Course Outline
Introduction to Change Management
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Instructional Module: Establish the definition of change management and categorize forms of organizational evolution, including structural, procedural, cultural, and technological adjustments. Distinguish between the event of change and the process of transition for government personnel.
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Facilitated Dialogue: Participants will reflect on a professional transition they have managed. The discussion will assess factors that either facilitated or impeded adaptation.
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Applied Exercise: An introductory activity titled “Change Timeline” will be conducted, requiring participants to document a significant professional or personal transition and articulate key lessons learned for government contexts.
Understanding the Human Dimension of Change
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Instructional Module: Presentation of the Change Curve model, grounded in Kübler-Ross theory. The session will examine emotional responses to organizational shifts and the underlying causes of resistance within federal and state agencies.
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Facilitated Dialogue: Participants will identify the primary emotional responses they exhibit when organizational changes are implemented.
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Applied Exercise: A group analysis of a case study involving the deployment of new software systems will be performed. Participants will predict the emotional reactions of various stakeholders and formulate appropriate supportive strategies for government teams.
Personal Resilience and Adaptability
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Instructional Module: Examination of attributes associated with resilient public sector employees. The curriculum will cover reframing operational challenges as opportunities and implementing stress management protocols suitable for government operations.
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Facilitated Dialogue: Participants will discuss methodologies that accelerate their adaptation to new operational scenarios.
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Applied Exercise: A structured role-play session will be facilitated, enabling participants to reframe negative perceptions of change into constructive, action-oriented perspectives for government environments.
Communication During Change
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Instructional Module: Emphasis on the necessity of clear, transparent communication. Topics include active listening, the formulation of clarifying inquiries, and strategies to prevent the spread of misinformation for government stakeholders.
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Facilitated Dialogue: Participants will identify the specific information required to establish comfort and confidence during organizational transitions.
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Applied Exercise: Small teams will construct a “Communication Checklist” intended for public sector employees during periods of organizational change. Findings will be presented and refined collectively.
Working Effectively Through Uncertainty
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Instructional Module: Strategies for managing workload and prioritization during periods of transition. Focus will be placed on controlling variable factors and sustaining collaborative efforts for government missions.
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Facilitated Dialogue: Participants will define the specific aspects of their daily duties that remain within their control during times of change.
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Applied Exercise: A scenario simulation will be executed using a hypothetical reorganization plan. Teams will determine methods to adjust operational tasks while preserving productivity standards for government service delivery.
Building a Positive Mindset Toward Change
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Instructional Module: Introduction to growth mindset principles and the advantages of embracing change for professional development in public service.
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Facilitated Dialogue: Participants will reflect on instances where initially resisted changes yielded positive outcomes and discuss the factors that shifted their perspective.
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Applied Exercise: A reflective activity will require participants to identify three potential personal benefits derived from a current workplace transition for government roles.
Action Planning and Conclusion
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Instructional Module: Consolidation of core principles and an analysis of the impact of individual initiative on the success of change initiatives for government.
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Facilitated Dialogue: Participants will articulate one specific measure they will implement to enhance their effectiveness in managing change.
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Applied Exercise: Each participant will finalize a “Change Action Plan” detailing specific steps to integrate course concepts into their government workflows.
Requirements
- Foundational knowledge of public sector organizational structures and operational processes.
- A minimum of six months of experience within a professional or government work environment.
- Demonstrated proficiency in reading and interpreting workplace communications in English.
- No prerequisite knowledge of change management principles is necessary for enrollment.
- Capacity to engage in group discussions and participate in role-play simulations for government training.
Target Audience
- Public sector employees in non-managerial positions who are currently undergoing or anticipating organizational changes.
- Professionals in administrative, operational, technical, or service capacities within federal, state, or local government agencies.
- Individuals aiming to enhance their adaptability, communication skills, and resilience during periods of public sector transition.
Testimonials (7)
That it was very interactive.
Roxana Sucan
Course - Change Management - Dealing with change
It addressed a topic we continuously face in both our professional and personal life, which makes it highly practical and applicable. I also appreciated that it has been focused on the core principles, without going too much into secondary details, that could have diluted the main message.
Andrei Lazar - Orange Services
Course - Change Management - Dealing with change
The style of the trainer made the course very pleasing and interesting.
Laura Bobirsc - Orange Services
Course - Change Management - Dealing with change
What I liked the most about the training was how clearly the topics were explained and how interactive the session was. The trainer created a comfortable environment where it was easy to ask questions and participate. I also appreciated the practical examples, which made the information easier to understand and apply in real situations.
Mihai Cornea - Orange Services
Course - Change Management - Dealing with change
The trainer created the space where we all felt encouraged to talk, share ideas and feel welcomed. Each point has been discussed with transparency and adapted to us and our experience.
Muna Anbaki
Course - Change Management - Dealing with change
- subject and applications - speach/trainer - the weight of the meaning of the course
Ganci Radu
Course - Change Management - Dealing with change
The applicability and the exampled discussed
