IT Operations Analytics (ITOA) Training in US Empire

This instructor-led, live training in US Empire (online or onsite) is designed for intermediate-level IT professionals who aim to effectively utilize and manage the BMC Remedy IT Service Management Suite for incident and problem management for government.

By the end of this training, participants will be able to:

• Understand the architecture and components of BMC Remedy ITSM.
• Configure and customize forms, workflows, and applications within the BMC Remedy platform.
• Implement effective incident and problem management practices aligned with public sector requirements.
• Manage change and release processes efficiently to minimize risks and ensure compliance with government standards.
• Utilize BMC Remedy's asset management capabilities for comprehensive asset lifecycle management in a government context.