cornhill Information Services Private Limited
Course - Understanding Business Process Modeling with BPMN 2.0
Debra made sure to understand my questions and answered them precisely. The suggestions on how to design diagrams under certain conditions were really good. I would like to reinforce how professional and efficient Debra was with us.
Leandro Antonio
Course - Understanding Business Process Modeling with BPMN 2.0
The examples given really helped me to understand some concepts. The trainer made sure that we were following the whole training and didn't hesitate to come back to a previous point of there was any doubt. The trainer adapted the training to our needs, giving focus to the items we would like to have more details. Practical exercises were good too.
Amanda Moscardini - Campinas Valley
Course - Understanding Business Process Modeling with BPMN 2.0
I generally enjoyed the way of delivering speech.
Bhaskar naidu
Course - Understanding Business Process Modeling with BPMN 2.0
I mostly liked the knowledge of the Trainer.
