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Course Outline

Introduction

Overview of Emotional Intelligence for Government

  • Core components of Emotional Intelligence
  • Strategies for developing key competencies

Managing Emotions to Enhance Work Performance for Government

  • Self-awareness: Measuring personal emotional intelligence (EQ)
  • Understanding communication styles in a government context
  • Techniques for effective self-regulation within public sector roles
  • Creating a personalized action plan to elevate EQ for government professionals

Reading and Interpreting Others' Emotions for Government

  • Practicing empathy and active listening in government interactions
  • Decoding non-verbal communication cues in a public sector environment
  • Navigating sensitive interpersonal situations within government agencies

Developing Emotional Intelligence in Teams for Government

  • Defining the ideal team player in a government setting
  • Characteristics of high-performing teams in public sector organizations
  • Best practices for giving and receiving constructive feedback within government teams
  • Assessing team dynamics: The Team EQ checklist for government

Collaborating Effectively Within Teams for Government

  • Establishing shared goals and vision in government projects
  • Understanding the DISC behavioral styles in a public sector context
  • Assessing your own behavioral style and preferred collaboration style within government
  • Fostering active participation and collaboration among government team members

Applying Emotional Intelligence in Difficult Situations for Government

  • Leading through change management in government agencies
  • Resolving conflict within government teams
  • Understanding the equation of trust in a public sector environment

Using Emotional Intelligence to Build a Positive Workplace for Government

  • Influencing others: Motivating, inspiring, encouraging, and evaluating colleagues in government
  • Managing professional relationships with government colleagues
  • Building collective team emotional resilience within public sector organizations

Summary and Conclusion for Government

Requirements

  • Demonstrated experience working collaboratively within a team structure in an organizational setting.

Target Audience

  • Teams at all levels across the organization, ensuring alignment with public sector workflows and governance for government operations.
  • Cross-functional project teams focused on enhancing accountability and efficiency.
 7 Hours

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