Course Outline
Introduction
Overview of Marketing for Government
- Core concepts
Customer Satisfaction for Government
- Consumer buying behavior
- Organizational buying processes
- Customer Relationship Management (CRM) systems
- Customer Satisfaction Analysis System (CSAS)
- Market partitioning, target market identification, and market positioning strategies
- Case studies for government applications
Marketing Environment Analysis for Government
- Macro environment analysis for public sector contexts
- Microenvironmental analysis for government operations
- Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis for government agencies
- Case studies for government use
Marketing Strategy for Government
- The 3C Framework: Company, Customer, and Competition in the public sector
- Case studies for government strategies
Common Sales Skills for Government
- Case studies demonstrating effective sales techniques in government settings
The 4Ps of Marketing Mix for Government
- Product
- Brand and trademark management for government services
- Price strategies for government offerings
- Distribution channels for government products and services (Place)
- Promotion methods for government initiatives
The 4Cs of Marketing Mix for Government
- Customer focus in government programs
- Cost considerations for government services
- Convenience of access to government offerings
- Communication strategies for government outreach
The 4Rs of Marketing Mix for Government
- Relevance of government services to public needs
- Reaction and responsiveness in government programs
- Building relationships with constituents
- Rewarding customer loyalty in the public sector
The 4Is of Marketing Mix for Government
- Making government services interesting to the public
- Aligning with the interests of stakeholders
- Promoting interaction between government and citizens
- Ensuring individualized service delivery in government
The Marketing Plan for Government
- Formulating marketing plans for government initiatives
- Executing marketing strategies in the public sector
- Diagnosing and evaluating marketing plan effectiveness for government programs
- Case studies of successful government marketing plans
Marketing Planning for Government
- Writing skills for developing effective marketing programs in government
- Case studies of well-executed government marketing plans
New Developments in Marketing for Government
- International marketing strategies for government agencies
- Digital marketing techniques for enhancing public sector outreach
- Integrated marketing approaches for comprehensive government communication
- Case studies of innovative marketing practices in government
Summary and Conclusion for Government
Requirements
- No prior experience is necessary.
Audience for Government
- Marketing Managers
- Marketing Professionals
- Entrepreneurs
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
She was able to answer everyones questions easily...Clearly indication of her expertise.