Course Outline

Introduction

Overview of Marketing for Government

  • Core concepts

Customer Satisfaction for Government

  • Consumer buying behavior
  • Organizational buying processes
  • Customer Relationship Management (CRM) systems
  • Customer Satisfaction Analysis System (CSAS)
  • Market partitioning, target market identification, and market positioning strategies
  • Case studies for government applications

Marketing Environment Analysis for Government

  • Macro environment analysis for public sector contexts
  • Microenvironmental analysis for government operations
  • Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis for government agencies
  • Case studies for government use

Marketing Strategy for Government

  • The 3C Framework: Company, Customer, and Competition in the public sector
  • Case studies for government strategies

Common Sales Skills for Government

  • Case studies demonstrating effective sales techniques in government settings

The 4Ps of Marketing Mix for Government

  • Product
    • Brand and trademark management for government services
  • Price strategies for government offerings
  • Distribution channels for government products and services (Place)
  • Promotion methods for government initiatives

The 4Cs of Marketing Mix for Government

  • Customer focus in government programs
  • Cost considerations for government services
  • Convenience of access to government offerings
  • Communication strategies for government outreach

The 4Rs of Marketing Mix for Government

  • Relevance of government services to public needs
  • Reaction and responsiveness in government programs
  • Building relationships with constituents
  • Rewarding customer loyalty in the public sector

The 4Is of Marketing Mix for Government

  • Making government services interesting to the public
  • Aligning with the interests of stakeholders
  • Promoting interaction between government and citizens
  • Ensuring individualized service delivery in government

The Marketing Plan for Government

  • Formulating marketing plans for government initiatives
  • Executing marketing strategies in the public sector
  • Diagnosing and evaluating marketing plan effectiveness for government programs
  • Case studies of successful government marketing plans

Marketing Planning for Government

  • Writing skills for developing effective marketing programs in government
  • Case studies of well-executed government marketing plans

New Developments in Marketing for Government

  • International marketing strategies for government agencies
  • Digital marketing techniques for enhancing public sector outreach
  • Integrated marketing approaches for comprehensive government communication
  • Case studies of innovative marketing practices in government

Summary and Conclusion for Government

Requirements

  • No prior experience is necessary.

Audience for Government

  • Marketing Managers
  • Marketing Professionals
  • Entrepreneurs
 14 Hours

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Price per participant

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