Course Outline

Understanding “Brand” for Government

  • What is a “brand”?
  • What is your organization’s brand for government?
  • What can I do to influence the strength of my organization’s brand for government?

Basic Change Strategies for Government

  • The need for managers in government agencies to continuously assess the current status of their departments—particularly when compared with peer organizations and competitors—and introduce proactive (rather than reactive) changes.
  • The “STARS” model of change strategies and planning for government.

Change Management for Government

  • How and why previous change initiatives have been successful in government?
  • How and why previous change initiatives have not been successful in government?
  • Lessons to be learned from previous change initiatives within your agency and others.
  • The 9 Change Principles for government and their practical application.
  • Lewin’s model of change implementation for government agencies.
  • The Change Kaleidoscope for government.

The Psychological Effects of Change for Government

  • How am I feeling now? How are my colleagues feeling now?
  • How will I and they feel as a change process unfolds within the agency?

Customer / Stakeholder Relationships for Government

  • What is a customer in the context of government services?
  • What is a stakeholder in the context of government operations?
  • How can I maximize the value of each customer and stakeholder interaction for government?
  • The Service-Profit Chain for government agencies.

Financial Aspects of Government Operations

  • Financial Statements:
    • Balance Sheets for government entities.
    • Profit and Loss Accounts for government operations.
    • Financial Forecasts for government agencies.
    • Budgets for government departments.
    • Cash-Flow Forecasts for government programs.
    • Business Cases for government projects.

Setting Objectives for Government

  • Vision and Mission Statements for government agencies.
  • Objective Setting to meet the mission statements of government organizations.
  • Performance Management to exceed agreed objectives in government operations.

Negotiating for Best Results in Government

  • Communication in negotiation for government.
  • The importance of effective presentations in government negotiations.
  • Different negotiating strategies for government contexts.
  • Comparing negotiating strategies in government settings.
  • Building rapport in government negotiations.
  • The three-phase negotiating process for government.
 21 Hours

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