Eagan, MN - Grand Oak I

860 Blue Gentian Rd, Ste 200, Eagen, United States, 55121

The venue is located in the Grand Oak Business Park at 860 Blue Gentian Road, easily accessed by car via I‑494 and Highway 55; ample on-site parking makes arrival simple. From Minneapolis–Saint Paul International Airport (MSP), it’s about a 5‑minute drive—take I‑494 East and exit at Blue Gentian Road. Public transit users can take Metro Transit bus routes to a stop near Blue Gentian Road and walk a few minutes from there.

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Remedy IT Service Management (ITSM)

 21 Hours

This instructor-led, live training in Minneapolis (online or onsite) is designed for intermediate-level IT professionals who aim to effectively utilize and manage the BMC Remedy IT Service Management Suite for incident and problem management for government.

By the end of this training, participants will be able to:

  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within the BMC Remedy platform.
  • Implement effective incident and problem management practices aligned with public sector requirements.
  • Manage change and release processes efficiently to minimize risks and ensure compliance with government standards.
  • Utilize BMC Remedy's asset management capabilities for comprehensive asset lifecycle management in a government context.
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Upcoming Courses

Remedy IT Service Management (ITSM)

2026-02-02 09:30
21 hours
Eagan, MN - Grand Oak I
$ 4054 (Online)
$ 5854 (Classroom)

Remedy IT Service Management (ITSM)

2026-02-16 09:30
21 hours
Eagan, MN - Grand Oak I
$ 4054 (Online)
$ 5854 (Classroom)

Remedy IT Service Management (ITSM)

2026-03-02 09:30
21 hours
Eagan, MN - Grand Oak I
$ 4054 (Online)
$ 5854 (Classroom)

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