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Course Outline

Introduction

Overview of Emotional Intelligence for Government

  • Main components of emotional intelligence
  • Developing competencies in emotional intelligence for government

Managing Emotions to Enhance Work Performance for Government

  • Self-awareness: assessing your emotional quotient (EQ)
  • Effective communication styles for government
  • Self-regulation methods for professional settings
  • Creating a personalized plan to raise your EQ for government

Reading Other People's Emotions in Government Settings

  • Empathy and active listening in public sector interactions
  • Understanding non-verbal communication in governmental contexts
  • Handling sensitive situations with emotional intelligence for government

Developing Emotional Intelligence in Teams for Government

  • The characteristics of an ideal team player for government
  • Strategies for building high-performing teams in the public sector
  • Giving and receiving constructive feedback for government
  • Assessing your team's emotional intelligence: Team EQ checklist for government

Working With Others in a Team for Government

  • Creating shared goals within governmental teams
  • The DISC behavioral styles and their application in government
  • Assessing your own behavioral style and preferred working style for government
  • Promoting participation and collaboration in public sector teams

Using Emotional Intelligence in Difficult Situations for Government

  • Effective change management through emotional intelligence for government
  • Addressing conflict within governmental teamwork
  • The equation of trust in government settings

Using Emotional Intelligence to Build a Positive Workplace for Government

  • Influencing others: motivating, inspiring, encouraging, and evaluating colleagues for government
  • Managing relationships with colleagues in the public sector
  • Building team emotional resilience for government

Summary and Conclusion

Requirements

  • Collaborating within a team environment within an organization

Audience

  • Teams at all organizational levels
  • Cross-functional teams for government and private sector operations
 7 Hours

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Price per participant

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