Course Outline

Introduction

Overview of Emotional Intelligence for Government

  • Main components
  • Developing competencies

Managing Emotions to Enhance Work Performance for Government

  • Self-awareness: measuring your emotional intelligence quotient (EQ)
  • Communication styles and techniques
  • Self-regulation strategies
  • Creating a personalized plan to improve your EQ

Reading Other People's Emotions for Government

  • Empathy and active listening skills
  • Interpreting non-verbal communication cues
  • Handling sensitive and challenging situations

Developing Emotional Intelligence in Teams for Government

  • Characteristics of an ideal team player
  • Building high-performing teams through emotional intelligence
  • Giving and receiving constructive feedback
  • Evaluating your team's EQ with a comprehensive checklist

Working With Others in a Team for Government

  • Establishing shared goals and objectives
  • Understanding the DISC behavioral styles framework
  • Assessing your personal behavioral style and preferences
  • Promoting participation and collaboration among team members

Using Emotional Intelligence in Difficult Situations for Government

  • Effective change management techniques
  • Navigating conflict within teams
  • Building trust through consistent and transparent communication

Using Emotional Intelligence to Build a Positive Workplace for Government

  • Influencing others through motivation, inspiration, encouragement, and evaluation
  • Fostering positive relationships with colleagues
  • Enhancing team emotional resilience and adaptability

Summary and Conclusion

Requirements

  • Collaborating effectively within teams for government and organizational success

Audience

  • Teams at all levels across the organization for government operations
  • Cross-functional teams supporting integrated governance and accountability
 7 Hours

Number of participants


Price per participant

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