Course Outline

Understanding “Brand” for Government

  • What is a “brand”?
  • What is your agency’s brand?
  • What can I do to influence the strength of my agency’s brand?

Basic Change Strategies for Government

  • The need for agency managers to continuously assess the current status of their department—particularly when compared with peer and competitor organizations—and introduce proactive (rather than reactive) changes.
  • The “STARS” model of change strategies and planning.

Change Management for Government

  • How and why previous change initiatives have been successful?
  • How and why previous change initiatives have not been successful?
  • Lessons to be learned from previous change initiatives (in your agency and elsewhere).
  • The 9 Change principles—and putting them into practice.
  • Lewin’s model of change implementation.
  • The Change Kaleidoscope.

The Psychological Effects of Change for Government

  • How am I feeling now? How are my colleagues feeling now?
  • How will I and they feel as a change process unfolds?

Customer / Stakeholder Relationships for Government

  • What is a customer?
  • What is a stakeholder?
  • How can I get the most from each customer/stakeholder interaction?
  • The Service: Profit Chain.

Financial Aspects of an Agency for Government

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts:
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives for Government

  • Vision / Mission Statements
  • Objective Setting to meet and deliver the mission statements.
  • Performance Management to exceed the agreed objectives.

Negotiating for Best Results for Government

  • Communication in Negotiation
  • The importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process
 21 Hours

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