Course Outline

1. Introduction to Facilitation: The Value of Brainstorming for Government

This section provides an overview of facilitation techniques and the benefits of using brainstorming sessions in government settings. It highlights how these methods can enhance collaboration, innovation, and problem-solving within public sector teams.

2. Defining Customers/Users Using Personalization Techniques for Government

This segment focuses on identifying and understanding government customers or users through personalization techniques. These methods help tailor services and solutions to meet the specific needs of different user groups, ensuring more effective and responsive government operations.

3. Defining the Problem/Challenge: The Client's Situation for Government

This section delves into the process of clearly defining the problem or challenge faced by government clients. It emphasizes the importance of understanding the context and specific circumstances to develop targeted and effective solutions.

4. Identification of Business Value in the Project: Requirements and Acceptance Criteria for Government

Here, we explore how to identify and prioritize business value within government projects. This includes:

  • Identification, Definition, Decomposition, and Prioritization of Requirements: Tools and techniques such as those developed by Richard Lawrenson and the Elephant Carpaccio exercise are discussed.
  • Workshop Activities:
    • Defining Requirements: Identifying requirements using the user story formula to ensure clarity and specificity.
    • Measurability of Requirements: Establishing acceptance criteria for user stories to measure effectiveness and ensure that requirements are met.
    • Prioritization of Requirements: Aligning prioritization with the needs of government project clients to focus on high-impact areas.
    • Transfer of Requirements: Ensuring clear communication and mutual understanding between stakeholders to maintain transparency and alignment in user stories.

5. Summary: Retrospective "Start, Stop, Continue" for Government

This final section concludes the session with a retrospective activity. Participants reflect on what they have learned and identify actions to start, stop, or continue in their government projects. This helps reinforce learning and drive continuous improvement in public sector operations.

Requirements

  • Experience with designing and/or developing software solutions for government and other customers

Audience

  • Developers
  • IT Department Managers
  • Project Managers (PM)
  • Product Owners
  • Marketing Department Employees
 7 Hours

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