Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction
Overview of Emotional Intelligence for Government
- Main components
- Developing competencies
Managing Emotions to Enhance Work Performance for Government
- Self-awareness: measuring your emotional intelligence quotient (EQ)
- Communication styles and techniques
- Self-regulation strategies
- Creating a personalized plan to improve your EQ
Reading Other People's Emotions for Government
- Empathy and active listening skills
- Interpreting non-verbal communication cues
- Handling sensitive and challenging situations
Developing Emotional Intelligence in Teams for Government
- Characteristics of an ideal team player
- Building high-performing teams through emotional intelligence
- Giving and receiving constructive feedback
- Evaluating your team's EQ with a comprehensive checklist
Working With Others in a Team for Government
- Establishing shared goals and objectives
- Understanding the DISC behavioral styles framework
- Assessing your personal behavioral style and preferences
- Promoting participation and collaboration among team members
Using Emotional Intelligence in Difficult Situations for Government
- Effective change management techniques
- Navigating conflict within teams
- Building trust through consistent and transparent communication
Using Emotional Intelligence to Build a Positive Workplace for Government
- Influencing others through motivation, inspiration, encouragement, and evaluation
- Fostering positive relationships with colleagues
- Enhancing team emotional resilience and adaptability
Summary and Conclusion
Requirements
- Collaborating effectively within teams for government and organizational success
Audience
- Teams at all levels across the organization for government operations
- Cross-functional teams supporting integrated governance and accountability
7 Hours
Testimonials (3)
His teaching methods.
Rodney Wangalia
Course - Emotional Intelligence (EQ)
It was very informative.
Christopher
Course - Emotional Intelligence (EQ)
It was nice to know more about EQ