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Course Outline
Understanding “Brand” for Government
- What is a “brand”?
- What is your agency’s brand?
- What can I do to influence the strength of my agency’s brand?
Basic Change Strategies for Government
- The need for agency managers to continuously assess the current status of their department—particularly when compared with peer and competitor organizations—and introduce proactive (rather than reactive) changes.
- The “STARS” model of change strategies and planning.
Change Management for Government
- How and why previous change initiatives have been successful?
- How and why previous change initiatives have not been successful?
- Lessons to be learned from previous change initiatives (in your agency and elsewhere).
- The 9 Change principles—and putting them into practice.
- Lewin’s model of change implementation.
- The Change Kaleidoscope.
The Psychological Effects of Change for Government
- How am I feeling now? How are my colleagues feeling now?
- How will I and they feel as a change process unfolds?
Customer / Stakeholder Relationships for Government
- What is a customer?
- What is a stakeholder?
- How can I get the most from each customer/stakeholder interaction?
- The Service: Profit Chain.
Financial Aspects of an Agency for Government
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts:
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives for Government
- Vision / Mission Statements
- Objective Setting to meet and deliver the mission statements.
- Performance Management to exceed the agreed objectives.
Negotiating for Best Results for Government
- Communication in Negotiation
- The importance of Effective Presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
21 Hours
Testimonials (4)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
She was able to answer everyones questions easily...Clearly indication of her expertise.
Yunus - Vodacom
Course - Digital Marketing
I liked the alistair's knowledge and presentation style.