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Course Outline
Understanding “Brand” for Government
- What is a “brand”?
- What is your organization’s brand for government?
- What can I do to influence the strength of my organization’s brand for government?
Basic Change Strategies for Government
- The need for managers in government agencies to continuously assess the current status of their departments—particularly when compared with peer organizations and competitors—and introduce proactive (rather than reactive) changes.
- The “STARS” model of change strategies and planning for government.
Change Management for Government
- How and why previous change initiatives have been successful in government?
- How and why previous change initiatives have not been successful in government?
- Lessons to be learned from previous change initiatives within your agency and others.
- The 9 Change Principles for government and their practical application.
- Lewin’s model of change implementation for government agencies.
- The Change Kaleidoscope for government.
The Psychological Effects of Change for Government
- How am I feeling now? How are my colleagues feeling now?
- How will I and they feel as a change process unfolds within the agency?
Customer / Stakeholder Relationships for Government
- What is a customer in the context of government services?
- What is a stakeholder in the context of government operations?
- How can I maximize the value of each customer and stakeholder interaction for government?
- The Service-Profit Chain for government agencies.
Financial Aspects of Government Operations
- Financial Statements:
- Balance Sheets for government entities.
- Profit and Loss Accounts for government operations.
- Financial Forecasts for government agencies.
- Budgets for government departments.
- Cash-Flow Forecasts for government programs.
- Business Cases for government projects.
Setting Objectives for Government
- Vision and Mission Statements for government agencies.
- Objective Setting to meet the mission statements of government organizations.
- Performance Management to exceed agreed objectives in government operations.
Negotiating for Best Results in Government
- Communication in negotiation for government.
- The importance of effective presentations in government negotiations.
- Different negotiating strategies for government contexts.
- Comparing negotiating strategies in government settings.
- Building rapport in government negotiations.
- The three-phase negotiating process for government.
21 Hours
Testimonials (4)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
She was able to answer everyones questions easily...Clearly indication of her expertise.
Yunus - Vodacom
Course - Digital Marketing
I liked the alistair's knowledge and presentation style.